# How do I monitor the productivity time,  real time for the agents logged in?

When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Team Lead
- Net upvotes: 1


## Comments
### Comment 1

You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: customer service




## Related Product
[NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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