# Why don't adding a history calls option

Please change the way to track the call due to the fact that it's really complicated to see the history of call and try to track who did you speak with. since if you don't have any information about the load ID or a phone number. Also having the option of having a call tracking will improve our skills to deliver better customer service.

##### Post Metadata
- Posted at: over 6 years ago
- Author title: CSR
- Net upvotes: 1


## Comments
### Comment 1

Sure you can find it on 
https://yourcompany.mytalkdesk.com/#monitoring/calls on a browser not on the widget

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: --




## Related Product
[Talkdesk](https://www.g2.com/products/talkdesk/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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