TestRail Reviews & Product Details

The best thing about TestRail is how easy it is to organize and maintain test cases. The interface is straightforward, and once you get familiar with the structure, creating suites, sections, and runs feels very natural. It also integrates well with Jira, which saves a lot of time when reporting issues during testing.

The dashboards and reports give a quick view of test progress, coverage, and blockers, so it’s helpful during sprints and regression cycles. Overall, it keeps everything structured and reduces a lot of manual tracking. Review collected by and hosted on G2.com.

Some of the pages can feel slow when working with bigger datasets or large test suites. Customizing fields and adapting workflows also takes a bit of trial and error at the beginning. I wouldn’t say it’s difficult to use, but certain settings could be a little more intuitive. Apart from that, most features work well once everything is set up. Review collected by and hosted on G2.com.

What I like best about TestRail is its highly structured and organized approach to managing test cases and test runs. It allows QA teams to easily create, categorize, and track test cases within a clear hierarchy, making large test repositories manageable and transparent. The dashboards and reporting tools provide real-time visibility into testing progress, helping leads and managers identify gaps, monitor coverage, and make data-driven release decisions. Review collected by and hosted on G2.com.

It can feel slow or clunky, especially when you’re working with large test suites, many configurations, or many concurrent users.

The user interface and navigation sometimes receive criticism for being less intuitive or “old-school,” making onboarding or day-to-day tweaks more cumbersome. Review collected by and hosted on G2.com.

What I find most valuable about TestRail is that it provided our QA team with a secure and well-organized environment to manage test plans, test cases, and test runs. I appreciate how straightforward it is to structure and implement test suites, as well as to reuse previously created test cases. The integrations with Jira and CI/CD tools have made our workflow more cohesive and easier to track. Having the ability to monitor test progress and coverage in real time has been incredibly helpful for sprint planning and reporting. In my daily work as a QA Engineer, using TestRail has also saved me a significant amount of time. Review collected by and hosted on G2.com.

What I find less appealing about TestRail is that its reporting features can occasionally feel somewhat limited straight out of the box. While the basic reporting works, creating custom reports isn’t always effortless, and I’ve experienced slow loading times, especially when working with very large projects. Additionally, although the UI is functional, it appears somewhat outdated when compared to more modern tools. I think a refreshed, more responsive interface would really enhance the daily user experience. Review collected by and hosted on G2.com.

The bulk test run feature literally saved my sanity during our last release. Had to execute the same 500 tests across 8 different device configs - TestRail let me clone and assign them in like 10 minutes. Would've been copying Excel sheets all day otherwise.

Also their API doesn't suck? Shocking, I know. Got our pytest results flowing into TestRail with maybe 50 lines of code. Now when tests fail, the whole team sees it instantly instead of me sending sad Slack messages at midnight. The dashboard screenshots in standup shut down so many "what's the test status?" questions. Worth every penny just for that. Review collected by and hosted on G2.com.

The UI looks like it's from 2010 and runs like it too. Loading our test suite (8k cases) is painful. Review collected by and hosted on G2.com.

Centralized Test Management: "I like how TestRail keeps all test cases, test runs, and results organized in one place."

Easy Test Planning & Execution: "It makes planning, executing, and tracking test cases straightforward and efficient."

Customizable: "I appreciate the ability to customize test cases, fields, and workflows to fit our QA process."

Reporting & Analytics: "The built-in reports and dashboards give clear insights into test coverage and progress."

Integration-Friendly: "It integrates well with Jira, which helps link defects and maintain traceability." Review collected by and hosted on G2.com.

It can take some time to get used to all the features and navigation, especially for new users.Occasionally it feels slow when handling large test suites or lots of test runs.While it tracks tests well, automating repetitive tasks could be improved. Review collected by and hosted on G2.com.

TestRail keeps all of our QA test cases and reports in one central places Review collected by and hosted on G2.com.

I wish I could copy or past previous test cases more easily Review collected by and hosted on G2.com.

The most appealing aspect of TestRail for me is its methodical and well-structured approach to test case management. Using sections, sub-sections, and folders, TestRail facilitates the hierarchical organization of test cases, which is particularly useful for large, intricate projects. It doesn't feel like there are hundreds of cases. Reusing test cases across many configurations and runs helps cut down on duplication and save time. Regression testing cycles and parallel testing in various scenarios benefit greatly from it. Review collected by and hosted on G2.com.

What I dislike about TestRail is that it can get slow when handling a lot of test cases, test runs, or users. Particularly when working with lengthy test suites or run histories, page load times become slower. TestRail's collaboration is comparatively static in contrast to more contemporary solutions that facilitate real-time collaboration (such as Google Docs or Notion-style commenting). Although you can post comments, it is devoid of capabilities that would be useful in hectic testing situations, such as the ability to tag team members or engage in real-time discussion. Review collected by and hosted on G2.com.

Simple and easy to learn. Good organization of test suites, test cases & test runs. Native Jira integration. Review collected by and hosted on G2.com.

Support has changed over time. Impossible to talk to someone. You are dealing with web form.

Weak AI features.

No native feature vs test coverage report given it does not have an advanced integrated with Jira that includes analytics or any reporting capabilities (Testrail fields are unusable).

Speed issues - UI is slow. Review collected by and hosted on G2.com.

It makes it easy to organize test cases and track test execution ,i like the clear structure,real time progress tracking,and detailed reporting,which helps keeps work efficient and transparent. Review collected by and hosted on G2.com.

It can be a little slow with big projects and new users need some time to understand how everything works. Review collected by and hosted on G2.com.

What I like best about TestRail is its intuitive interface and structured approach to test case management. It allows you to easily organize test suites, test cases, and test runs in a way that’s clean and scalable. The ability to tag, filter, and reuse test cases saves a lot of time during regression cycles. Review collected by and hosted on G2.com.

While TestRail is a powerful tool, there are a few areas where it could improve.

The user management and permissions system can be a bit rigid — customizing access levels for large teams or different roles isn’t as flexible as we’d like. Also, bulk editing or moving of test cases across projects can be time-consuming, especially in large test suites. Review collected by and hosted on G2.com.