# How did it helped improving your organization customer service or cost cutting etc?

Question is easy: Basically how it has helped your organization on different aspects.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Data Engineering
- Net upvotes: 1


## Comments
### Comment 1

Hello Surinder, thank you for your relevant question! 
Automation has many use cases in driving organizations forward. In customer service specifically, it has proven to increase deflection rate and decrease average agent handling time which results in increased CSAT. Automation also supports in organizing your inquiries and tickets which increases agent happiness. 

I could go on and on :) But, I would highly encourage you to check out blog - you will find a lot of helpful content there! https://www.ultimate.ai/blog/articles/

 

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Marketing Manager




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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