IVR SERVICES Reviews & Product Details

Call routing based on user input

Voice recognition

Multilingual support

Customizable messages & flows

Integration with CRM or support systems

Operates 24/7 Review collected by and hosted on G2.com.

Repetitive Prompts

ack of Human Interaction

Long Wait Times After IVR

Robotic or Monotone Voices Review collected by and hosted on G2.com.

The ease with which we were able to automate most of the calls coming to customer support and also categorise the questions in different categories. This is really great. Review collected by and hosted on G2.com.

Nothing as such the tool really serves its purpose Review collected by and hosted on G2.com.

Helps connect from anywhere which is convenient. Review collected by and hosted on G2.com.

Storing customer input requires huge investment Review collected by and hosted on G2.com.

IVR Services guides the callers through voice interaction and help them to reach the required person or department to get the services needed or desired information by pressing the digits by following the voice instruction. Review collected by and hosted on G2.com.

Sometimes call is in the queue for a longer time, and after a specific time, it gets disconnected, which will be charged to the callers. It will be better if the call is attended in a short period. Review collected by and hosted on G2.com.

IVR services really helping us a lot in reaching the customers easily through a common number. The best part is call recording it is helping us to follow up with the customer. Review collected by and hosted on G2.com.

The disappointing point is the connectivity issues, sometimes it is becoming difficult for us if the customer is in a remote area where there will be weak mobile single. support should be increased. Review collected by and hosted on G2.com.