The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. This is really great. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Nothing as such the tool really serves it's purpose Review collected by and hosted on G2.com.

UE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

3/31/2025

"Experience with IVR Services"

3.5/5

What do you like best about IVR SERVICES?

Helps connect from anywhere which is convenient. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Storing customer input requires huge investment Review collected by and hosted on G2.com.

SM

SYED ZAFFAR M.

University Faculty/ Management of resources

Mid-Market (51-1000 emp.)

3/11/2023

"IVR Services- An automated interactive service for the customers / callers"

5/5

What do you like best about IVR SERVICES?

IVR Services guides the callers through voice interaction and help them to reach the required person or department to get the services needed or desired information by pressing the digits by following the voice instruction. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

Sometimes call is in the queue for a longer time, and after a specific time, it gets disconnected, which will be charged to the callers. It will be better if the call is attended in a short period. Review collected by and hosted on G2.com.

SS

Sai Rahul S.

business development exicutive

Enterprise (> 1000 emp.)

6/29/2022

"Making our work simpler"

4.5/5

What do you like best about IVR SERVICES?

IVR services really helping us a lot in reaching the customers easily through a common number. The best part is call recording it is helping us to follow up with the customer. Review collected by and hosted on G2.com.

What do you dislike about IVR SERVICES?

The disappointing point is the connectivity issues, sometimes it is becoming difficult for us if the customer is in a remote area where there will be weak mobile single. support should be increased. Review collected by and hosted on G2.com.

Recommendations to others considering IVR SERVICES:

easy to use service. Review collected by and hosted on G2.com.

What problems is IVR SERVICES solving and how is that benefiting you?

The customer reach of our company is increased a lot and it is very easy for us to take responses from the customers. Auto call recording is the best option to track the call quality and also helps to track the team's work. Review collected by and hosted on G2.com.