Speech Analytics Software Discussions

Currently Talkdesk callback function does not allow a caller to specify to which number to receive a call back at. It sounds like this function was designed mostly around the mobile user use case. The issue with this is a calling party might be blocking caller ID and without a return call phone... Read more

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Read more

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Read more

I am able to generate a report based on our customers' feedback or survey. It will show there how many surveys completed, disposed and total number of surveys sent. Please tell me more about the other features you can do using inContact.

While call centers are normally redistricted for only desk phones, we would like to recommend or suggest that there should be a proper application for users using other devices if they are not available at the desk, or on the go for travel. Our manager would be able to help adjust hours or... Read more

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I can't find any direction on canceling the subscription. I am not intending to do, but it would've felt more secure to see that option

Would like to be able to conduct all calls via phone in order to be more remote.

Flash support for everyone is ending very soon.

Las opciones al finalizar una pregunta, se pueden vincular con campos de salesforce Service Cloud? Vincular también los records a los accounts

Please change the way to track the call due to the fact that it's really complicated to see the history of call and try to track who did you speak with. since if you don't have any information about the load ID or a phone number. Also having the option of having a call tracking will improve our... Read more

In this survey it asked with integrate with Talkdesk, but I am not aware of any integrations. What integrations are available with Talkdesk?

I'd like to use it when I'm on the go, however, I need to go to browser first and login. It would be easier if I can use it thru mobile app.

I get reports for phone lines, but it happens at midnight. I would like to receive my reports in the AM. Is there any way to change this?

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I sometimes make custom tags for caller agents, but sometimes if an agent is inactive, I do not know how to delete that custom tag.

Talkdesk takes just 5 minutes to setup. All that is needed is a computer, headset and internet connection. No downloads, hardware, coding or software required!

San Francisco, CA (HQ) Portland, OR Lisbon, Portugal

Talkdesk currently offers numbers from the following countries: United States, Austria, Belgium, Canada Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden and United Kingdom. We are always expanding, so contact us if... Read more

An “agent” is anyone in your company who will contact your customers or prospects using Talkdesk. You can add or remove agents at any time and we will prorate your account depending on when you add the agent.

When you create an account we automatically credit you with $5 (enough for 250 minutes). You can buy a phone number, or use your own, and start making and receiving calls immediately. You can add and remove agents and have unrestricted access to all of the features.

If there was dark mode in the app, it would be even easier for me to use this app. When I work night shifts and when I feel a lot of fatigue, the white color on this application bothers my eyes and I lose concentration. The darker color of this app would help me a lot and I could focus much... Read more

I would lik to set-up a personalized message for voicemail reception.

Is there a way for us to view our running stats on our own without our supervisors help?

I need to decrease the font size. It's too big and the app loads and crashes multiple times during my shift. Are there any fixes to it?

When are you going to roll out text transcription?

With inclusion increasingly being a point raised in large companies, we have some people with disabilities who use InContact. Within the accessibility options I didn't find anything that would help blind people, is there any idea about that?

Just search Talkdesk in Google, you can also download the application o laptop or in mobile phone. And login or signup using your email address. Once done you can certainly go ahead and start calling to other countries in the world.

I would like to save messages for a later date so that I can return and call a customer again, but I do not want to keep the message in my primary box.

Call drops is an issue, need solution for that

I'd love to be able to personalize it based on real-time scenarios. Sometimes having the ability to use your own status helps describe the situation a little more clearly to your team. I think it'd be helpful!

When I receive a call to my direct line, the option to open a case does not appear, and the number cannot be copied either

When they do happen, what can I do to fix it?

Just send me a quick email with the response.

Hi Team , I wanted to know if we can use this device on mobile phones so that when we are not in front of the system we can manage our auxes through a cell phone device as well.

I would like some details about what the future of InContact looks like, along with any new features you may be planning to implement.

With so many calls being scored a week I want my agents to be going into Observe.Ai proactively and looking at all calls scored sooner than later.

Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability.

I ended up building two different categories and merged with using Semantic Building Blocks. If there is no option of combining components, can we have one?

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