Speech Analytics Software Discussions

One of our strongest needs is to connect the Genesys data with our backend environment, mostly running with Google suits. It will be very helpful if we could connect Genesys with data lakes.

I've been to a lot of jobs throughout the year and some tools or apps they've used were a mess. Most of them use a lot of work that is prone to errors and mistakes and ultimately will lead to an internal report. In less than a year of using Observe.ai, I can say that this app stands out. With... Read more

Go to the application commercial center on my iOS or Android cell phone. Find the Skype for Business application. Tap the download button, and afterward sign into the application with my Microsoft 365 qualifications when it's introduced. Award the application authorizations to my contacts,... Read more

Sometimes I receive complaints from customers about waiting for too long in the queue and I was wondering what is the best way to move this information to Microsoft Excel, are you planning in the near future to have a way to move or create spreadsheets from talk desk to Microsoft excel?

No additional info

When I turn on my talkdesk my status is always available, I wish it could be changed and that I can put it on at will, before turning on the talkdesk to put my status offline

Why can't I leave notes on the Talk board, I think it would make it easier for all of us in our work how, so we can keep track of the jobs we do, this app is great, and I think it could work on its own, without any other apps , we have a lot of calls a day so I think notes could help in some... Read more

It bothers me that I can't log in to the status I want to be when I log in to your application. In most cases I do chat on Kustomer and I need to call the client, I need to log in by default, I am online, and then at that moment I get a call that automatically appears and then I need to make... Read more

For simple app there is no questions!

Brian Barnes told me on a zoom meeting that he was going to enable the capability and send me an email on how to access and it, apparently never happened, or at least I never received the email.

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MS teams, Slack have integrated other softwares, plugins into their user interface. When is Skype planning to do the same?

Because right now, the Philippines was still using a digital transaction in almost 3 years.

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Yes! This product is suitable for all call center and call center operations positions.

When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.

When we launch MAX, we get a pop-up window that I want to stick on the window. Either I don't know how to do it, or the feature is unavailable. If the feature is available, please Email.

Is this also an option on NICE? When customers call sometimes, they ask for a specific person.

I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... Read more

If I would want to configure the IVR setup, or need to change the audio file, how do I achieve the same?

When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.

Sometimes when i attempt to take a call over itll say i refused a call.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Read more

I really reccomend Nice CXone services for all the things I have said before and because Nice is really efficient. It's very fast, even if it crashes, is simple. All I need to do is to close the page and reopen it again, what doesn't take more than 2 minutes. It's also magnificent because you... Read more

Hi everyone, We internally use natterbox and hoping to understand why sometimes calls which don't get connected to specific queues don't get updated with Type = Not connected. Please let me know if I can expand further on the issue. Thanks, Niccolo

Sometimes I use it for my very personal like talking with friends. So my question is that is there any specific type of call that is not allowed by Skype?

I find it a bit frustrating when I need to ask my clients their names every time they call, it impacts the rapport

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Read more

For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk?

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... Read more

I have some eye vision issues now with bright colors and white backgrounds. If you guys are planning to have some color presets for the website, let me know.

No momento em que ligamos, aparece: Número desconhecido e Número internacional.

BKJ

To communicate from our desk

I need to do a test by contacting an attendant, how do I do it?

se fico po 30 minutos sem mexer na ferramenta , ela pede pra eu fazer o login novamente.

is nice used all over the world ?

I would like the color to be modified

When i tried to Connect with my Social media Account, the application Redirects to the same page. Can you tell me the what is the cause of this Issue

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Read more

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web