# Does NICE also do direct phone lines to each person?

Is this also an option on NICE? When customers call sometimes, they ask for a specific person.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Credit analyst
- Net upvotes: 1


## Comments
### Comment 1

No, it does not. At least as far as my experience goes, when customers call my number back, it goes to a random person. I wish we had this feature, though!

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Engagement Specialist




## Related Product
[NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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