Best AI Agents - Page 17

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 4,304

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Leya (+60.0%) - Among all products in this category, Leya recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 321,100+ Authentic Reviews
  • 4,304+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for  AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, Insider One, Notion, Retell AI, Qualified, ClickUp, and Microsoft Copilot.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=insider-one&focus%5B%5D=notion&focus%5B%5D=retell-ai&focus%5B%5D=qualified&focus%5B%5D=clickup&focus%5B%5D=microsoft-copilot-2026-08-27)

Mavenoid

Mavenoid is the #1 AI agent for product support. Purpose-built for complex products and devices, Mavenoid helps brands deliver exceptional customer experiences before and after the sale. It resolves real-world product issues—from setup and configuration to troubleshooting and repair—faster and more accurately than any other AI platform. Mavenoid’s multimodal AI combines guided and generative intelligence to understand customer intent, interpret product documentation, and deliver personalized, step-by-step help across web, chat, and voice. When human expertise is needed, it seamlessly connects customers to your team with full context preserved. Mavenoid comes with everything you need to deliver world-class product support in one place: 1️⃣ Virtual Assistant: Understands intent and provides instant, step-by-step resolutions using guided and generative AI. 2️⃣ Dynamic Help Center: Surfaces the exact information a customer needs for their specific issue, creating a tailored support experience. 3️⃣ Agent Assist: Equips every agent with expert-level product knowledge and context to solve complex cases faster. 4️⃣ Voice Assist: Brings real-time, conversational support to phone channels, automating common calls and triaging those that need a human touch. Powered by Mavenoid’s proprietary AI architecture, the platform is optimized for precision, adaptability, and speed. It works out of the box -- no extensive training required -- so you can see measurable ROI in weeks, not months. Trusted by global brands in consumer electronics, appliances, industrial machinery, and medical devices, Mavenoid is the only AI platform engineered to resolve complex, real-world product issues at scale.

Average Rating: 4.8/5.0

Total Reviews: 27

Who Is the Company Behind Mavenoid?

  • Seller: Mavenoid
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Electronics
  • Company Size: 56% Medium, 30% Small

What Do G2 Reviewers Say About Mavenoid?

AI-generated summary from verified user reviews

Pros
  • Users praise Mavenoid for its effective customer experience solutions, enhancing efficiency and satisfaction through intuitive self-service options.
  • Users commend Mavenoid for its exceptional customer support, featuring responsive teams and efficient implementation processes.
  • Users find Mavenoid to have a user-friendly interface that enables quick and effective self-service solutions.
  • Users value the intelligent AI support of Mavenoid, enhancing customer experiences and operational efficiency.
  • Users commend Mavenoid for its intuitive case management and outstanding support, significantly enhancing operational efficiency.
Cons
  • Users experience a steep learning curve with Mavenoid, requiring time to master its setup and advanced features.
  • Users desire limited customization options for the customer-facing presentation to better align with their brand aesthetics.
  • Users find the search functionality lacking, as it often fails to deliver accurate solutions despite available content.
  • Users report a steep learning curve with Mavenoid, requiring time to master the setup and advanced features.
  • Users find the initial AI setup tedious, requiring unexpected hands-on effort for effective training and deployment.

What Are Recent G2 Reviews of Mavenoid?

What Are G2 Users Discussing About Mavenoid?

Octadesk

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Average Rating: 4.6/5.0

Total Reviews: 66

Who Is the Company Behind Octadesk?

  • Seller: Octadesk
  • Year Founded: 2008
  • HQ Location: Sao Paulo, SP
  • Twitter: @octadesk
    85 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Small, 35% Medium

What Do G2 Reviewers Say About Octadesk?

AI-generated summary from verified user reviews

Pros
  • Users find Octadesk easy to use, appreciating its intuitive design and efficient service centralization.
  • Users praise the intuitive design of Octadesk, noting its intelligent features enhance customer interaction and save time.
  • Users love the AI efficiency of Octadesk, enhancing customer interactions and significantly saving time on management.
  • Users appreciate the intuitive automation in Octadesk, which enhances customer interactions and saves valuable time.
  • Users appreciate the intelligent automation features of Octadesk, enhancing customer interactions and saving valuable time.
Cons
  • Users find Octadesk's limited chatbot setup challenging, particularly when configuring flows for multiple connected numbers.
  • Users find Octadesk's limited chatbot features restrictive, especially when setting up flows for multiple numbers.
  • Users find the chatbot setup limited, especially when creating flows for each connected number.
  • Users find the chatbot setup limitations of Octadesk frustrating, particularly when creating flows for multiple numbers.
  • Users find the limited customization of Octadesk's chatbot setup frustrating, especially with multiple connected numbers.

What Are Recent G2 Reviews of Octadesk?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    342 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

Rayven

What is Rayven? Rayven is an operational software platform that delivers an AI data fabric - connecting every system, data source, and data stream across a business into a single managed environment, then letting teams build custom apps, AI agents, workflow automations, dashboards, and MCP servers for direct AI model connectivity on top. It is the platform for organisations that need to act on operational data in real-time, deploy AI that actually works in production + build software that fits the way their business operates - without replacing existing systems or waiting 18 months for results. The Problem Rayven Solves Most organisations already have the systems and data they need. The challenge is fragmentation. ERP systems, SCADA platforms, IoT devices, databases, cloud tools, and files all generate valuable data - but it sits in silos, impossible to act on in real-time. The result: manual reporting, disconnected workflows, and AI projects that fail before reaching production. Industry research shows 95% of AI projects never ship - most because the underlying data layer is not clean, connected, or ready. Rayven builds that foundation first, then activates it. The Rayven Platform Rayven operates across five unified layers, delivered as a single managed environment: - Integration: More than 600 pre-built connectors pull data from IT, OT, IoT, files, APIs, databases, and data streams - bidirectionally, in real-time. Connects industrial protocols (OPC UA, Modbus, MQTT, BACnet) alongside cloud platforms, business systems, and proprietary tools. - Data: All connected data lands in a single managed platform - structured, governed + AI-ready. Real-time processing, ETL pipelines, data lakes, and AI model training handled in one place. - Execution: Automation rules, predictive models + agentic AI run directly on live operational data. Rules-based logic, machine learning, and goal-seeking autonomous agents all operate in one execution environment. - Presentation: Custom apps, dashboards, portals, conversational interfaces, and mobile applications deployed from the same platform - built for specific workflows, not generic reporting. - Security, Governance + Hosting: Role-based access control, data lineage, audit trails, AES-256 encryption, data residency controls, and enterprise-grade infrastructure - included as standard. AI Capabilities Rayven includes ten native AI capabilities built directly into the platform: 1. Custom AI agents (goal-seeking, action-taking) 2. Predictive analytics and machine learning 3. Conversational analytics 4. Real-time and continuous model training 5. AI-led workflow automation 6. Multimodal processing (documents, video, images, audio) 7. Anomaly and risk detection 8. Forecasting and optimisation 9. Vision and edge AI inference 10. Generative operational summaries MCP server support enables direct connectivity for AI models including Claude, GPT, and others. What Gets Built Rayven customers build and deploy: - Custom operational apps and field applications. - AI agents that monitor conditions, detect anomalies + take corrective action autonomously. - Predictive maintenance and performance models running on live plant data. - Real-time dashboards and executive reporting tools. - Workflow automations spanning IT and OT systems. - Customer and partner portals. - Data pipelines and integration layers. - White-label software products delivered under partner brands. Key Differentiators vs. Point solutions (Zapier, MuleSoft, Power BI, DataRobot): point solutions do one thing well but force teams to stitch together five separate tools to cover integration, data, AI, presentation, and governance. Rayven replaces the stack. vs. Traditional enterprise platforms (SAP, Oracle, Palantir): enterprise platforms take 12-18 months and seven figures to implement. Rayven deploys in two to 12 weeks at fixed scope and fixed price. vs. Low-code app builders (Mendix, OutSystems): app builders handle the presentation layer but do not solve the underlying data and integration problem. Rayven covers the full stack. Technology Compatibility Rayven is fully technology-agnostic and works alongside existing systems: - Cloud platforms: Microsoft Azure, Google Cloud + AWS - Business systems: SAP, Salesforce, Oracle, and Microsoft 365 - OT platforms: Siemens, Rockwell, Schneider Electric, and Ignition - Industrial protocols: OPC UA, Modbus, MQTT, BACnet, and EtherNet/IP - IoT devices: any device with a data output - Custom and proprietary systems via API, webhook, or direct connector Nothing needs to be replaced. Every existing investment is preserved. Who Uses Rayven Rayven serves businesses from growth-stage to large enterprise across 24+ industries globally - manufacturing, mining, construction, infrastructure, logistics, utilities, financial services, healthcare, agriculture, government, and more. Customers across Australia, Europe, North America, South America, and Africa. Named customers include Anglo American, Fulton Hogan, Glencore, Vodafone, NSW Ports, CSIRO, Collective Intelligence, Ramjack, and AngloGold Ashanti. Delivery Options - DIY: Full platform access. Internal teams build and deploy independently. - Done-For-You: Australia-based delivery team. Fixed scope, fixed price, two to 12 weeks from brief to go-live. - Hybrid: Guided delivery first, with the customer's team taking increasing ownership over time. By the Numbers - More than 600 pre-built connectors. - Ten native AI capabilities. - More than 240 deployments live globally. - Rated 5/5 across more than 140 independent reviews. - Deploys 66% faster than traditional development. - Two to 12 weeks to first working solution. - Rayven exists to close the gap: 95% of AI projects never reach production (industry average).

Average Rating: 4.9/5.0

Total Reviews: 29

Who Is the Company Behind Rayven?

  • Seller: Rayven
  • Year Founded: 2016
  • HQ Location: Sydney, AU
  • Twitter: @RayvenIOT
    56 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 69% Medium, 52% Small

What Do G2 Reviewers Say About Rayven?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Rayven, allowing seamless integration and workflow creation without coding skills.
  • Users value Rayven for its real-time data integration and seamless unification of various tools into one efficient system.
  • Users value Rayven's automation capabilities, enabling seamless integration and real-time data unification for improved performance tracking.
  • Users value the customization capabilities of Rayven, enabling tailored solutions to meet specific healthcare needs seamlessly.
  • Users value the robust data management of Rayven, enabling real-time processing and efficient automation across diverse systems.
Cons
  • Users report a steep initial learning curve due to complex setups and the need for technical knowledge.
  • Users find the difficult learning curve challenging due to overwhelming initial setup and complex feature configurations.
  • Users find the learning difficulty challenging due to the overwhelming initial setup and complex configuration processes.
  • Users find the complex setup of Rayven challenging, necessitating extensive planning for effective use and integration.
  • Users find the setup complexity challenging, often needing extra support for advanced integrations and configurations.

What Are Recent G2 Reviews of Rayven?

ReachIQ

ReachIQ is an Ai powered pipeline generation platform and outsourced SDR service for B2B companies. We pair outreach intelligence software with a dedicated team of sales development representatives who run outbound campaigns on your behalf, combining platform visibility with hands-on execution. The process starts with ICP matching. We build targeted prospect lists based on your exact ideal customer profile: company size, industry, technology stack, buyer role, and purchase signals. Our platform writes unique & hyper-personalized email sequences for each prospect segment, not shared templates, not bulk sends. Every message is written to reflect the buyer's specific context. Qualified meetings get booked directly to your calendar. We handle all pre-meeting activity: prospecting, copywriting, sequencing, follow-up, and response management. Your team shows up to sales conversations with the right people, already matched to your ICP. ReachIQ is built for B2B companies that want to scale outbound lead generation without building an in-house SDR function. The platform surfaces campaign performance, prospect targeting logic, and outreach activity in one place, so you know what is working at any point in time. Services offered: outbound lead generation, appointment setting, ICP-matched outreach, hyper-personalized email outreach, outsourced SDR services, sales pipeline development.

Average Rating: 5.0/5.0

Total Reviews: 8

Who Is the Company Behind ReachIQ?

Who Uses This Product?

  • Company Size: 63% Medium, 25% Large

What Are Recent G2 Reviews of ReachIQ?

Sagepilot AI

Sagepilot AI is an end-to-end customer experience automation platform for customer service, sales, customer success, marketing, and operations teams. It enables organizations to deploy AI agents that manage customer conversations, complete approved workflows, and work alongside human teams across the full customer lifecycle. The platform brings together customer conversations, company knowledge, customer records, support tickets, marketing activity, and connected business systems in one workspace. This gives AI agents and employees access to the same context from the first inquiry through purchase, onboarding, support, delivery, retention, and repeat business. Sagepilot supports customer interactions across web chat, email, voice, SMS, WhatsApp, Instagram, and other social and messaging channels. AI agents can understand customer requests, retrieve relevant information, apply company policies, respond using approved knowledge, and escalate complex or sensitive cases to human teams with the complete conversation history. Customer service teams can use Sagepilot for product and service questions, account inquiries, order tracking, delivery updates, returns, exchanges, warranties, subscriptions, billing questions, ticket classification, and service-request routing. Sales and customer success teams can use it to qualify leads, answer pre-sales questions, recommend products or services, schedule appointments or demos, support onboarding, identify renewal opportunities, and transfer high-intent conversations to the appropriate employee. Marketing and retention teams can create customer segments and personalized workflows using conversation history, purchase activity, engagement data, and business events. Use cases include abandoned-cart recovery, post-purchase communication, renewal reminders, restock notifications, re-engagement, and win-back campaigns. Operations teams can monitor events such as delayed deliveries, failed payments, unresolved tickets, refund requests, and service issues. Based on configured permissions, AI agents can retrieve records, update tickets, trigger workflows, notify internal teams, and route exceptions for review. Sagepilot integrates with CRM systems, helpdesks, ecommerce platforms, payment providers, logistics tools, marketing platforms, ERP software, internal databases, and APIs. The platform also includes an omnichannel inbox, helpdesk automation, knowledge management, customer profiles, analytics, journey tools, approval controls, audit trails, escalation rules, and human handoff capabilities. Organizations use Sagepilot to automate repetitive customer-facing work, improve response times, maintain consistent service across channels, and coordinate customer support and operational workflows without relying on multiple disconnected tools.

Average Rating: 4.8/5.0

Total Reviews: 8

Who Is the Company Behind Sagepilot AI?

Who Uses This Product?

  • Company Size: 63% Small, 38% Medium

What Are Recent G2 Reviews of Sagepilot AI?

Vozy

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

Average Rating: 4.6/5.0

Total Reviews: 17

Who Is the Company Behind Vozy?

  • Seller: Vozy
  • Year Founded: 2015
  • HQ Location: Miami, Florida
  • Twitter: @VozyEspanol
    154 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of Vozy?

What Are G2 Users Discussing About Vozy?

Zendesk for Employee Service

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

Average Rating: 4.5/5.0

Total Reviews: 109

Who Is the Company Behind Zendesk for Employee Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,302 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 24% Small

What Do G2 Reviewers Say About Zendesk for Employee Service?

AI-generated summary from verified user reviews

Pros
  • Users find Zendesk for Employee Service to be super easy to use, significantly improving efficiency in obtaining quick answers.
  • Users appreciate the intuitive navigation and efficient automation features of Zendesk, significantly enhancing productivity and customer service.
  • Users value the quick access to company knowledge with Unleash, enhancing efficiency and team synchronization.
  • Users appreciate the time-saving features of Zendesk, enhancing efficiency in addressing customer needs and support tasks.
  • Users value the time-saving capabilities of Zendesk for Employee Service, significantly enhancing team efficiency and productivity.
Cons
  • Users encounter integration issues with Zendesk for Employee Service, affecting access to desired internal tools and apps.
  • Users experience slow loading times for complex information retrieval, impacting the overall efficiency of the platform.
  • Users find the AI limitations of Zendesk frustrating, with subpar code generation and transparency issues regarding algorithms.
  • Users experience occasional performance issues with slow retrieval times, impacting the efficiency of the Zendesk platform.
  • Users experience slow performance with Zendesk for Employee Service, particularly in retrieving information and loading assignments.

What Are Recent G2 Reviews of Zendesk for Employee Service?

What Are G2 Users Discussing About Zendesk for Employee Service?

Zoom Virtual Agent

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

Average Rating: 4.5/5.0

Total Reviews: 213

Who Is the Company Behind Zoom Virtual Agent?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13,494 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 73% Medium, 23% Small

What Do G2 Reviewers Say About Zoom Virtual Agent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless connectivity of Zoom Virtual Agent for efficient customer support and easy customization.
  • Users find Zoom Virtual Agent's ease of use remarkable, allowing seamless setup and integration for efficient customer support.
  • Users value the seamless integration of Zoom Virtual Agent within the Zoom ecosystem, enhancing overall efficiency and customer support.
  • Users appreciate the automation capabilities of Zoom Virtual Agent, enabling instant responses and enhancing the customer experience.
  • Users appreciate the helpful automation of Zoom Virtual Agent, enhancing customer experience and reducing response times efficiently.
Cons
  • Users note the limitations of AI in Zoom Virtual Agent, particularly with complex queries and scripted responses.
  • Users report that AI inaccuracies limit the Zoom Virtual Agent's effectiveness, particularly with complex or nuanced queries.
  • Users experience inaccuracy with Zoom Virtual Agent, as it struggles with complex queries and often provides unhelpful responses.
  • Users find a challenging learning curve with Zoom Virtual Agent due to complex queries and setup requirements.
  • Users find Zoom Virtual Agent not intuitive, struggling with complex queries and requiring significant setup and tuning efforts.

What Are Recent G2 Reviews of Zoom Virtual Agent?

What Are G2 Users Discussing About Zoom Virtual Agent?

8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

Average Rating: 4.1/5.0

Total Reviews: 247

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,811 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 54% Medium, 37% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 8x8 Contact Center, highlighting its user-friendly features and accessible support.
  • Users value the knowledgeable and friendly support at 8x8 Contact Center, enhancing their overall experience and problem-solving.
  • Users value the knowledgeable and friendly customer support at 8x8 Contact Center, enhancing the overall experience.
  • Users praise the user-friendly interface of 8x8, facilitating seamless communication and support for their teams.
  • Users value the efficiency of 8x8 Contact Center, enabling seamless communication and effective client service for teams.
Cons
  • Users express frustration over missing features like custom report grouping and automated scheduling visibility in 8x8 Contact Center.
  • Users experience poor customer support, highlighted by long wait times and unhelpful assistance during crucial moments.
  • Users express frustration with call transfer limitations within the 8x8 Contact Center, complicating communication efficiency.
  • Users find the complexity of 8x8 Contact Center overwhelming, especially with administration and licensing challenges complicating usage.
  • Users face integration issues with 8x8 Contact Center, complicating workflows and requiring multiple platforms for data management.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

Amelia

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

Average Rating: 4.4/5.0

Total Reviews: 8

Who Is the Company Behind Amelia?

  • Seller: SoundHound
  • Year Founded: 2005
  • HQ Location: Santa Clara, California, United States
  • Twitter: @SoundHound
    14,901 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    600 employees on LinkedIn®
  • Ownership: NASDAQ: SOUN

Who Uses This Product?

  • Company Size: 75% Medium, 25% Large

What Do G2 Reviewers Say About Amelia?

AI-generated summary from verified user reviews

Pros
  • Users admire Amelia for its multilingual capabilities and seamless integration, enhancing customer interactions and satisfaction.
  • Users value the insightful analytics offered by Amelia, enhancing interactions with real-time conversation logs and data insights.
  • Users appreciate the reliable and smooth call management interface of Amelia, enhancing team communication and efficiency.
  • Users praise Amelia for its innovative natural language understanding, enabling seamless and human-like interactions across various platforms.
  • Users love the integration support of Amelia, seamlessly connecting with platforms like Salesforce and Microsoft Teams.
Cons
  • Users find that the analytics dashboard lacks customization and deeper insights, impacting their user experience.
  • Users find the difficult setup of Amelia time-consuming, especially for domain-specific tasks, impacting initial experience.
  • Users report frequent glitches and difficulties in conversation design, along with limited AI and poor NLP capabilities.
  • Users note the limited AI capabilities of Amelia, citing frequent glitches and subpar conversation design ease.
  • Users find the limited customization of Amelia's analytics dashboard hinders deeper insights and tailored reports.

What Are Recent G2 Reviews of Amelia?

What Are G2 Users Discussing About Amelia?

Athena AI

Athena AI emerges as a powerful and versatile AI-powered chatbot and messaging platform meticulously engineered to empower businesses in automating and enhancing their customer interactions. Operating across a multitude of digital channels - including Facebook, Instagram, WhatsApp, Telegram, and proprietary website widgets - Athena AI offers a centralized solution for managing and scaling customer communication. By leveraging sophisticated artificial intelligence, the platform enables businesses of all sizes to design bespoke conversational experiences, train a virtual assistant on a unique knowledge base, and deploy it to manage lead conversion and support inquiries 24/7. This not only streamlines operations but also fosters a consistent and engaging brand voice across all points of customer contact

Average Rating: 5.0/5.0

Total Reviews: 7

Who Is the Company Behind Athena AI?

  • Seller: Athena AI
  • Year Founded: 2023
  • HQ Location: London, GB
  • Twitter: @athenachatai
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 43% Medium

What Are Recent G2 Reviews of Athena AI?

DeepConverse

DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts.

Average Rating: 4.9/5.0

Total Reviews: 13

Who Is the Company Behind DeepConverse?

  • Seller: DeepConverse
  • Year Founded: 2017
  • HQ Location: United States
  • Twitter: @DeepConverse
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 46% Medium

What Do G2 Reviewers Say About DeepConverse?

AI-generated summary from verified user reviews

Pros
  • Users commend DeepConverse for its excellent automation capabilities, significantly enhancing customer support efficiency and reducing costs.
  • Users highlight the significant cost savings achieved through DeepConverse's effective automation in customer support processes.
  • Users commend the exceptional business support from DeepConverse, enhancing automation and efficiency in customer service processes.
  • Users highlight the strong customer engagement of DeepConverse, enhancing support automation and operational efficiency.
  • Users commend DeepConverse for their exceptional customer support, effectively addressing complex automation and operational demands.

What Are Recent G2 Reviews of DeepConverse?

What Are G2 Users Discussing About DeepConverse?

Fini

Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success.

Average Rating: 4.9/5.0

Total Reviews: 14

Who Is the Company Behind Fini?

  • Seller: Fini
  • Year Founded: 2022
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 57% Medium, 36% Small

What Do G2 Reviewers Say About Fini?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support from Fini, showcasing commitment and responsiveness to their needs.
  • Users find Fini's easy integrations exceptionally valuable, enhancing usability and overall experience right from the start.
  • Users find Fini's team exceptionally helpful, providing quick support and accommodating feedback to enhance the experience.
  • Users praise Fini for its exceptional support and integration, making it feel like a true partnership.
  • Users value the customizability of Fini, enhancing their experience with tailored features and exceptional support.

What Are Recent G2 Reviews of Fini?

Fullpath

Fullpath by Cox Automotive is an AI ecosystem designed to assist dealerships in unifying their first-party data and streamlining customer interactions. By integrating information from fragmented sources such as the Dealer Management System (DMS), Customer Relationship Management (CRM) tools, website traffic, inventory data, OEM data, and more, the platform creates a singular, comprehensive view of each shopper. This unified data layer serves as the foundation for the platform’s AI-driven ecosystem, which is built to replace fragmented manual workflows with automated, data-driven processes. The platform functions by consolidating years of historical data in a secure environment, using identity resolution technology to merge duplicate profiles into a single source of truth. Rather than relying on manual list-pulling or generic outreach, the technology leverages machine learning to identify shopper intent and execute personalized communication across multiple digital channels. To help dealerships scale their operations and maintain consistent customer journeys, Fullpath offers several core capabilities: * Unified Customer Data: Centralizes fragmented data points into 360-degree shopper profiles, providing dealership teams with a clear understanding of a customer’s entire history, from their first ad click to their most recent service appointment. *Omnichannel Marketing Automation: Deploys personalized messaging across email, SMS, search, social, and programmatic display. These campaigns are "always-on" and automatically adjust based on real-time inventory levels and specific shopper behavior. *Agentic CRM Functionality: Utilizes integrated AI agents to handle administrative tasks, qualify leads, and prioritize workflows. This helps assist human teams by surfacing high-priority tasks and managing routine follow-ups. By providing a platform-agnostic infrastructure, the system integrates with existing dealership technology stacks via open APIs. This enables dealers to maintain their preferred software tools while benefiting from advanced data synchronization and AI-powered automation. The platform’s focus on data sovereignty and security is supported by ISO 27001 and ISO 42001 certifications, ensuring that customer information is handled according to international standards for information security and artificial intelligence management. This approach allows dealerships to improve operational efficiency while focusing on building long-term customer loyalty through more relevant, personalized interactions.

Average Rating: 4.9/5.0

Total Reviews: 18

Who Is the Company Behind Fullpath?

  • Seller: Fullpath
  • Company Website:
  • HQ Location: Miami, Florida, United States
  • Twitter: @FullpathCDXP
    2,456 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 67% Medium, 28% Small

What Are Recent G2 Reviews of Fullpath?

What Are G2 Users Discussing About Fullpath?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated