# When a call drops, what is the easiest and most effective way to find that caller and reach them?

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to resort to going back and looking at all of our call histories and matching the correct time slots up with incoming phone numbers.

##### Post Metadata
- Posted at: about 5 years ago
- Author title: Alert Media & Info Team Lead
- Net upvotes: 1


## Comments
### Comment 1

In my opinion, the easiest way to find out information about the caller so that you can then find him in the customer database is using reverse phone number lookup on https://heylocate.mobi/reverse-phone-lookup/  This can be done absolutely free and quickly. In addition to the name, you can also find out about the social networks of the caller. It will definitely make it easier to contact him.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Team Manager – restoran



### Comment 2

We can find the dropped call's details through their email or phone number.

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Executive - Outbound Team - Welcome Call Manager




## Related Product
[Talkdesk](https://www.g2.com/products/talkdesk/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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