Enterprise Feedback Management Software Discussions

How to set up customized survey.

I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

Looking for more tips to find usable.

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When I'm with a customer I make sure I go above and beyond giving my customers complete satisfaction with their experience with me in my store and it really gives me a sense of pride in my job as well as my efforts and striving to make them leave with a smile. I've raised my standards and... Read more

I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

Just curious to learn more about the mechanics of how this is created

Sometimes I load a question into the survey and then the way that I formatted the answers sometimes messes up and I have to reload it

So, we have launched a new product which is one of its type in the digital fitness industry. Our reach is global and we want to enhance our brand's online reputation. How this will be helpful?

Is there any way to take large amounts of responses that are from text responses and group them?

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

It would be nice to probably do mobile surveys on location. Just a thought.

While I appreciate the Chatbot which allows us to qualify potential clients better it still requires me to do most of the manual work. It would be so helpful to have some of the questions to be automated.

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.

We got a good deal with you, but again, I am worried about businesses unable to take advantage of your skills. The demos should be available without sales pitch and perhaps having new people see reviews like this one, which have candid evaluations.

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I'd like to see some small improvements to the program in the near future. What is SurveyMonkey doing as a brand to move forward the service?

I got feedback my question or answer choices were too long in messenger, but couldn't seem to edit. This would be easier without those restrictions.

I need use

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When I share a survey I want to make sure that the answers that other team members choose are not visible to other survey participants and remain anonymous.

Is there a way to undo an action while building the survey once the "Undo" button has disappeared? This would be very practical when rearranging questions or deleting a question.

I would like to know who has integrated the campaigns to their outlook and how was the reporting compared to using the internal campaign. We purchased the upgrade for 1-year but only needed for 1 month. There is no prorated option therefore it was an expensive solution.

Would love a way to respond to members who take the time to provide feedback.

I need to make a duplicate of a survey to send to a different group of people.

I struggle with the process of building campaigns and unsure of location opt-ins. I am a one-person department, and I need a primary step by step to help me be more efficient. I also would LOVE to know benchmarks.

How do I copy a survey in Survey Monkey