--- title: Navvia Reviews meta_title: 'Navvia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how Navvia works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 109 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Navvia Reviews **Vendor:** Navvia **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 109 ## About Navvia The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. ## Navvia Pros & Cons **What users like:** - Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times. (2 reviews) - Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates. (2 reviews) - Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience. (2 reviews) - Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process. (1 reviews) - Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks. (1 reviews) - Navigation Ease (1 reviews) - Scanning Features (1 reviews) **What users dislike:** - Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively. (1 reviews) - Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs. (1 reviews) - Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency. (1 reviews) ## Navvia Reviews ### 1. Great process design accelerator **Rating:** 4.5/5.0 stars **Reviewed by:** SHILPA R. | Data Quality Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Navvia?** It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool and one feature that stands out for me is that if you make a change at one place, it automatically gets replicated throughout the process and saves you the time and effort of manually updating it everywhere. Navvia customer support is also great as they have a very quick turnaround time. **What do you dislike about Navvia?** There are many limitations when it comes to customizations that you can do in Navvia. **What problems is Navvia solving and how is that benefiting you?** I am using it for my rapid process design workshops to redesign our ITSM processes **Official Response from Katherine Franco Rey:** > Thank you for your feedback, Shilpa! We’re glad Navvia’s ease of use, process templates, and automated updates have enhanced your design work, saving you time. It’s also great to hear our support team met your expectations. We appreciate your input on customization options, feedback like yours is key as we work to improve. Thanks again for choosing Navvia! ### 2. Navvia - Great tool for building ITSM processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Navvia?** I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes with detailed and easy to use templates to serve as a roadmap for completing a wonderfully designed process document. I also loved the survey capabilities Navvia provides. Navvia also provides the best customer service of any company I've worked with. I give them an A++ on the friendliness and knowledge of the product their reps provide. **What do you dislike about Navvia?** One challenge my company faxed with this product was the inability to download and share the process document with ease as well as creating the various workspaces and assigning access. **What problems is Navvia solving and how is that benefiting you?** Navvia helped solve the issue of segregating the workspaces for various users to be able to collaborate, design and contribute to the creating various process docements. **Official Response from Katherine Franco Rey:** > Thank you for your thoughtful review! We’re glad to hear that Navvia’s guidance, templates, and customer service have been helpful to you. Regarding the challenges you mentioned with downloading process documents and managing workspaces, we’d love to understand more about the specific issues you faced. Please feel free to reach out so we can assist and improve your experience. Thanks again for choosing Navvia - we look forward to supporting your continued success! ### 3. The best process design tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Navvia?** It is user friendly. I have come acorss few process design tools but in-built Navvia sample templates, makes life much easier and save ton of time. The support team is also quick in respoding to questions and issues. I would rate this tool 8 out of 10. **What do you dislike about Navvia?** As of now migrating existing process document and visio diagram into Navvia ( beta version) is complicated. It is easier to build a new process document and flowcharts instead of migrating existing visio diagram into it. I am looking forward this to improve in the final version. **What problems is Navvia solving and how is that benefiting you?** Documenting the IT processes and providing access to stakeholders, and participants has become much more easier. **Official Response from Katherine Franco Rey:** > Hi! Thank you for taking the time to provide your valuable feedback about Navvia. We're sorry to hear that you're having trouble migrating your existing process documents and Visio diagrams into Navvia's beta version. We are actively working on improving the migration process to make it simpler and more streamlined. We hope that this will be resolved and will not be an issue in the final version. Have a great day! ### 4. Best Tool for BPM Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Navvia?** The way the Workflows, RACI, Roles, Inputs, Outputs etc and other different sections are aligned and integrated. It was great customer support and very easy to implement. **What do you dislike about Navvia?** Tool needs some updates to address minimal features, such as searching and sorting of the items added in the few sections **What problems is Navvia solving and how is that benefiting you?** Navvia is helping in intergrated all the process documents at one place. It has helped in breaking down the overall process into granular level with more clarity. It has also helped reducing the manual effort while doing documentation. The artefacts gets generated based on structured inputs under various categories which is best feature of Navvia. Overall we are happy that we selected Navvia for Business Process Management implementation. **Official Response from Katherine Franco Rey:** > Hi, thank you for your review! We strive for user-friendliness and appreciate you noticing the seamless workflow. We're also glad support and implementation went smoothly. We value your feedback on search/sort options and your suggestion is on our radar. We're thrilled Navvia is helping your organization! If you have any further questions or suggestions, please don't hesitate to reach out! ### 5. Navvia is an excellent tool for creating detailed workflows and process documentation! **Rating:** 4.0/5.0 stars **Reviewed by:** Megan F. | IT Performance Improvement Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Navvia?** The step-by-step guides and tutorials provided by Navvia were particularly helpful to me and ensured that I could start documenting processes almost immediately, even with limited experience using this type of process documentation tool. The tool accommodates different methodologies, allowing us to tailor our approach to process documentation based on the unique needs of our teams. This flexibility has been a confidence booster, knowing that Navvia can evolve with us as our understanding and requirements grow. I've also found customer service immensely helpful and their support team has been patient, understanding, and responsive to my inquiries, providing guidance that has been instrumental in overcoming challenges and maximizing the tool's potential. **What do you dislike about Navvia?** Navigating Navvia initially presented a learning curve for me as I delved into the realm of process documentation. As a newcomer to this tool, I found that acclimating myself to its interface took some time. The layout was intuitive, yet understanding where specific features were located and how to seamlessly navigate through the platform required a bit of exploration. **What problems is Navvia solving and how is that benefiting you?** Streamlining integrations with other IT service tools, i.e. ServiceNow. I would like it if this process was a bit more clear and would like to resources be available to assist with navigating Navvia inside our Knowledge Base without having to contact customer service with each interface question. **Official Response from Katherine Franco Rey:** > Thank you for your positive feedback about Navvia, Megan! We're glad to hear that you found our step-by-step guides and tutorials helpful in getting started with process documentation. We appreciate your suggestion about providing more resources in our Knowledge Base to assist with navigating Navvia. We'll consider that and work on making more self-help materials available to our users. We're always here to help and provide guidance to ensure you get the most out of our tool. Thank you for choosing Navvia, and we look forward to continuing to support your process documentation needs! ### 6. Has made process management so much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Navvia?** I love that we have access to industry standard templates all in one place. I also love how I can sit down and be intentional and guided when created a process. **What do you dislike about Navvia?** The profile designer isn't the best but I've figured it out **What problems is Navvia solving and how is that benefiting you?** Process creation is a breeze now which was a huge road block in the past **Official Response from Katherine Franco Rey:** > Hi We're so glad to hear that Navvia has made process management easier for you. It sounds like the pre-built templates and guided process creation have been especially helpful. We're aware that the process designer could use some improvements, but we're actively working on enhancing it. Stay tuned for updates! Have a great day! ### 7. I work in IT as a business analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Navvia?** Documentation and effective tools within the program. **What do you dislike about Navvia?** It can become hectic tryung to create new templates **What problems is Navvia solving and how is that benefiting you?** Documwntation processes ### 8. Could be more intuitive to use **Rating:** 3.0/5.0 stars **Reviewed by:** Sally C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Navvia?** I like the concept in theory which is that Navvia facilitates collaboration and tracks the process of requirements documentation, review, and sign off. **What do you dislike about Navvia?** I found Navvia cumbersome to use and not very intuitive. For example, I didn't like that to be an approver for a document, you needed to be added to the group for that document, so if you have hundreds of documents, it would have to be done manually. This was a big pain point and barrier to adding more users to the system. Also, I had difficulty figuring out how to find the documents that I was looking - the navigation and filters weren't very intuitive. After trying a few times, I gave up. **What problems is Navvia solving and how is that benefiting you?** We need to ensure that business requirements are documented and sign-offs recorded for change control purposes. This benefits my team by keeping scope creep in check and keeping the stakeholders accountable for what they agreed to. **Official Response from Katherine Franco Rey:** > Thank you for your feedback regarding setting up approval groups. We're sorry to hear you're not finding this feature intuitive. Setting up approval groups should be a one-time effort, and we strive to make it as efficient and straightforward as possible. We would love to assist you in setting up approval groups for your organization. Please feel free to set up a time with our support team to help us better address the issue and find a suitable solution for you. Please feel free to contact us via the following email address: Support@Navvia.com. Wishing you a fantastic remainder of the week. ### 9. Great interface and super informative content! **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Business Systems Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Navvia?** I enjoyed the wealth of information and the user interface. It was very accessible and informative. **What do you dislike about Navvia?** Nothing! It's great. I thought it was super easy to navigate and not tedious. **What problems is Navvia solving and how is that benefiting you?** It helped me understand the fundamentals of business process management in a holistic manner. **Official Response from Katherine Franco Rey:** > Hi Muhammad! We're so glad you enjoyed using the Navvia Process Designer! As you mentioned, the user-friendly interface can be a game-changer for understanding business processes. Having a clear understanding of these processes leads to greater efficiency and productivity. Have a great day! ### 10. Evaluating the features, functionality, and usability of a product or service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Navvia?** The ability to customize processes and templates to align with specific business needs and industry requirements.I found Navvia's platform intuitive and easy to navigate, making it straightforward to design, document, and manage IT processes. A wide range of features for process modeling, workflow automation, and governance, allowing organizations to effectively **What do you dislike about Navvia?** I encounter occasional performance issues, such as slow loading times or system glitches, which can impact user experience and productivity. **What problems is Navvia solving and how is that benefiting you?** Navvia helps me streamline processes by providing tools for designing, documenting, and managing workflows. This increases efficiency and productivity as teams can easily collaborate and adhere to standardized procedures. We can deliver functional requirements documentation more effectively. We share working documentation with our team members to make the changes, and there is no need to install any application on the desktop. **Official Response from Katherine Franco Rey:** > Thanks for sharing your valuable insights about Navvia with us. We appreciate your recognition of Navvia's user-friendly interface, customization features, and process streamlining benefits. We acknowledge the occasional performance issues you encountered, however, we encourage you to contact us as a slow response in a SAAS application may be related to personal network speed, computer performance or browser settings. You can reach us at this email address jwatson@navvia.com You can rely on us to resolve these issues and make your overall user experience better. Very best ### 11. NAVVIA: An administrator's experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ganapathy S. | Operational Excellence & EHSQ Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Navvia?** A 1-stop shop in its could platform for process mapping, documentation, data storage & retrieval. **What do you dislike about Navvia?** One does need a network connection to work with NAVVIA. The day NAVVIA becomes usabale offline as well, it will be unstoppable. **What problems is Navvia solving and how is that benefiting you?** Process Mapping & Documentation, current & future state process standardization/development. **Official Response from Katherine Franco Rey:** > Hi Ganapathy! Thank you for sharing your experience with the NAVVIA Process Designer! We're thrilled to hear you find it a valuable tool for your needs. Agreed! Navvia's all-in-one design saves time and effort by centralizing process mapping, documentation, data storage, and retrieval in a single platform. No more juggling multiple tools! We understand your interest in offline access. This is a popular request, and our team will be reviewing it as a potential future enhancement. If you have any further questions, please don't hesitate to ask. We're always happy to help. ### 12. Detailed, and well taught. Bring a pad, lots of info. **Rating:** 5.0/5.0 stars **Reviewed by:** jeffery f. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Navvia?** Having a real-time class structure was crucial to my success. I had a teacher explain the process and answer other participants' questions without fault. The ease of use and support was terrific. Once said and done, the integration was relatively easy and quick. **What do you dislike about Navvia?** For me, I like being able to touch my classmates. Yes, this is my deal so being in a tele-class was suitable for this program. **What problems is Navvia solving and how is that benefiting you?** Ticket routing and process flow are always challenging. Having a tool that helps to solve these actions is very beneficial. ### 13. Always a good option **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Navvia?** The best option to create reports and to work with your information **What do you dislike about Navvia?** Nothing dislike me about Navvia. But I can say will be good have more free options available **What problems is Navvia solving and how is that benefiting you?** I use Navvia to present in a clrearly way my information about the processes, results and issues in my role **Official Response from Katherine Franco Rey:** > Hi Angelica, thank you for your positive feedback on Navvia! We're glad to hear that you find it to be a great option for creating reports and working with your information. We see that you currently have review-only access to the application, if you are interested in exploring all of Navvia's features, we would be happy to adjust your permissions to enable you to do so. Our team will get in touch with you in the next 24 hours. If you have any further suggestions or questions, please don't hesitate to reach out. ### 14. Needs work innovating the platform for a more friendly GUI, more simple. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Navvia?** It is responsive and fast, ,it has plenty of tools for use. **What do you dislike about Navvia?** Graphic user interface needs work, for a more friendly GUI **What problems is Navvia solving and how is that benefiting you?** Business Procees Models to understand workflow and solve issues faster when viewing charts and diagrams **Official Response from Katherine Franco Rey:** > Hi, we appreciate your feedback on Navvia. We're glad to hear that you find Navvia responsive, fast, and well-equipped with various tools. We acknowledge your feedback regarding the user interface (UI). We are actively working on building a new and improved GUI for the process designer. This will prioritize a more user-friendly and intuitive experience to streamline your workflow further. In the meantime, if you have any specific suggestions for UI improvements, please don't hesitate to share them with us. Stay tuned for exciting updates regarding the new UI for the process designer! Very best. ### 15. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Navvia?** It's a great tool for capturing our workflows and process requirements. Great interface and very user-friendly. **What do you dislike about Navvia?** More of a future wish-list item: I only wish the updates history were more detailed. One-click to view all the changes that are made on a patcular items. Otherwise, it's a great tool. **What problems is Navvia solving and how is that benefiting you?** Navvia wil help us to streamline our requirements gathering for catalogs and workflows. I'm looking forward to haveing it fully implemented as our primary requirements gathering tool for our business processes. **Official Response from Katherine Franco Rey:** > Hi David! Thank you for your feedback on our tool. Your positive comments regarding its ability to capture workflows and process requirements are greatly appreciated. It's great to hear that you find the interface to be easy to use. Regarding your future wish-list item, we understand your desire for an easier method to view a history of when updates are made. We take user feedback seriously, and we will consider your suggestion for future updates to our Audit log feature. Our goal is to continually improve and meet the evolving needs of our users. I hope you have a wonderful day. ### 16. A Powerful and Intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar J. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Navvia?** What I found most helpful as it structures my thinking and ensures I don't miss any step in the process of designing workflows. It covers all aspects that a good process document needs and guides on best practices. I have used to build new processes, uplift available processes, and detail out basic processes with clients. **What do you dislike about Navvia?** Being a cloud-based tool, I have lost some changes due to connectivity issues. Visio documents written by consultants or clients without using standard BPMN templates take much time to fix. Document template sharing across deployed teams needs work; While the output document can be used for Process control, it would be good to have the technical design documents in formats that can be presented easily to clients and shared with development teams. For example, a client of ours is using UI Path and another Service Now, there should be an easier way to link the process flows to upstream systems. **What problems is Navvia solving and how is that benefiting you?** It solves the problem of creating structured processes and policy documents of business workflows. For my clients, it benefits them with version control and monitoring their maturity to target states. **Official Response from Katherine Franco Rey:** > Thanks for your feedback, Kumar! We would love to set up a time with you to discuss your suggestions and perhaps provide some workarounds. We'll have one of our team members reach out. Have a great rest of your day! ### 17. Great tool come with pre templates **Rating:** 4.0/5.0 stars **Reviewed by:** R B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Navvia?** It's knowalge about itsm process and pre populated process templates **What do you dislike about Navvia?** I don't see anything to dislike about it **What problems is Navvia solving and how is that benefiting you?** It service management, hardware assset management **Official Response from Katherine Franco Rey:** > Thank you for your positive review of Navvia! We appreciate your feedback. We are glad to hear that you find our tool to be a great asset, especially with its knowledge of IT Service Management (ITSM) processes and pre-populated process templates. We strive to provide a comprehensive understanding of ITSM and offer templates that save time and effort in process design and implementation. Have a great day! ### 18. Product review of Navvia Document management application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Navvia?** Central place for storage of documents and management. **What do you dislike about Navvia?** Process flow is too cryptic and quite difficult to use and understand. **What problems is Navvia solving and how is that benefiting you?** Central repository for documents. **Official Response from Katherine Franco Rey:** > We really appreciate your feedback. Using the Navvia designer is a different way of working, one that will provide productivity benefits over time. We'd love to help you make the most out of it and can provide some free advice and guidance on how to do this. Send a note to navvia.com/contact and we can set up a session. ### 19. Great System for Process Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher A. | Sr Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Navvia?** I like the simple way to create workflows and add details about each step in the workflow. The exported document is also exactly the way that I would like it laid out. **What do you dislike about Navvia?** I don't think that it is user-friendly. I find that I had to consistently review the instructions and/or reach out to someone via chat to understand how to accomplish what I needed. **What problems is Navvia solving and how is that benefiting you?** There is no need to create a process document template as when you export the document the layout is perfect. It helps to make sure that processes have the same look and feel. **Official Response from Katherine Franco Rey:** > Thank you for your feedback, Christopher! We appreciate the time you have taken to provide us with your thoughts. We understand that the user-friendliness of Navvia can be improved, and I'll let you in on a little secret. Our team is working on a redesign including awesome new UI capabilities as well as several other updates requested by our customers. This exciting new enhancement is scheduled to roll out later this year. Stay tuned to our status messages and emails for more information. Have a great day! ### 20. friendly and powerful tool for process development **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Business Intelligence Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Navvia?** It is cost effective and a good designer tool **What do you dislike about Navvia?** connectivity issues at times. document sharing can be implemented better **What problems is Navvia solving and how is that benefiting you?** helps to build the necessary structures and recommended techniques needed to improve the strategy set forth, the process management and helps with automation **Official Response from Katherine Franco Rey:** > Hi David, our team appreciates your kind words, and we invite you to share any feedback on the document-sharing feature. Our support team will reach out to you for any recommendations you may have. Enjoy the day ahead! ### 21. The swiss army knife of process management platforms. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Navvia?** Among my favorite feature, is the fact that all the process details are stored on the same platform as the process flows and the fact that RACIs are created as you go. **What do you dislike about Navvia?** I have honestly not encountered anything worth noting here. **What problems is Navvia solving and how is that benefiting you?** Lack of transparency into who does what and where. Is there a process I should follow? Or do I have to know someone to get things done. **Official Response from Katherine Franco Rey:** > Thank you for taking the time to review Navvia, Jack! We are pleased to hear that you find our platform to be the "Swiss army knife of process management platforms". Navvia is designed to provide clear and transparent visibility into who is responsible for what and to provide a centralized platform for process management and flow. This helps to ensure that everyone involved in a process has a clear understanding of their role and the steps required to complete the process. We hope you continue to find Navvia helpful in managing your processes efficiently and effectively! ### 22. Navvia has connected everyone together **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Navvia?** I enjoy the connection Navvia brings to my coworkers and their process journey. It is so nice to hear my co-worker say hey, I just placed a process in Navvia can you go in and look at it? It is so convenient that it allows collaboration no matter where we are. **What do you dislike about Navvia?** The only downside would be your internet connection. This is not a problem related to Navvia, but it definitely works better if you have a higher-performing wi-fi connection. **What problems is Navvia solving and how is that benefiting you?** Navvia is helping our organization centralize our processes so we can work on these collaboratively. This is also helping us with our Quality journey, so we can confidently say our processes are documented and easy to find here. **Official Response from Katherine Franco Rey:** > Thank you for your review! We are so glad to hear that Navvia has been a helpful tool for you and your co-workers. We believe that the ability to collaborate no matter where you are is a major benefit of Navvia, and we are pleased that you have been able to take advantage of it. We look forward to hearing more feedback from you in the future. Have a wonderful day! ### 23. Navvia makes process development much quicker and easier **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Navvia?** Navvia is easy to use, is very powerful at generating reports, and stores many aspects of a process including inputs, outputs, procedures and RASCI information. **What do you dislike about Navvia?** Not much. All interaction with the tool and the company personnel have been very positive. **What problems is Navvia solving and how is that benefiting you?** Maturing and documenting all processes for technology in one location that will be accessible to all stakeholders. **Official Response from Katherine Franco Rey:** > Hi Anthony! We appreciate you taking the time to share your experience with Navvia. Thank you for letting us know that you have enjoyed working with our tool and staff. Our goal is to provide our customers with the best experience possible. If there is anything we can do to help you further, please let us know. ### 24. always a great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle D. | Contract Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Navvia?** Great software option that keeps me organized and streamlines my work. **What do you dislike about Navvia?** No complaints at all. I am very happy with Navvia overall. **What problems is Navvia solving and how is that benefiting you?** Staying organized and on top of things. **Official Response from Katherine Franco Rey:** > Hi Danielle! Thank you for sharing your thoughts! Wishing you a wonderful rest of your day! ### 25. Process Design **Rating:** 4.0/5.0 stars **Reviewed by:** Ken M. | Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Navvia?** A Process Designer has been helpful in our team creating visual and logical representations of our internal processes. This allows us to see where we can improve. The tool itself has to be impressive and easy to learn. **What do you dislike about Navvia?** Have not found much I don't like about process design so far. It is an important tool for improving how we do things by visualizing them. **What problems is Navvia solving and how is that benefiting you?** The biggest area of improvement we have to tackle is visualizing our processes so we could simply understand them better before even thinking about improving them. The integration between processes is vital to our efforts, to improve them we need to better see them. **Official Response from Katherine Franco Rey:** > Thank you for taking the time to write such an excellent review, Ken! Our team is happy to hear you use Navvia to design and visualize processes and determine where improvements can be made. Have a wonderful day! ### 26. Navvia has streamlined the time it takes to do process mapping/documentation by over 50% for J&J! **Rating:** 5.0/5.0 stars **Reviewed by:** Angel R. | Director, Engineering Process & Project Management | Master Black Belt, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Navvia?** Navvia can standardize the way we do process documentation from high level process maps, sub level process maps, procedures and work instructions. Navvia can enable standardization of templates for our process documentation **What do you dislike about Navvia?** The learning curve is higher than expected. Also would be great for it to import process maps & RASCI from Powerpoint. **What problems is Navvia solving and how is that benefiting you?** Streamlined the time it takes to do process mapping/documentation and establishing a strong governance/controls. **Official Response from Katherine Franco Rey:** > Thank you for your excellent review, Angel! Thanks for letting us know how Navvia helped you establish a robust governance/control system. I will forward your tip on importing process maps and RASCI charts from PowerPoint to the team. As we're always looking for ways to improve, feel free to share your ideas by hitting help in Navvia and clicking "submit an idea". Have a great day! ### 27. Exceptional Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | Senior Business Analyst in Cyber Defense Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Navvia?** I like the multidimensional design of the tool. I like that it enables the ability to build a process and incorporate some key components (i.e., roles, inputs, outputs, etc.) that can be assigned to each task in the design and displayed in the final document produced. I'm sure I'm not doing this explanation justice but suffice it to say that tool accounts for some integral aspects of process design. **What do you dislike about Navvia?** A few features are missing from the tool that takes away from the user experience. The absence of links to a subprocess and an Off-page reference are two pain points. Another aggravating thing is the fact that the workflow you're currently working on will revert back to the small size every time you leave that window while still in the process. **What problems is Navvia solving and how is that benefiting you?** We're solving the problem of having multiple resources work on each component of a project that now be produced and managed in a single location/tool. This solution affords us a reduction in the overall time spent to produce the related artifacts. **Official Response from Katherine Franco Rey:** > Hi Michael! Everyone at Navvia appreciates it when a customer takes the extra time to write such a great review! I’m glad to hear that you’re enjoying your experience with our process designer. Thanks for your feedback on the subprocess and off-page live links. Our team agrees on the importance of the On and Off-page feature and has added this requirement to our roadmap. We are reviewing improvements around the subprocess as well. Lastly, the Navvia team is aware of the issue with the changing screen size and we agree this requires some improvement and is also part of our roadmap. Have a great day! ### 28. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto A. | Associate Director ITSM Products Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Navvia?** Navvia is easy to use, friendly interface, automatic create your documentation more over connect very nice with ServiceNow. **What do you dislike about Navvia?** The story creation in ServiceNow is a service a part with extra cost, nothing that disturb the experience with Navvia. **What problems is Navvia solving and how is that benefiting you?** No strandard way to create process, with Navvia we have a central process repository with everyone can interect with. **Official Response from Katherine Franco Rey:** > Hi Roberto! Thank you for your excellent recommendation! It's great to hear you've had a great experience with our ServiceNow's agile application. You may have also found it useful to use our API to leverage data from your Navvia processes within ServiceNow free of charge. We value your feedback, so thank you again for sharing it with us. Wishing you a wonderful day! ### 29. Navvia Rocks! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Navvia?** Navvia's support staff is the best! Never have we worked with vendor who is so willing to bend over backwards to assist. The co-founder, Karl Bietsch, has been wonderful to work with. We love how Navvia provides us with documentation straight from the ServiceNow instance that we use. It really takes the guess work out of process documentation for core ITSM processes. Navvia is very cost effective and affordable. **What do you dislike about Navvia?** We totally dislike like that all documentation is online. We realize that documentation changes, but it would be much more advantageous and efficient for us to be able to print out a point-in-time PDF, especially as we are trying to learn the tool. Honestly, we find the software somewhat cumbersome to use and most of that is related to the fact that we can't print out what we need. For example, if you go to the ServiceNow website, all of their documentation is sectioned out by topic and can be downloaded and printed in a PDF. **What problems is Navvia solving and how is that benefiting you?** We are trying to use Navvia to standardize our ITSM documentation using ITIL best practices. I say trying because we have not made much progress in the year that we've had the tool. The benefit that we have recognized is that the documentation we're using today is very outdated and needs to be updated. We hope Navvia can eventually help us with that. ### 30. Syllabus was comprehensive. **Rating:** 4.0/5.0 stars **Reviewed by:** Aqdas K. | Computer Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Navvia?** Well-paced course & provided all the details. **What do you dislike about Navvia?** The absence of any hands-on exercises related to the topic. **What problems is Navvia solving and how is that benefiting you?** Navia is bridging the gap between knowledge and the application of knowledge to improve official activities & business. **Official Response from Katherine Franco Rey:** > Hi Aqdas, thank you for your review! Thank you for the tip, I'll pass it along to our instructor. I hope you have a wonderful rest of your day! ### 31. Navvia Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | VP - Network Security and Cyber Security Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Navvia?** The part which I most appreciate is the Learning Centre which provides access to additional free and paid training. I find this training helpful for users at all stages in their ITSM journey. I also appreciate the simplicity of the workflow mapping. I also especially appreciate the workflow Document output which makes it easy to drop the workflow and RACI onto an internal wiki. The Navvia support team was also courteous and helpful in getting Navvia set up and functional for us. **What do you dislike about Navvia?** While the workflow mapping helps move workflows from Navvia into ServiceNow, it requires a lot of time with the people who perform the mapped task to enter in all of the details of the workflow. In fast moving organizations, gathering all of the experts for mapping each process can be a very time consuming actvitity. I think that it would be outstanding if there were an AI / RPA tool that could perform workflow discovery and display discovered workflows to users as a starting point. It is worth noting that I have not found software that does this to date, and I believe this would enable Navvia to stand out in this space. **Recommendations to others considering Navvia:** Meet with the Navvia support team early on; their onboarding is a breeze and very helpful in accelerating your implementation. **What problems is Navvia solving and how is that benefiting you?** We are using Navvia to move and refine workflows as we transition away from an internally built ticketing system over to ServiceNow. Navvia provides a low overhead interface which anyone should be able to adapt quickly to map their workflows. This makes it a snap to provide consultants, contractors, or dedicated staff the matierals necessary to build complete workflows in ServiceNow, enableing a comprehensive transition. ### 32. The best Process development tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Navvia?** Ease of use Can define processes easily and implement them without any hassles **What do you dislike about Navvia?** As processes require more than one person to share inputs, it would be great to have a sharing feature where one person can design a part of the process, and the other person can add on top of it. **Recommendations to others considering Navvia:** Go for it. It is an amazing tool **What problems is Navvia solving and how is that benefiting you?** Defining processes and workflows for our business applications **Official Response from Katherine Franco Rey:** > Hi there - thank you for providing these comments we're glad you appreciate the ease it provides with defining your processes. We also feel that improvements to allowing multiple users to participate in the review and creation of a process is important. We have several enhancements under review to allow for better commenting and feedback during the design phase of a process. Thanks again for the great compliments too! ### 33. Navvia Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** The origination of all process materials centered around a central process canvass is a unique software experience. Everything process-wise is organized and at our fingertips. **What do you dislike about Navvia?** Versioning. Versioning is one thing that has been a challenge, and there isn't a great way to make client-specific adjustments without editing or changing the master while making organization-wide adjustments to the process. **Recommendations to others considering Navvia:** It is a great process tool. **What problems is Navvia solving and how is that benefiting you?** We are documenting detailed process work. With the newest releases upcoming with Navvia, we will have the ability to tie industry-wide best practice processes to technical stories that will allow the mapping of a best practice process to best practice software implementation. This is a unique differentiator in the consulting industry that is possible through Navvia. **Official Response from Katherine Franco Rey:** > Hi there - thanks for this great 5-star review. We're glad that Navvia has been a great tool for your organization to document detailed process work. In terms of versioning capability, Navvia allows users to take advantage of our workflow approval feature that collects approvals and allows a version to be assigned to a process in a published state, then if adjustments to that version are required, the editor has the ability to copy the published version to start a new version with any changes and start the cycle again. We'd love to hear more about this or any other improvement ideas you may have on our Navvia ideas portal: https://navvia.ideas.aha.io/ Have a great day! ### 34. Navvia is a very good and friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Navvia?** Generate process in a few clicks, how easy to use the tool. **What do you dislike about Navvia?** I would recommend have more templates outside ITIL, such as Demand Management, project management as such. **What problems is Navvia solving and how is that benefiting you?** Standardize process modeling in the organizaton. **Official Response from Katherine Franco Rey:** > Hi there, thank you for providing us with feedback. It's great to hear that Navvia's process design is easy to use and that it's helping you achieve your company's business goals. Regarding your recommendation, we are happy to inform you that the Demand Management template is available in our ITIL library. Also, our recently added APQC catalogue of templates does have some generic business-related templates. Please visit the link to learn more. Thank you again for taking the time to share your feedback with us – it’s always appreciated. ### 35. Solid Time Saver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Navvia?** The integrated Process maturity, design and documentation capabilities save so much time in the development of standarized processes. Also Platform Integration with our ITSM Tool. **What do you dislike about Navvia?** Nothing to report as a dislike at this point in our platform implementation. **What problems is Navvia solving and how is that benefiting you?** Centralized Process design, governance aligning to industry best practice frameworks. **Official Response from Katherine Franco Rey:** > Hi there, thanks so much for sharing your experience with us! It's always our goal to make sure our users have a great experience with our product, so we're happy to hear that was the case for you! ### 36. Great ITIL training course **Rating:** 4.0/5.0 stars **Reviewed by:** Imthiyaz H. | IT Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** Fantastic and engaging instructors who were organized and well prepared to teach material. The instructors always gave us a heads up and reminders of how to access the course as well as sufficient time to prepare for the examination. **What do you dislike about Navvia?** The examinations could have been a little more challenging and force us to really scour the materials. There was some material that could have been further explored, I felt the examinations and what was emphasized in course wasn't always balanced. **What problems is Navvia solving and how is that benefiting you?** We were taking ITIL foundations training, increasing professional development and learning the core concepts of ITIL with potential to further explore ITIL. The training has opened my eyes to service management in the IT sector and has allowed to to apply the core principles to my own work. **Official Response from Katherine Franco Rey:** > Hi Imthiyaz, we're glad you enjoyed our ITIL awareness class and wrote such a wonderful review. ### 37. Great tool for Process Owners & scrum masters **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck S. | IT Advisory & Consulting Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Navvia?** The ability to have a standard layout for All ITSM realted Processes **What do you dislike about Navvia?** Learning curve and getting used to the tool **What problems is Navvia solving and how is that benefiting you?** Standardization and documentation. Navvia allows you to indirectly document your processes and track/apply changes to all processes. **Official Response from Katherine Franco Rey:** > Chuck, the Navvia team appreciates the time taken to provide your feedback. I'm pleased you're finding the standard layouts useful for standardizing your processes. I will pass on your comment regarding the learning curve to our business and training team. To note, we also have our Ask the Expert sessions led by our application experts who are available to answer your questions on any aspect of the Navvia application (tips & best practices). Ideal for any trial, new or seasoned Navvia users. ### 38. Program Manager's Perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Rob R. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** Having a complete set of integrated documents is extremely helpful for a Program Manager to assess the status and completeness of a project. **What do you dislike about Navvia?** Navvia has minor glitches. Being able to group items and mimic Windows functionality leads to improved productivity. **Recommendations to others considering Navvia:** As an experienced project manager, Navvia is the most comprehensive and integrated documentation solution for meeting my needs. **What problems is Navvia solving and how is that benefiting you?** We are creating process flows for a new application. A key benefit is having documentation produced by Navvia. **Official Response from Katherine Franco Rey:** > Hi Rob, thanks for providing us with feedback. The group capability is currently greyed out while a known bug is being worked for this issue. Users do have the ability to lasso multiple shapes and drag them together but they can't be permanently grouped. Stay tuned to our status messages and emails for any updates on this. All the best! ### 39. We both use and recommend Navvia **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan G. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** Navvia gives our customers visibility into the process during professional services engagements. **What do you dislike about Navvia?** It is expensive so not affordable for some of the smaller companies. **What problems is Navvia solving and how is that benefiting you?** We provide professional services to customers to implement ITSM software. Navvia allows us to have a template for the process flows. Of course, we customize for each customer based on their needs, but it allows us to have a great starting place with a great deal of the workflow in position, which saves time and money during the implementation. Most importantly, we use the product in our own environment for our internal workflow needs. **Official Response from Katherine Franco Rey:** > Thank you for your feedback, Nathan. Thanks for letting us know how much you enjoy using and customizing our templates available at Navvia, and how you have experienced their direct benefits. Wishing you a wonderful day! ### 40. General **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Navvia?** ServiceNow Integration and the Standard auto-generation of Processes **What do you dislike about Navvia?** Learning curve could be lengthy. could use some UI improvementgs to ease of use. **Recommendations to others considering Navvia:** Great ITIL tool if you are a Process owner. **What problems is Navvia solving and how is that benefiting you?** We are trying to standardize on Process documentation and ease of integration with Jira/Epics, stories and UAT **Official Response from Katherine Franco Rey:** > Hi there - thank you for providing us with feedback. It's great to hear that our ServiceNow integration is working well for you. I'd love to assist you in having a more enjoyable experience. Have you seen our Navvia design tool training, for instance? Multiple dates and times are available. In case you're interested, please head over to our learning center option via the help button on our platform or send us an email at fkassam@navvia.com. Have a great day! ### 41. I love this tool! It's the perfect business process solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Navvia?** I like the fact that the tool is able to produce several related components of the process, including roles, technical specs, etc. **What do you dislike about Navvia?** The one thing that stands our the most for me as a con of the tool, is the limited sized design canvas! I look forward to when that is updated. **What problems is Navvia solving and how is that benefiting you?** I am just beginning to actually put the tool to use. We uploaded nine of our existing BP flows and will add the other components as a next step. I am very encouraged about the time it will save and the efficiencies that we should realize. **Official Response from David Mainville:** > Hi there, I am happy to report that the Large Canvas feature is currently in test and should be rolled out in a few weeks. Thanks for your input! ### 42. Experience with Navvia went smoothly, easy transition from Visio, customizable and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Navvia?** Friendly and familiar interface when working with Navvia's process designer feature. I especially enjoyed the fact that process documents can automatically be created from the process flow designer. There's also a good and helpful reference section for training material for ITIL and CoBit. - Creating Process Flow Diagrams (alike to Visio) - Automatic process documents - Process maturity - Process governance - Survey designs and sharing of surveys in order to build reports / dashboards **What do you dislike about Navvia?** Navvia RACI being a RA(S)CI, but this doesn't really make a huge impact on overall customer experiences. I guess it's more on the lines of what my/my team are used to, but other than that, I enjoyed the features offered at Navvia. **Recommendations to others considering Navvia:** Easy to use. If you're familiar with Visio, Process flow diagramming, then "the rest" is easy. Someone is readily available to help. **What problems is Navvia solving and how is that benefiting you?** The following problems topics are solved using Navvia: Process /Procedure production (with a smart software tool like Navvia, I'm able to efficiently create process documents from flow charts, this saves a lot of time in the long run with templates already provided and the ability to just customize from there) Training / Education (with a smart software tool like Navvia, I'm able to create and design surveys and share it to the necessary people all in one go as opposed to having multiple communication emails sent out and other survey links - having one main hub is a great improvement from current business practices) Dashboards / Reporting (with a smart software tool like Navvia, I'm able to easily create and share visual reports to my team / leadership - this was efficient) **Official Response from Katherine Franco Rey:** > Thank you for taking the time to review! We are happy to hear that we make your job easier :) We will pass along your comment about the RA(S)CI to our team. Stay tuned for more updates! ;) ### 43. Navia was a great tool for ITIL training prep! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Navvia?** Trainer was very knowledge about the material. **What do you dislike about Navvia?** User experience can be improved a bit. nothing missing from this product **What problems is Navvia solving and how is that benefiting you?** Naavia has ITIL training which has helped prep for my ITIL certification. **Official Response from Katherine Franco Rey:** > Hi, thank you for the 5-star rating! We are glad that you enjoyed your experience during the ITIL® 4 awareness training. ### 44. A love of the process design and interactive modeling. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron M. | CEO/Senior Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** I found the earlier versions and the current ones and a positive investment for our teams. **What do you dislike about Navvia?** Nothing that I can see at the moment adding more integration . **What problems is Navvia solving and how is that benefiting you?** ITSM and change management. **Official Response from Katherine Franco Rey:** > Hi Aaron - everyone at Navvia appreciates your feedback! ### 45. Very informative with important details highlighted **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** I feel like it was good balance of interactive but also informative. Kept you engaged throughout the training. **What do you dislike about Navvia?** Sometimes the presentation was rushed and did not offer the opportunity to ask detailed questions. More real world scenerios would also be helpful **What problems is Navvia solving and how is that benefiting you?** Client interation at an internal (with units/stakeholders) level. They provided me the tools to enhance these interactions for better quality work. **Official Response from Katherine Franco Rey:** > Hi there - thanks for your feedback on our ITIL 4 awareness class, we are actively looking at ways to improve it! Have a great day! ### 46. Navvia is very user friendly tool to prepare all kind of process documents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** It is user-friendly, easy to use time-saving **What do you dislike about Navvia?** license cost is on a bit higher side only **Recommendations to others considering Navvia:** Navvia is a process designing tool that help to produce multiple subprocess documents automatically, which saves lots of time and duplication of work, **What problems is Navvia solving and how is that benefiting you?** As a process designer, I use this software to prepare RACI, Roles and responsibilities, DDDs, SOP Documents ### 47. Comprehensive process modeling and documentation tool with many additional benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Director of Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Navvia?** Access to ITIL training, access to prebuilt process models. Navvia Support Team. Using Navvia allows us to quickly create and deploy standard ITIL process models aligned with our tool implementation methodologies. **What do you dislike about Navvia?** Would be nice to have additional reporting on learning center module, i.e. better ability to track who registered / attended / completed what, have been in discussions with Navvia on this and have requested as future enhancement. **What problems is Navvia solving and how is that benefiting you?** Designing a catalog of standard tool aligned ITIL processes, processes can be easily adjusted / adapted to my specific requirements and quickly shared with other users / clients. ### 48. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Navvia?** Access to resources and ITIL accreditation. **What do you dislike about Navvia?** Fee based access is required. Not sure what happens to ITIL accreditation after the account isn't paid for. **What problems is Navvia solving and how is that benefiting you?** Awareness of customer service best practices. ### 49. Business Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Navvia?** The staff is responsive, care and worked quickly to resolution my issue **What do you dislike about Navvia?** I have not yet experienced anything that I do not like **What problems is Navvia solving and how is that benefiting you?** The staff helped me to rearrange an out of order task ids within the flow diagrams. **Official Response from Katherine Franco Rey:** > Hi there - everyone at Navvia appreciates your feedback! Have a wonderful day! ### 50. We are using NAVVIA currently for process design, Practice maturity audits and Surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Navvia?** It is a good process design tool. Easier to design process and produce documentation **What do you dislike about Navvia?** NAVVIA Survey tool uses the CMMI scale (5.0). You be able use for different scales and percentages **What problems is Navvia solving and how is that benefiting you?** We are mostly using NAVVIA for process design and development of practice documentation. By using NAVVIA we are saving time on creating process documentation. **Official Response from Katherine Franco Rey:** > Thanks for letting us know how much you enjoy using our process designer! As we continue to improve our Survey tool, we'd love to get more feedback on it. If you're interested, please reach out here or via email at jwatson@navvia.com to discuss. Have a great day! ## Navvia Discussions - [When will grouping items functionality be available?](https://www.g2.com/discussions/when-will-grouping-items-functionality-be-available) - 1 comment, 1 upvote - [What training and support options are available?](https://www.g2.com/discussions/training-support) - 1 comment, 1 upvote - [Does Navvia have a disaster recovery plan?](https://www.g2.com/discussions/datacenter-and-security-6e124f92-4fdb-4ce5-94f4-9724fef0c8fe) - 1 comment, 1 upvote - [Is my data backed up?](https://www.g2.com/discussions/datacenter-and-security-792c54bb-4797-45a5-b735-10da756a2c8c) - 1 comment, 1 upvote - [Has penetration testing been performed on your application?](https://www.g2.com/discussions/datacenter-and-security-4d754b82-e5fa-4d39-8d3e-e5dff8112649) - 1 comment, 1 upvote - [View Navvia pricing details and edition comparison](https://www.g2.com/products/navvia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A24%3A00+-0500&secure%5Bsession_id%5D=0d995299-e89d-4ebc-8e8e-206cafe021c9&secure%5Btoken%5D=4d4e8d308fd4e04441c7a5bcee00bafc6c708fc50a87835eb0ad7ee61fa8b00f&format=llm_user) ## Navvia Features **Generative AI** - AI Text Generation - AI Text Summarization **Process Management** - Process Overview - Process Analysis - Unstructured Processes - API Connection - Intelligence - Document Approval **Customization** - Document Generation - Process Design - Process Repository **Collaboration** - Permissions for Sharing - Data Unification - Accessibility **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process Development** - Process Routing ## Top Navvia Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews)