# What other side apps do you use in your company to make the agent experience better?

I would like to hear some really good side apps that are very useful for other organizations which we might consider buying if it is a huge help. I always wondered what other people use to make their life easier.

##### Post Metadata
- Posted at: about 5 years ago
- Author title: Technical Solutions Engineer
- Net upvotes: 1


## Comments
### Comment 1

Sparkly Shredder Pro manages our suspended tickets automatically.
Once configured, we can forget about suspended tickets for months.



##### Comment Metadata
- Posted at: about 5 years ago
- Author title: Requirements Engineer, Project Manager & Technologist
- Net upvotes: 1



## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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