LiveAgent
LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.
Average Rating: 4.5/5.0
Total Reviews: 1,480
Who Is the Company Behind LiveAgent?
- Seller: QualityUnit
- Year Founded: 2004
- HQ Location: Bratislava
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Twitter: @qualityunit
480 Twitter followers -
LinkedIn® Page: www.linkedin.com
61 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO, Owner
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 68% Small, 29% Medium
What Do G2 Reviewers Say About LiveAgent?
AI-generated summary from verified user reviews
Pros
- Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
- Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
- Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
- Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
- Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
- Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
- Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
- Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
- Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
- Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.
What Are Recent G2 Reviews of LiveAgent?
"A highly reliable service, saving you money while delivering superior customer support."
Rating: 5.0/5.0 stars
— Jessica R.
"It supports simplified customer access to assistance services across all channels."
Rating: 5.0/5.0 stars
— Edjelie M.

