They've gone above and beyond to try and help us, even implementing a feature we requested! The classes we have on Trakstar Learn generate continuing education credit, so we're grateful that the system is robust enough to handle the types of content and reporting we need. Uploading courses is easy and straightforward. Review collected by and hosted on G2.com.
Trakstar Learn is a user interface nightmare: it is so difficult for our users to navigate and troubleshoot, and we have to guide them through even basic functions such as retaking a quiz.
There are bugs, and the error messages are misleading and vague. For example, if a user hasn't completed a course all the way through, and the course glitches, they get a message that says "You have completed this course 100%!" We then have to explain over the phone that no, it is not complete, you'll have to find the part of the course that isn't done.
Since we provide classes for mostly outside learners, archiving users and reinstating them is a gigantic pain. Our users take classes once every three years or so, so they need to be archived regularly, and reinstated on demand. Trakstar Learn really can't handle this well. Review collected by and hosted on G2.com.
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