# Talkdesk request callback function needs an improvement

Currently Talkdesk callback function does not allow a caller to specify to which number to receive a call back at. It sounds like this function was designed mostly around the mobile user use case. The issue with this is a calling party might be blocking caller ID and without a return call phone number collection there is no way for Talkdesk to callback the customer.

##### Post Metadata
- Posted at: about 6 years ago
- Author title: Sr. Security Engineer at General Dynamics Information Technology
- Net upvotes: 1


## Comments
### Comment 1

We had the same issue, but in fact there is a way to have the caller punch in their call back number.  This was solved by adding what's called an input IVR into the flow. Take a look at all the available settings because input IVR is a component that can be selected.

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Sr. Director, eCommerce, Tech Services




## Related Product
[Talkdesk](https://www.g2.com/products/talkdesk/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4