# Can I use Observe.ai for other services? Does Observe.ai offers other services that we can enjoy?

I've been to a lot of jobs throughout the year and some tools or apps they've used were a mess. Most of them use a lot of work that is prone to errors and mistakes and ultimately will lead to an internal report. In less than a year of using Observe.ai, I can say that this app stands out. With the use of live transcription, we can easily evaluate and take notes of our agents and we can also easily input our comments for a specific call.

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Quality Assurance Assistant
- Net upvotes: 1


## Comments
### Comment 1

Thanks for your question, Leo! Observe.AI goes beyond speech-to-text transcription services. The platform enables you to gain insights on your voice and webchat customer conversations, evaluate how well the interactions are being handled, and offers voice insights on sentiment, tone of voice, and even silence. With our evaluations and coaching functionality, you can evaluate interactions at 10x speed and build formal coaching programs that we've seen drives better customer satisfaction.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Customer Marketing Manager




## Related Product
[Observe.AI](https://www.g2.com/products/observe-ai/reviews)

## Related Category
[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

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