# Best Business Process Management Software for Small Business - Page 2

## How Many Business Process Management Software Products Does G2 Track?

**Total Products under this Category:** 194

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** HighGear (+1.06%) - Among all products in this category, HighGear recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Business Process Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 13,700+ Authentic Reviews
- 194+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Business Process Management Software
 ![G2 Grid® for Business Process Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-process-management/grids.png?focus%5B%5D=2629&focus%5B%5D=122375&focus%5B%5D=1402291&focus%5B%5D=20785&focus%5B%5D=114120&focus%5B%5D=3066&focus%5B%5D=71989&focus%5B%5D=1507)

Highlighted products: Zapier, Microsoft Power Automate, Jotform Workflows, Bizagi, Quixy, Laserfiche, Emakin, and Appian.

Underlying data: [Grid® JSON](https://www.g2.com/categories/business-process-management/grids.json?focus%5B%5D=zapier&focus%5B%5D=microsoft-power-automate&focus%5B%5D=jotform-workflows&focus%5B%5D=bizagi&focus%5B%5D=quixy&focus%5B%5D=laserfiche&focus%5B%5D=emakin&focus%5B%5D=appian&segment=small-business)

**Sponsored**

### Queue-Fair

Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=163&secure%5Bchosen_at%5D=2026-08-03T03%3A14%3A10Z&secure%5Bdisplayable_resource_id%5D=1698&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1698&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=137711&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=76b32781260ac0189e9a89f9b8f608150daf7cad4795053d5b5254e7c328b118&secure%5Burl%5D=https%3A%2F%2FQueue-Fair.com&secure%5Burl_type%5D=company_website)

### [Process Street](https://www.g2.com/products/process-street/reviews)

Process Street is a Compliance Operations Platform that helps teams run their most critical processes the right way, every time. Powered by AI agents, it ensures that policies are enforced, tasks are completed in the correct order, and everything is fully documented for audit readiness. Process Street is built for operational and compliance teams who need more control than task management tools offer, but without the complexity of legacy BPM or GRC systems. It enables anyone on the team to create, update, and run structured workflows without writing code. Instead of just documenting procedures, Process Street turns them into live, trackable processes that drive real execution. At the center of Process Street is Cora, an embedded AI compliance agent that monitors workflows in real time. Cora identifies skipped steps, flags potential risks, and ensures that each process stays aligned with internal policies and external regulations. Organizations use Cora to maintain compliance with frameworks such as ISO 9001, SOC 2, HIPAA, and others, without relying on manual oversight or last-minute audit preparation. The platform consists of three tightly integrated layers. First, document management allows teams to centralize policies, SOPs, and handbooks with full version control, approval workflows, and role-based permissions. Second, the process management engine turns those documents into workflows that assign tasks, route approvals, and collect data. Finally, Cora works across both layers to monitor execution, detect non-compliance, and generate audit-ready records in real time. Key capabilities include: • AI-powered compliance monitoring to enforce standards and surface process risks • No code workflow automation with tasks, forms, logic rules, and approvals • Controlled document management with audit trails, permissions, and version history • Automatic audit readiness with complete tracking of task activity and execution history • Integration with over 8000 tools, including Salesforce, Slack, Workday, and Google Workspace Process Street is used across industries like healthcare, financial services, real estate, and manufacturing. It is especially valuable to teams in operations, compliance, quality, and HR who need to ensure consistency, reduce risk, and prove that every step was followed. By combining structure, automation, and intelligence, Process Street helps teams replace manual processes with scalable systems that deliver control, visibility, and confidence across the business.

**Average Rating:** 4.6/5.0

**Total Reviews:** 451

#### How Do G2 Users Rate Process Street?

- **Intelligence:** 8.5/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Process Overview:** 8.8/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Process Street?

- **Seller:** [Process Street](https://www.g2.com/sellers/process-street)
- **Company Website:** www.process.st
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @processstreet  
2,777 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a36ff73a203b0d2051ee1e65981e587209a7314f7491dbc5a28381c724f3f3eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9240798%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Real Estate, Information Technology and Services
- **Company Size:** 70% Small, 24% Medium

#### What Do G2 Reviewers Say About Process Street?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Process Street to be extremely **easy to use** , enhancing efficiency and streamlining workflow management effortlessly.
- Users value the **efficiency** of Process Street, enabling streamlined workflows and organized task management for projects.
- Users value the **process efficiency** of Process Street, facilitating streamlined workflows and improved team collaboration.
- Users love how Process Street enhances **task management** , keeping teams organized and ensuring no tasks are overlooked.
- Users praise the **automation features** of Process Street, seamlessly integrating human tasks for optimal workflow management.

##### Cons

- Users note a **steep learning curve** that can be challenging, but support staff aids in navigating the platform.
- Users face a **steep learning difficulty** with Process Street, especially when tackling complex conditional logic implementation.
- Users find the **limited customization options** challenging, often leading to a steep learning curve and usability issues.
- Users find the **complexity** of automations and managing processes can lead to confusion and inefficiency.
- Users desire improved **missing features** like better document search, drag-and-drop tasks, and enhanced conditional logic capability.

#### What Are Recent G2 Reviews of Process Street?

**["Well-Designed, Simple SOP Workflows with Powerful Logic and Integrations"](https://www.g2.com/survey_responses/process-street-review-5437211)**

**Rating:** 4.5/5.0 stars

_— Wayne V._

[Read full review](https://www.g2.com/survey_responses/process-street-review-5437211)

**["Getting Work Done Right Through Structured, Automated Workflows"](https://www.g2.com/survey_responses/process-street-review-12386923)**

**Rating:** 4.5/5.0 stars

_— Rachel C._

[Read full review](https://www.g2.com/survey_responses/process-street-review-12386923)

#### What Are G2 Users Discussing About Process Street?

- [What is Process Street used for?](https://www.g2.com/discussions/what-is-process-street-used-for)
- [What does Process Street do?](https://www.g2.com/discussions/what-does-process-street-do) - 2 comments
- [What is software process workflow?](https://www.g2.com/discussions/what-is-software-process-workflow)
- [What is a process checklist?](https://www.g2.com/discussions/what-is-a-process-checklist) - 1 comment
- [How do you use Process streets?](https://www.g2.com/discussions/how-do-you-use-process-streets) - 2 comments, 1 upvote

### [Flowingly](https://www.g2.com/products/flowingly/reviews)

Flowingly is a no-code process and automation platform built for councils and public sector organisations in New Zealand and Australia. It helps teams capture SOPs with AI, map and automate workflows, and improve processes - faster, cheaper, and more clearly than ever before. Trusted by 40% of New Zealand councils, with 100% local support and data hosting.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate Flowingly?

- **Intelligence:** 7.1/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Process Overview:** 8.6/10 (Category avg: 8.9/10)
- **Process Analysis:** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Flowingly?

- **Seller:** [Flowingly Limited](https://www.g2.com/sellers/flowingly-limited)
- **Year Founded:** 2016
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55d367d133db29f2eea7864ce37d3d628aa7b7f3cdd65bfa33a4a10826f7657f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18046451%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration, Information Technology and Services
- **Company Size:** 60% Medium, 33% Small

#### What Do G2 Reviewers Say About Flowingly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Flowingly, appreciating its intuitive interface and rapid deployment capabilities.
- Users appreciate the **automation capabilities** of Flowingly, facilitating ongoing updates and consistent project tracking.
- Users commend the **responsive customer support** of Flowingly, enhancing their overall experience and satisfaction.
- Users value Flowingly for its **quick implementation and powerful features** , enabling rapid design and deployment of workflows.
- Users praise the **intuitive process automation** of Flowingly, making mapping and sharing workflows seamless and efficient.

##### Cons

- Users face **complexity in workflow design** due to the restrictive licensing structure affecting accessibility for all employees.
- Users find the **cost issues** with Flowingly challenging, limiting access to workflows for all staff members.
- Users note the lack of a **built-in repository** in Flowingly, relying instead on external document management systems.
- Users note the **lack of a built-in repository** in Flowingly, requiring reliance on external document management systems.
- Users find Flowingly **expensive** due to its licensing structure, making universal access for all employees challenging.

#### What Are Recent G2 Reviews of Flowingly?

**["Flowingly Made SOPs Effortless—Intuitive Platform with Outstanding Support"](https://www.g2.com/survey_responses/flowingly-review-12986281)**

**Rating:** 5.0/5.0 stars

_— Mardi H._

[Read full review](https://www.g2.com/survey_responses/flowingly-review-12986281)

**["Recent implementation and loving it!"](https://www.g2.com/survey_responses/flowingly-review-12552040)**

**Rating:** 4.0/5.0 stars

_— Kiara L._

[Read full review](https://www.g2.com/survey_responses/flowingly-review-12552040)

#### What Are G2 Users Discussing About Flowingly?

- [What is Flowingly used for?](https://www.g2.com/discussions/what-is-flowingly-used-for)

### [Success.co EOS Traction software](https://www.g2.com/products/success-co-eos-traction-software/reviews)

Success.co is the next gen software to run EOS®. Our three uniques are: 1. Modern, fast, and intuitive: Software that’s a joy to use, zero load times thanks to our BlitzSync™ tech, and a human-first approach to customer support. 2. Deeply integrated: with the tools you actually use: calendars, mobile, and desktop app. Seamlessly connected. 3. EOS® pure: We stay true to EOS® tools and language while giving back to the community that shaped us. We’ve walked the EOS® path. Success.co was born from a team who used EOS® to scale our previous company. We’ve lived it, we believe in it, and we’ve seen the impact firsthand. We love EOS® implementers and their work. In fact, we built Success.co in collaboration with a panel of experienced EOS Implementers®. That's why our platform stays 100% true to the EOS Model®. Success.co isn’t just software - it’s our mission. We’re building something enduring, for teams that are doing the same.

**Average Rating:** 4.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Success.co EOS Traction software?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Success.co EOS Traction software?

- **Seller:** [Success.co](https://www.g2.com/sellers/success-co)
- **Year Founded:** 2025
- **HQ Location:** Glounthaune, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50f225e59b792d8e0858190425197255d32086bdf890451a221024e7e4467250&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F106543482&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 89% Small

#### What Are Recent G2 Reviews of Success.co EOS Traction software?

**["Intuitive EOS Tool That Fits Our Daily Workflow"](https://www.g2.com/survey_responses/success-co-eos-traction-software-review-12919467)**

**Rating:** 5.0/5.0 stars

_— Nathan H._

[Read full review](https://www.g2.com/survey_responses/success-co-eos-traction-software-review-12919467)

**["Easy Issue Tracking Keeps Us Ready for the Next Meeting"](https://www.g2.com/survey_responses/success-co-eos-traction-software-review-12849949)**

**Rating:** 5.0/5.0 stars

_— Pamela L._

[Read full review](https://www.g2.com/survey_responses/success-co-eos-traction-software-review-12849949)

### [ProcessMaker](https://www.g2.com/products/processmaker/reviews)

ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have.

**Average Rating:** 4.3/5.0

**Total Reviews:** 275

#### How Do G2 Users Rate ProcessMaker?

- **Intelligence:** 7.7/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Process Overview:** 8.6/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ProcessMaker?

- **Seller:** [Decisions](https://www.g2.com/sellers/decisions)
- **Year Founded:** 2010
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @decisions  
466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=901976ebb9503fb709cd5b021c2f1abdc53a3d1b7502a1f55b8c043d8518b378&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2373238%2F&secure%5Burl_type%5D=linkedin_company_website)  
322 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 40% Medium, 35% Large

#### What Do G2 Reviewers Say About ProcessMaker?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless automation** features of ProcessMaker, enabling easy business process creation without deep coding knowledge.
- Users value the **efficiency** of ProcessMaker, facilitating quick workflow creation and management for all users.
- Users find the **customer support** of ProcessMaker invaluable, aiding them through development and integration with ease.
- Users rave about the **ease of learning** ProcessMaker, making workflow management accessible for everyone quickly.
- Users value the **ease of work** with ProcessMaker, enjoying its simple interface and quick learning curve for workflows.

##### Cons

- Users face **functionality limitations** in ProcessMaker, struggling with basic tasks like inputting signatures and changing assignment rules.
- Users experience **missing features** like signature input and seamless assignment rule changes, hindering basic functionality.
- Users dislike the **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues.
- Users find the **limited features** of ProcessMaker frustrating, as essential tasks are often unsupported.
- Users report **performance issues** due to hidden bugs that disrupt workflows and indicate app instability.

#### What Are Recent G2 Reviews of ProcessMaker?

**["Efficient workflow automation tool"](https://www.g2.com/survey_responses/processmaker-review-10536107)**

**Rating:** 4.0/5.0 stars

_— Izuchukwu M._

[Read full review](https://www.g2.com/survey_responses/processmaker-review-10536107)

**["ProcessMaker is an excellent business process automation software."](https://www.g2.com/survey_responses/processmaker-review-10551224)**

**Rating:** 5.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/processmaker-review-10551224)

#### What Are G2 Users Discussing About ProcessMaker?

- [What is ProcessMaker used for?](https://www.g2.com/discussions/what-is-processmaker-used-for)
- [How do you use process maker?](https://www.g2.com/discussions/how-do-you-use-process-maker)
- [What is Process maker?](https://www.g2.com/discussions/what-is-process-maker)
- [What are the three key components of a BPM system?](https://www.g2.com/discussions/processmaker-what-are-the-three-key-components-of-a-bpm-system) - 1 comment
- [What are the features of BPM?](https://www.g2.com/discussions/what-are-the-features-of-bpm)

### [Camunda](https://www.g2.com/products/camunda/reviews)

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Recognized as a Visionary in the Gartner Magic Quadrant™ for BOAT 2025 and rated 5/5 in Orchestration by Forrester. For more information, visit camunda.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 317

#### How Do G2 Users Rate Camunda?

- **Intelligence:** 7.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Process Overview:** 8.7/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Camunda?

- **Seller:** [Camunda](https://www.g2.com/sellers/camunda)
- **Company Website:** www.camunda.com
- **Year Founded:** 2008
- **HQ Location:** Berlin, Deutschland
- **Twitter:** @Camunda  
6,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86e85aa7ecb59d9b098ddafe3dba66a1fd2367343d1a252731bfe0fbf9a2e0c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3221992%2F&secure%5Burl_type%5D=linkedin_company_website)  
693 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Banking, Financial Services
- **Company Size:** 45% Large, 31% Medium

#### What Do G2 Reviewers Say About Camunda?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Camunda, finding it simple to model and communicate complex processes visually.
- Users appreciate the **automation capabilities** of Camunda, finding it intuitive and powerful for process modeling and management.
- Users value Camunda's **flexibility** that allows easy adaptation to changing requirements and keeps tools up to date.
- Users value the **scalability and thoughtfulness** of Camunda for enterprise-level BPM implementations, driving effective process management.
- Users commend the **flexibility for integrations** in Camunda, enabling seamless connections with various services and AI functionalities.

##### Cons

- Users find the **complexity of Camunda** can be challenging, especially for those new to BPMN and development.
- Users find the **learning curve challenging** , particularly for those without a technical background or familiarity with BPMN.
- Users experience **setup difficulties** with Camunda, particularly when lacking DevOps expertise and ease of use for business users.
- Users often find the **difficult learning curve** of Camunda challenging, especially those new to BPMN and process management.
- Users find Camunda to have **high costs** that may pose challenges, especially for smaller teams and newcomers.

#### What Are Recent G2 Reviews of Camunda?

**["Camunda: Scalable Flexibility with Some Adoption Challenges"](https://www.g2.com/survey_responses/camunda-review-12624528)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/camunda-review-12624528)

**["From Automation to Business Value"](https://www.g2.com/survey_responses/camunda-review-12950900)**

**Rating:** 5.0/5.0 stars

_— Maryia A._

[Read full review](https://www.g2.com/survey_responses/camunda-review-12950900)

#### What Are G2 Users Discussing About Camunda?

- [What is BPM engine?](https://www.g2.com/discussions/camunda-platform-what-is-bpm-engine)
- [What is BPM engine?](https://www.g2.com/discussions/what-is-bpm-engine)
- [What are the BPM tools?](https://www.g2.com/discussions/camunda-platform-what-are-the-bpm-tools)
- [What are the BPM tools?](https://www.g2.com/discussions/what-are-the-bpm-tools)
- [Is Camunda BPM free?](https://www.g2.com/discussions/camunda-platform-is-camunda-bpm-free) - 1 comment

### [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews)

SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecosystem of ready-made automations. The combination of these automation technologies, including business process management, robotic process automation and artificial intelligence, automate business processes and streamline decision making across organizations. A digital workforce increases process efficiency, reduces operating costs and returns millions of hours to staff to focus on higher-value work. Intelligent automation removes tedious and manual work, dramatically improving efficiency and boosting employee satisfaction with paths to career growth. Implemented at scale, the potential of intelligent automation is unlocked and delivers transformational business value by helping organizations unify their workforce, transforming journeys and scaling enterprise wide.

**Average Rating:** 4.5/5.0

**Total Reviews:** 347

#### How Do G2 Users Rate SS&C Blue Prism Intelligent Automation Platform?

- **Intelligence:** 8.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Process Overview:** 9.1/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SS&C Blue Prism Intelligent Automation Platform?

- **Seller:** [SS&C Blue Prism](https://www.g2.com/sellers/ss-c-blue-prism)
- **Year Founded:** 2001
- **HQ Location:** Windsor, CT
- **Twitter:** @SSCTechnologies  
4,796 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bc097453fa71cdbd909592281401f7ffa6ced0c7a148bf94152cd59902bc235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblue-prism-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,046 employees on LinkedIn®
- **Ownership:** NASDAQ: SSNC

#### Who Uses This Product?

- **Who Uses This:** RPA Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 55% Large, 27% Medium

#### What Do G2 Reviewers Say About SS&C Blue Prism Intelligent Automation Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of SS&C Blue Prism, allowing effortless customization and real-time debugging.
- Users find SS&C Blue Prism to be **exceptionally easy to automate tasks** , streamlining operations and enhancing productivity.
- Users highlight the **ease of automation implementation** with SS&C Blue Prism, enabling quick scaling and efficient operation.
- Users appreciate the **efficiency** of SS&C Blue Prism, streamlining accounting and enhancing productivity for various tasks.
- Users value the **user-friendly interface and powerful automation capabilities** of SS&C Blue Prism for enhanced efficiency.

##### Cons

- Users find the **learning curve steep** for SS&C Blue Prism, citing difficulty in setup and inadequate training resources.
- Users feel that the platform is lacking in **automation examples and enhanced functionality** , making learning and usage challenging.
- Users find the **complexity in advanced scheduling** and learning Blue Prism challenging, complicating their automation efforts.
- Users find the **high costs** of SS&C Blue Prism to be a significant hurdle for small businesses.
- Users face **integration issues** with browsers, leading to unresponsive RPA and required manual checks to fix bot integration.

#### What Are Recent G2 Reviews of SS&C Blue Prism Intelligent Automation Platform?

**["Easy to understand and get the basics"](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-9846409)**

**Rating:** 4.5/5.0 stars

_— Napoleon R._

[Read full review](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-9846409)

**["Blueprism Review"](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-2332027)**

**Rating:** 5.0/5.0 stars

_— Van Judhel C._

[Read full review](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-2332027)

#### What Are G2 Users Discussing About SS&C Blue Prism Intelligent Automation Platform?

- [What is blue prism certification?](https://www.g2.com/discussions/what-is-blue-prism-certification)
- [Is Blue Prism good?](https://www.g2.com/discussions/is-blue-prism-good) - 2 comments
- [What is Blue Prism architecture?](https://www.g2.com/discussions/what-is-blue-prism-architecture) - 2 comments
- [Does Blue Prism require coding?](https://www.g2.com/discussions/does-blue-prism-require-coding) - 1 comment, 1 upvote

### [Moxo](https://www.g2.com/products/moxo-g2/reviews)

Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 192

#### How Do G2 Users Rate Moxo?

- **Intelligence:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Process Overview:** 10.0/10 (Category avg: 8.9/10)
- **Process Analysis:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Moxo?

- **Seller:** [Moxo](https://www.g2.com/sellers/moxo)
- **Company Website:** www.moxo.com
- **Year Founded:** 2012
- **HQ Location:** Cupertino, CA
- **Twitter:** @PoweredByMoxo  
10,432 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52742f16dccb2faf7d4eb194be1087919e26ff6257215f30a9774a4e637961a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858507%2F&secure%5Burl_type%5D=linkedin_company_website)  
226 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Moxo?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Moxo, appreciating its user-friendly interface and seamless integration with other systems.
- Users commend Moxo's **exceptional customer support** , highlighting their willingness to assist and enhance the user experience.
- Users appreciate the **effective team collaboration** in Moxo, seamlessly coordinating tasks and enhancing communication.
- Users commend Moxo for its **responsive support** , ensuring a seamless experience and valuable assistance when needed.
- Users find Moxo's **communication features** invaluable for streamlining client interactions and enhancing collaboration.

##### Cons

- Users find that **missing features** like client portal simulation and enhanced notification controls limit Moxo's functionality.
- Users feel Moxo lacks **key features** , like client portal simulation and better notification control, impacting usability.
- Users find Moxo **lacking essential features** like client portal simulation and advanced calendar integrations, affecting usability.
- Users find **limited customization** in Moxo, lacking features like client portal simulation and advanced notification controls.
- Users find **integration issues** with Moxo, particularly in calendar syncing and automation, affecting overall usability.

#### What Are Recent G2 Reviews of Moxo?

**["Productivity enhancer and time saver!"](https://www.g2.com/survey_responses/moxo-review-11687484)**

**Rating:** 5.0/5.0 stars

_— Matt H._

[Read full review](https://www.g2.com/survey_responses/moxo-review-11687484)

**["Mass Inbound’s Review of Moxo"](https://www.g2.com/survey_responses/moxo-review-11776761)**

**Rating:** 5.0/5.0 stars

_— Dillon L._

[Read full review](https://www.g2.com/survey_responses/moxo-review-11776761)

#### What Are G2 Users Discussing About Moxo?

- [What does Moxtra do?](https://www.g2.com/discussions/what-does-moxtra-do)
- [What is the use of Moxtra?](https://www.g2.com/discussions/what-is-the-use-of-moxtra)
- [Is Moxtra open source?](https://www.g2.com/discussions/is-moxtra-open-source)
- [Is Moxtra the same as zoom?](https://www.g2.com/discussions/is-moxtra-the-same-as-zoom)

### [Xano](https://www.g2.com/products/xano/reviews)

Xano is the fastest way to create a scalable backend for any app or agent — from mission-critical software to your latest vibe-coded project. As a unified platform, Xano gives you everything you need to build and deploy production-grade software — visually, with code, or through AI — and launch in minutes. Connect to any frontend, deploy with one click, and scale to millions of users. Trusted by 70,000+ builders. How It Works Building modern software usually means stitching together a mess of tools: databases, API gateways, serverless runtimes, integrations, auth, infrastructure, CI/CD, and monitoring. For AI agents, you’ll also need an orchestrator to plan, call tools, and manage workflows. With Xano, you get it all in one place — including a built-in agent builder. - Model data, compose logic, and expose secure APIs. - Integrate with any system and scale automatically. - Design AI agents that use your data and APIs, call external tools, and run server-side with full observability and guardrails. Works With Any Frontend. Use Xano with Lovable, Bolt, WeWeb, Retool, or custom code. Deploy your server-side logic, data, and runtime on Xano with production-grade compliance and reliability. When your prototype is ready to go live, you don’t have to rebuild — Xano scales with you. Why Teams Choose Xano - Infrastructure handled: Compliance, reliability, and scaling are built-in. - All-in-one tooling: Database, APIs, runtime, integrations, monitoring, and more. - Flexible building: Non-coders can use AI or the visual canvas, while pro devs can write and sync code in their IDE. Simply put: Xano takes care of the backend so you can focus on the business logic that makes your app unique.

**Average Rating:** 4.7/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Xano?

- **Intelligence:** 8.8/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Process Overview:** 8.3/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xano?

- **Seller:** [Xano](https://www.g2.com/sellers/xano)
- **Company Website:** www.xano.com
- **Year Founded:** 2014
- **HQ Location:** Woodland Hills, US
- **Twitter:** @xano  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d82ff751848a1ac027e020449b825301c0e8bc68640261a2638ac856d76d9cdb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxano%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 88% Small, 7% Medium

#### What Do G2 Reviewers Say About Xano?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Xano, enabling quick project deployment and efficient problem-solving.
- Users rave about Xano's **user-friendly no-code development** , enabling complex solutions with swift, intuitive backend setup.
- Users emphasize the **incredibly fast performance** of Xano, enabling quick setup and efficient backend operations.
- Users praise Xano for its **fast and helpful customer support** , enhancing their development experience and problem-solving efficiency.
- Users appreciate the **easy setup** of Xano, allowing quick transitions and efficient back-end development without DevOps worries.

##### Cons

- Users find **missing features** in Xano, specifically in data backup, database access, and complex data operations.
- Users find Xano to be **expensive** especially for resource-heavy applications and advanced features, which can lead to higher costs.
- Users find that a **learning difficulty** exists due to the need for some technical knowledge and user interface challenges.
- Users report **limited features** in Xano, particularly in version control and data restore capabilities, causing frustration.
- Users express concerns over **increasing costs** for advanced features and resource-heavy applications in Xano.

#### What Are Recent G2 Reviews of Xano?

**["Xano: a robust and scalable backend, ideal for centralizing business logic via API"](https://www.g2.com/survey_responses/xano-review-12593013)**

**Rating:** 5.0/5.0 stars

_— Frederic L._

[Read full review](https://www.g2.com/survey_responses/xano-review-12593013)

**["Xano - Easier way to manage Database"](https://www.g2.com/survey_responses/xano-review-11230940)**

**Rating:** 4.0/5.0 stars

_— Nolan T._

[Read full review](https://www.g2.com/survey_responses/xano-review-11230940)

#### What Are G2 Users Discussing About Xano?

- [What does Xano do?](https://www.g2.com/discussions/what-does-xano-do) - 1 comment
- [What is no code backend?](https://www.g2.com/discussions/what-is-no-code-backend) - 1 comment
- [What is Xano?](https://www.g2.com/discussions/what-is-xano) - 1 comment
- [What is XANO used for?](https://www.g2.com/discussions/what-is-xano-used-for)

### [Oracle BPM](https://www.g2.com/products/oracle-bpm/reviews)

The Industry's Most Complete and Unified BPM Solution A complete solution for all types of processes that provides a unified process foundation, user-centric design, and social BPM interaction. Reduces complexity and risk and increases business efficiency and visibility.

**Average Rating:** 4.0/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Oracle BPM?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10)
- **Process Overview:** 6.7/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Oracle BPM?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Banking
- **Company Size:** 57% Large, 29% Medium

#### What Are Recent G2 Reviews of Oracle BPM?

**["Best for Business Process Management"](https://www.g2.com/survey_responses/oracle-bpm-review-8289995)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-8289995)

**["Oracle in-house platform"](https://www.g2.com/survey_responses/oracle-bpm-review-5188052)**

**Rating:** 5.0/5.0 stars

_— Arun S._

[Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-5188052)

#### What Are G2 Users Discussing About Oracle BPM?

- [What do you like most about Oracle BPM for business process management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-bpm-for-business-process-management-and-what-could-be-improved)
- [What is Oracle BPM used for?](https://www.g2.com/discussions/what-is-oracle-bpm-used-for)
- [What does BPM software do?](https://www.g2.com/discussions/what-does-bpm-software-do)
- [What are the major objectives of BPM?](https://www.g2.com/discussions/what-are-the-major-objectives-of-bpm) - 1 comment
- [What are the three key components of a BPM system?](https://www.g2.com/discussions/what-are-the-three-key-components-of-a-bpm-system)

### [FlowForma Process Automation](https://www.g2.com/products/flowforma-process-automation/reviews)

FlowForma is a type of process automation solution designed to help users digitize, automate, and optimize business processes across various complexities. This enterprise-grade platform leverages AI technology to provide a no-code environment, allowing users, regardless of their technical expertise, to create and manage automated workflows efficiently. By integrating intelligent automation into everyday operations, FlowForma addresses the growing need for organizations to enhance productivity and streamline processes. The target audience for FlowForma includes business leaders, IT professionals, and organizations of all sizes seeking to improve their operational efficiency. With its user-friendly interface, FlowForma caters to both small businesses and large enterprises, making it an adaptable solution for diverse industries. Specific use cases range from automating simple tasks, such as data entry and approvals, to managing complex workflows that require intricate decision-making and collaboration among multiple stakeholders. Key features of FlowForma include its agentic AI capabilities, which allow users to design and optimize processes with the assistance of AI as an active collaborator. This functionality not only enhances the automation experience but also enables users to evolve their processes intelligently over time. The platform is built to be scalable and secure, ensuring that organizations can grow and adapt their automation strategies without compromising data integrity or system performance. FlowForma stands out in the process automation category by making automation accessible and affordable. With over 300,000 users worldwide, the platform has proven its effectiveness in delivering measurable results. Users benefit from the ability to streamline operations, reduce manual errors, and enhance overall productivity. The no-code aspect of FlowForma empowers individuals to take control of their automation needs without relying heavily on IT resources, fostering a culture of innovation and agility within organizations. In addition to its robust features, FlowForma offers a free trial, allowing potential users to experience the platform's capabilities firsthand. This trial period provides an opportunity for organizations to evaluate how FlowForma can transform their processes and drive efficiency, ultimately leading to improved business outcomes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate FlowForma Process Automation?

- **Intelligence:** 8.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Process Overview:** 8.7/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind FlowForma Process Automation?

- **Seller:** [FlowForma](https://www.g2.com/sellers/flowforma)
- **Company Website:** www.flowforma.com
- **Year Founded:** 2012
- **HQ Location:** Dublin
- **Twitter:** @FlowForma  
493 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8ec461bbb23cfd8e1e06c473b1db290cc223f47786968e481e74f6a1dcb154f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10197246%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction, Information Technology and Services
- **Company Size:** 64% Medium, 26% Small

#### What Do G2 Reviewers Say About FlowForma Process Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in FlowForma Process Automation enhances efficiency and integration within their business.
- Users find **automation features** of FlowForma invaluable for enhancing efficiency and simplifying client data management.
- Users commend the **efficiency** of FlowForma, highlighting its ability to streamline workflows and reduce workload effectively.
- Users find **automation efficiency** in FlowForma Process Automation boosts productivity and simplifies data management seamlessly.
- Users value the **productivity improvement** FlowForma delivers, enhancing efficiency and reducing team workload significantly.

##### Cons

- Users find the **learning curve steep** , requiring time and training to navigate FlowForma’s system effectively.
- Users find the **difficult learning curve** of FlowForma challenging, requiring time and training to navigate effectively.
- Users find the **missing features** in FlowForma Process Automation lead to customization and integration limitations.
- Users find that **learning difficulty** impacts their ability to navigate and manage complex tasks effectively in FlowForma.
- Users find the **complexity** of FlowForma challenging, hindering smooth navigation and efficient task management.

#### What Are Recent G2 Reviews of FlowForma Process Automation?

**["FlowForma Makes Automating Forms and Document Generation a Breeze"](https://www.g2.com/survey_responses/flowforma-process-automation-review-12473742)**

**Rating:** 4.0/5.0 stars

_— Jolanta L._

[Read full review](https://www.g2.com/survey_responses/flowforma-process-automation-review-12473742)

**["Intuitive Workflow Design with Powerful Built-In Rules"](https://www.g2.com/survey_responses/flowforma-process-automation-review-13177229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/flowforma-process-automation-review-13177229)

#### What Are G2 Users Discussing About FlowForma Process Automation?

- [What do you like most about FlowForma for process automation, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-flowforma-for-process-automation-and-what-could-be-improved)
- [What is FlowForma Process Automation used for?](https://www.g2.com/discussions/what-is-flowforma-process-automation-used-for) - 1 comment

### [Navvia](https://www.g2.com/products/navvia/reviews)

The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 109

#### How Do G2 Users Rate Navvia?

- **Intelligence:** 7.6/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Process Overview:** 9.0/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Navvia?

- **Seller:** [Navvia](https://www.g2.com/sellers/navvia)
- **Year Founded:** 1999
- **HQ Location:** Toronto, Canada
- **Twitter:** @GoNavvia  
6,112 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fd87cc939ef0aaa036052bb96aace6c05561a3084b1fc3f3d08082c3a7a61a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141227%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 72% Large, 18% Medium

#### What Do G2 Reviewers Say About Navvia?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times.
- Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates.
- Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience.
- Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process.
- Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks.

##### Cons

- Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively.
- Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs.
- Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency.

#### What Are Recent G2 Reviews of Navvia?

**["Navvia - Great tool for building ITSM processes"](https://www.g2.com/survey_responses/navvia-review-10525947)**

**Rating:** 4.0/5.0 stars

_— Verified User in Media Production_

[Read full review](https://www.g2.com/survey_responses/navvia-review-10525947)

**["Great process design accelerator"](https://www.g2.com/survey_responses/navvia-review-10424805)**

**Rating:** 4.5/5.0 stars

_— SHILPA R._

[Read full review](https://www.g2.com/survey_responses/navvia-review-10424805)

#### What Are G2 Users Discussing About Navvia?

- [What are the benefits and drawbacks of using Navvia for process design and management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management)
- [What is Navvia used for?](https://www.g2.com/discussions/what-is-navvia-used-for)

### [CMW Platform](https://www.g2.com/products/cmw-platform/reviews)

CMW Platform is a type of business process management (BPM) software that helps organizations design, automate, and manage workflows to improve operational efficiency, transparency, and compliance. Designed for mid-sized and large organizations across industries—including finance, healthcare, manufacturing, and professional services—CMW Platform enables business users to model processes using BPMN 2.0 and build applications with minimal IT involvement. Up to 95% of applications can be created entirely without coding using a visual interface, while developers still have the option to extend and customize functionality with high-code capabilities. The platform supports both cloud and on-premise deployment, allowing flexibility in infrastructure and compliance needs. It integrates with third-party systems, offers real-time collaboration, and enforces role-based access control to meet enterprise security requirements. Key features and capabilities include: # Visual BPMN 2.0 Process Modeling: Standardized and intuitive workflow design. # Low-Code Development: Enables business users to create up to 95% of applications without IT. # High-Code Extension: Offers full programming flexibility for advanced use cases. # Integration & APIs: Connects seamlessly with external systems and data sources. # Security & Collaboration: Role-based access, audit trails, and team communication tools. CMW Platform has been widely recognized by industry analysts and users: - Named #1 in BPM Platforms by Gartner Peer Insights based on user reviews - Received Best Ease of Use (Capterra 2023) and Software Advice Frontrunners 2024 awards in workflow software - Recognized as a High Performer with Fastest Implementation in G2 reports (2023–2024) cmwlab.com - Awarded the Champion Medal in the SoftwareReviews 2023 BPM Emotional Footprint report Users and experts highlight the platform's adaptability, usability, and power: + “Flexibility is outstanding…automate and manage our work more efficiently” — Acronis Service cmwlab.com + “Deceptively simple…power data management layer” — BPM.com cmwlab.com + “Comprehensive solutions…drag‑and‑drop feature simplifying the process for non-technical users” — TechDogs Use-case scenarios include automating approval workflows, case and document management, cross-department coordination, and operational monitoring. CMW Lab delivers regular updates to enhance performance, scalability, and user experience without disrupting live operations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 138

#### How Do G2 Users Rate CMW Platform?

- **Intelligence:** 9.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Process Overview:** 9.0/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CMW Platform?

- **Seller:** [CMW Lab](https://www.g2.com/sellers/cmw-lab)
- **Year Founded:** 2010
- **HQ Location:** Foxboro, MA
- **Twitter:** @CMW\_Lab  
272 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=618b457ca8f168d5eacb7c861b3d89c6a82a693dfc63da2bc1b0ef80f74663d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1167436%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 35% Small

#### What Do G2 Reviewers Say About CMW Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CMW Platform, enabling non-technical users to create workflows effortlessly.
- Users highlight the **ease of customization** in CMW Platform, allowing tailored workflows that enhance organization and efficiency.
- Users value the **ease of automation** on the CMW Platform, appreciating its user-friendly features and integration capabilities.
- Users appreciate the **fantastic customer support** of CMW Platform, enhancing their experience and facilitating smooth operations.
- Users value the **easy integrations** with third-party applications, enhancing workflow and project management efficiency.

##### Cons

- Users find the platform **expensive** , especially for small businesses, with high costs and additional feature fees.
- Users find the **steep learning curve** for advanced features to be challenging and time-consuming during initial setup.
- Users find the **complexity of the platform** challenging, especially during initial setup and advanced feature usage.
- Users find the **UI lacking** , noting it could be more modern and intuitive for better usability.
- Users find the **initial setup complex** , making it hard and time-consuming to fully utilize the CMW Platform.

#### What Are Recent G2 Reviews of CMW Platform?

**["User-Friendly, Flexible Workflow Automation That Boosts Collaboration"](https://www.g2.com/survey_responses/cmw-platform-review-13181998)**

**Rating:** 4.0/5.0 stars

_— Chitra K._

[Read full review](https://www.g2.com/survey_responses/cmw-platform-review-13181998)

**["User-Friendly Workflow Automation with Great Features, but Pricey and Some Glitches"](https://www.g2.com/survey_responses/cmw-platform-review-11810807)**

**Rating:** 4.5/5.0 stars

_— Dharmik V._

[Read full review](https://www.g2.com/survey_responses/cmw-platform-review-11810807)

### [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews)

SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate SAP Signavio?

- **Intelligence:** 9.5/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Process Overview:** 9.1/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SAP Signavio?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 48% Large, 27% Medium

#### What Do G2 Reviewers Say About SAP Signavio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in SAP Signavio, simplifying process mapping and enhancing team collaboration effortlessly.
- Users value the **real-time collaboration** features of SAP Signavio, enhancing transparency and driving continuous process improvement.
- Users value the **intuitive process mapping** in SAP Signavio, enhancing team collaboration and streamlining business operations.
- Users appreciate the **dedicated collaboration space** in SAP Signavio, enhancing teamwork and minimizing delays and reworks.
- Users appreciate the **intuitive and customizable visual design** of SAP Signavio, enhancing collaboration and process visibility.

##### Cons

- Users find SAP Signavio's interface and setup to be **overly complex** , creating challenges in usability and initial adoption.
- Users criticize SAP Signavio for **lacking features** , particularly in advanced reporting and workflow functionality.
- Users often experience **slow performance** with SAP Signavio, especially when managing larger models and complex data.
- Users find SAP Signavio has a **steep learning curve** due to its complexity and inadequate onboarding resources.
- Users are concerned about the **high price** of SAP Signavio, limiting its accessibility and flexibility for complex needs.

#### What Are Recent G2 Reviews of SAP Signavio?

**["Revolutionizes Process Management, But Best for SAP-Driven Environments"](https://www.g2.com/survey_responses/sap-signavio-review-12806877)**

**Rating:** 5.0/5.0 stars

_— vishwa l._

[Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12806877)

**["A Real Transformation Partner, Not Just a Modeling Tool"](https://www.g2.com/survey_responses/sap-signavio-review-12836379)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12836379)

#### What Are G2 Users Discussing About SAP Signavio?

- [What is SAP Signavio used for?](https://www.g2.com/discussions/what-is-sap-signavio-used-for) - 1 comment
- [What is the best business process management software?](https://www.g2.com/discussions/what-is-the-best-business-process-management-software) - 1 comment
- [Is Signavio open source?](https://www.g2.com/discussions/is-signavio-open-source) - 2 comments
- [Is Signavio an RPA?](https://www.g2.com/discussions/is-signavio-an-rpa) - 1 comment
- [What can Signavio do?](https://www.g2.com/discussions/what-can-signavio-do) - 1 comment

### [iGrafx](https://www.g2.com/products/igrafx/reviews)

iGrafx empowers enterprises to understand, improve, and transform the way their business truly runs. As a leader in Process Intelligence, iGrafx Process360 Live unifies process mining, process mapping, and digital twin simulation in one end‑to‑end platform—giving organizations a complete, connected view of their operations. Process360 Live captures real process data, maps it visually, and simulates potential improvements so teams can identify inefficiencies, test changes safely, and drive measurable optimization. From aligning business and IT, to strengthening compliance, to accelerating initiatives like automation, RPA, Lean, and Six Sigma, iGrafx helps organizations turn their processes into a competitive advantage with clarity and confidence. With iGrafx, business leaders can discover how work actually happens, model how it should happen, and continuously optimize for ROI and operational excellence. Learn more at www.igrafx.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate iGrafx?

- **Intelligence:** 8.8/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Process Overview:** 9.2/10 (Category avg: 8.9/10)
- **Process Analysis:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind iGrafx?

- **Seller:** [iGrafx](https://www.g2.com/sellers/igrafx)
- **Year Founded:** 1991
- **HQ Location:** Tualatin, OR
- **Twitter:** @iGrafx  
654 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6989f18dfecc66451a7fd981f4294ad09ad125cf44067cfe148d23680953575&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35543%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 49% Large, 43% Medium

#### What Are Recent G2 Reviews of iGrafx?

**["Great for requirement elicitation sessions"](https://www.g2.com/survey_responses/igrafx-review-9004233)**

**Rating:** 4.0/5.0 stars

_— Sue G._

[Read full review](https://www.g2.com/survey_responses/igrafx-review-9004233)

**["A complete set of tools with unique functionalities, for effective and efficient BPM."](https://www.g2.com/survey_responses/igrafx-review-8128562)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/igrafx-review-8128562)

#### What Are G2 Users Discussing About iGrafx?

- [What are the benefits and challenges of using iGrafx for process mapping and management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-igrafx-for-process-mapping-and-management)
- [What is iGrafx used for?](https://www.g2.com/discussions/what-is-igrafx-used-for)

### [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews)

Managing information can be hard. We make it easy. Square 9 delivers Intelligent Information Management solutions that use generative AI-powered capture to remove the frustration of extracting data from documents, forms, and external sources, giving structure and meaning to the information your business depends on. By simplifying how information is captured and shared, we help teams focus on higher-value work instead of repetitive, manual tasks. With Square 9, your work flows freely across critical areas like Accounts Payable, Order Processing, Customer and Vendor Onboarding, and Contracts Management. The result is faster decisions, fewer errors, and more time for your team to focus on growth. More than 3,000 organizations in the U.S. rely on Square 9 to provide a platform for the intelligent document capture, indexing, search integration and business process automation.

**Average Rating:** 4.4/5.0

**Total Reviews:** 178

#### How Do G2 Users Rate Square 9 Softworks?

- **Intelligence:** 8.9/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Process Overview:** 9.0/10 (Category avg: 8.9/10)
- **Process Analysis:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Square 9 Softworks?

- **Seller:** [Square 9](https://www.g2.com/sellers/square-9)
- **Company Website:** www.square-9.com
- **Year Founded:** 2006
- **HQ Location:** New Haven, CT
- **Twitter:** @S9Softworks  
661 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f6c874b5450cb4a0e43e81591ba4ff2855f15751d09208e0f52b42dfb6a3c04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F300875%2F&secure%5Burl_type%5D=linkedin_company_website)  
73 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Developer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 60% Medium, 32% Small

#### What Do G2 Reviewers Say About Square 9 Softworks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Square 9 Softworks, appreciating its intuitive interface and efficient workflow management.
- Users appreciate the **simplicity of document management** in Square 9, enhancing file storage, access, and sharing.
- Users commend the **responsive and knowledgeable customer support** that effectively resolves issues and ensures satisfaction.
- Users appreciate how Square 9 enhances **organization** , simplifying document management and ensuring easy access and compliance.
- Users value the **knowledgeable technical support** from Square 9, providing prompt assistance to resolve issues effectively.

##### Cons

- Users find the **learning curve steep** , requiring significant time for basic functionalities and initial setup challenges.
- Users find the **missing features** of Square 9 Softworks limiting, hindering a more effective use of the product.
- Users find the software's **complexity and clunkiness** challenging, especially for new users navigating its features.
- Users often experience **performance issues** , particularly with logging in, searching, and handling accumulated attachments.
- Users express concerns about **poor customer support** , citing slow response times and lack of phone assistance.

#### What Are Recent G2 Reviews of Square 9 Softworks?

**["User-Friendly and Flexible Setup Tailored to Our Business"](https://www.g2.com/survey_responses/square-9-softworks-review-13118656)**

**Rating:** 4.0/5.0 stars

_— Verified User in Transportation/Trucking/Railroad_

[Read full review](https://www.g2.com/survey_responses/square-9-softworks-review-13118656)

**["Document Capture Workflows that save time"](https://www.g2.com/survey_responses/square-9-softworks-review-8232390)**

**Rating:** 4.5/5.0 stars

_— Chris D._

[Read full review](https://www.g2.com/survey_responses/square-9-softworks-review-8232390)

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- [Business Automation Platforms (BAPs)](/categories/business-automation-platforms-baps)
- [Business Process Simulation](/categories/business-process-simulation)
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- [Intelligent Document Processing (IDP)](/categories/intelligent-document-processing-idp)
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[Browse Business Process Management Themes](/categories/business-process-management/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated 

Products classified in the overall Business Process Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Business Process Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Business Process Management category.

In addition to qualifying for inclusion in the Business Process Management Software category, to qualify for inclusion in the Small Business Business Process Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More

* * *

## How Do You Choose the Right Business Process Management Software?

### What You Should Know About Business Process Management Software

### What is Business Process Management (BPM) Software?

Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting.

With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them. 

#### What Types of Business Process Management (BPM) Software Exist?

There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes.

**Standard BPM software**

With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them. 

**Digital process automation (DPA)**

DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient.

### What are the Common Features of Business Process Management (BPM) Software?

The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals.

**Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight.

**Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr). 

BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems.

**Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface.

In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case.

Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis)

Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources)

### What are the Benefits of Business Process Management (BPM) Software?

Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions.

**Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest.

**Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones.

**Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful.

### Who Uses Business Process Management (BPM) Software?

Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management.

Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples:

**Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools.

**Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped.

**Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software.

### What are the Alternatives to Business Process Management (BPM) Software?

Alternatives to BPM software can replace this type of software, either partially or completely:

[Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations.

[Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention.

[Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation. 

#### Software Related to Business Process Management (BPM) Software

The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation:

[Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions.

[Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes.

### Challenges with Business Process Management (BPM) Software

Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues:

**Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle.

**Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice.

### Which Companies Should Buy Business Process Management (BPM) Software?

The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples:

**Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes.

**Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter.

**Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows.

### How to Buy Business Process Management (BPM) Software

#### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software

When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option.

Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more.

A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software.

#### Compare Business Process Management (BPM) Software Products

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Business Process Management (BPM) Software

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Business Process Management (BPM) Software Trends

Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today.

**Machine learning**

By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways.

**Analytics**

Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.