# Which is the best software for multi-channel feedback collection?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m trying to find platforms for companies that need feedback coming in from email, chat, in-app, web, and support touchpoints, so my starting list from<a class="a a--md" elv="true" href="https://www.g2.com/categories/enterprise-feedback-management?utm_source=chatgpt.com"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/enterprise-feedback-management">enterprise feedback management</a> looks like this.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/kapture-cx/reviews">Kapture CX</a> (Rating: 4.5/5): Reviewers call out its unified dashboard for email, chat, social, and calls, which makes it feel built for true multi-channel intake rather than patched-together listening.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/usersnap/reviews">Usersnap</a> (Rating: 4.5/5): Usersnap is a smart pick when product teams want in-app feedback, screenshots, and quick handoff into tools like Jira or Slack.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/uservoice/reviews">UserVoice</a> (Rating: 4.5/5): I’d keep UserVoice in the mix because it centralizes scattered user input and supports different collection methods without making product teams babysit the process.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/nicereply/reviews">Nicereply</a> (Rating: 4.5/5): Nicereply feels especially strong for service-led teams that want feedback captured cleanly and turned into something managers can actually act on.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/sogolytics/reviews">Sogolytics</a> (Rating: 4.6/5): Sogolytics deserves a mention here because its G2 features page specifically points to survey deployment across different channels and devices.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What would you all put at the top if coverage across channels matters more than fancy dashboards?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 2 months ago
- Author title: SEO Content Specialist
- Net upvotes: 1




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