Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑based routing and queue management help ensure customers are connected to the right agent quickly. Its clean, intuitive design shortens onboarding time for new team members, and the customer support team is generally responsive and helpful. Review collected by and hosted on G2.com.
Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support is still restricted, which can be a challenge for multilingual teams. There have also been occasional reliability issues during peak hours, and integration with certain third‑party apps requires more manual work than expected. Review collected by and hosted on G2.com.
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We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is super user friendly and intuitive to use. Every team member that we have introduced to it has found it incredibly easy to navigate and there is minimal training required. The onboarding/implementation process was a breeze. We felt really supported by a knowledgeable, friendly and responsive team and integrating the platform into our processes was so easy.
Aside from this, the Dixa product team are consistently developing new features that are genuinely ALL super helpful, and clearly in relation to some feedback from a platform user. We LOVE Dixa! Review collected by and hosted on G2.com.
It makes us so efficient, we have far more time to fill with other tasks 🤪 Review collected by and hosted on G2.com.
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The software operates reliably and provides a user-friendly interface that is straightforward to navigate. The consolidation of all communication channels into a single platform has notably improved efficiency for customer service representatives. Furthermore, the support provided by Dixa has been exemplary, with prompt and accessible assistance readily available when required. Review collected by and hosted on G2.com.
A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to be adhering to an outdated business model. Similarly, the requirement to pay for a minimum of six agent licenses—regardless of actual usage—lacks flexibility and poses a challenge for businesses like ours that experience significant seasonal fluctuations. Additionally, the pricing structure for telephony services is no longer in line with current market standards. Charging per minute for incoming calls is, in our view, a dated practice that has largely been replaced by predictable, flat-rate pricing models. Review collected by and hosted on G2.com.
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Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, management-friendly, and provides easily digestible data, perfect for those with little time to spend formatting. Their support team is outstanding; they don’t just offer assistance but genuinely care about the success of your team. Review collected by and hosted on G2.com.
I do wish they offered 24/7 technical support—being a bit of a night owl, that would be a game-changer! Review collected by and hosted on G2.com.
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Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely configured priorities. This means that work is no longer carried out bluntly according to lists. In addition, Dixa offers the function of easily incorporating your own system integrations in the form of HTML-based custom cards, which also makes work much easier.
These two functions already save an enormous amount of time.
There is also a good range of AI support, which works particularly well with case summaries and translations and offers great support!
In terms of administration, Dixa's flow builders (email, chatbot, telephony) are perfect. Super easy to use, visually very pleasant and intuitive.
In general, Dixa has a very good interface and makes the daily work of our entire Customer Success team much easier! Review collected by and hosted on G2.com.
There aren't really many points here. In rare cases, for example in the flows, it is only possible to write internal notes via API calls. This could be greatly simplified.
For example, the telephone flow offers the option of requesting an order number from the customer. This must be written to the internal notes via an API call. This is unnecessarily inconvenient in this case. Review collected by and hosted on G2.com.
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The software itself works as its described. Review collected by and hosted on G2.com.
The software itself is fine and does the job but the billing team and support is an absolute NIGHTMARE. I'm typically not the type to write negative reviews - I lead our support team so I understand what it's like to deal with difficult customers. However, other customers absolutely need to be warned and this company needs to be held accountable for their practices.
We were 6 months into our 1 year contract when the billing problems started. Each month they would charge us for users we didn't have and we would spend hours emailing the billing team to get mistakes fixed. They'd let us know that they issued a credit but the following month, the credit would not be applied to our invoice and we would waste hours again walking them through their mistakes. Everyone is constantly out on PTO and it takes weeks to get responses and sometimes you'll just get ghosted. This happened for several months in a row and honestly, we just paid for some of their billing errors since it took so much time and mental effort to get issues corrected.
They also have a policy where you need to let them know a month in advance when adding new users, otherwise you'd get charged a much higher fee for the user. This practice does not work for any type of growing team since its rare that any team makes a hire and has 30+ days before they start.
Finally, 45 days before our contract end date, we emailed them and requested that our contract is terminated and NOT renewed - largely due to their billing practices. The response was that according to the terms, a 3 month notice is required for all cancellations and that we were locked into another 1 YEAR contract! This practice is essentially a SCAM and there is absolutely no legitimate reason that a software company needs 3 months to terminate a contract and forces you into another 1 year contract otherwise with no exceptions.
Stay far far away from this platform and there are plenty of other platforms with equivalent and better functionality and doesn't try to scam their own customers. Review collected by and hosted on G2.com.
Dear customer,
We deeply appreciate the time taken to provide this feedback and diving into it in more detail during our recent call.
First, I want to acknowledge that we 100% accept that we were at fault for this billing error and I do offer my sincere apologies for this. When mistakes do occur, our goal is to resolve them as quickly and smoothly as possible. In this case, the issue was rectified as soon as we became aware of it, with the $700 USD being credited immediately. I’m glad you could confirm that no further invoice discrepancies have been identified.
Thanks for the openness in bringing my attention to another point - the notice period. As discussed, we implemented a 3-month mutual notice period awhile ago. This ensures that our customers feel secure and have peace of mind, knowing that we won’t terminate services or raise prices unexpectedly shortly before renewal, as we've unfortunately seen this from other players in our industry.
Based on our conversation, we are now considering adjusting the notice period for smaller customers, as we appreciate that they may not have the same legal resources or complexities as larger clients. This has been really valuable feedback in this process.
We welcome respectful and constructive communication from all of our customers, so that our team can do their best work. Thank you for your continued collaboration and taking some time with me to go into detail on this.
Christian Lohmann, Co-CEO
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Dixa has delivered us unrivaled support when it comes to building a completely new flow for our different markets. The system introduced us to a new way of building flows in a much more intuitive way, that has paved the way for us to create new functions and features for our channels.
With great onboarding and a support team to back that up, we never found ourselves out of the loop or left out to dry. There has always been great and efficient help just around the corner.
In summary we've been able to streamline our flows in for all channels in a way the not only has made us more efficient towards our customers but also eased the minds of our workforce, with set priorities that let's our team know where they should be working and at what point of the day. Review collected by and hosted on G2.com.
I believe that the automations needs to be looked over in order to make them more useful, as there is a ton of funcitonality from there that currently goes missing due to the restrictive options presented in that flow-builder. Review collected by and hosted on G2.com.
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Its a great tool for handling customer conversations in one place, and has a lot of nice functionality
Our onboarding manager 'Kim' was very friendly Review collected by and hosted on G2.com.
Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues. There was no customer service to help us at this time, because our company's opening time is earlier than Dixa's
System Reliability Issues
By the third day, a system malfunction on Dixa's end left us unable to use the platform for 2-3 hours. This kind of unreliability is a major concern for us.
Development and Integration Difficulties
We were promised a React-Native solution for their chat SDK, but it wasn't as straightforward as expected. We had to write custom code to connect the Android and iOS SDKs to our app. The API documentation was poor, and their documentation is not up to date, resulting in some features not working.
Customer Service Concerns
The customer service has been very disappointing. Responses are slow, and sometimes there's no response at all. Recently, we were told our issue hadn't been addressed because the team was busy with a new feature release. This lack of attention is unacceptable.
Our designated account manager is ignoring our emails, and we have to rely on customer success.
SMS / MMS
We've told Dixa how important the text message channel is to us, now after onboarding and a lot of testing we're told they don't support MMS messages, which is way too late to inform us of critical information.
All in all
I cannot recommend Dixa based on our experience. The onboarding process, system reliability, integration challenges, and poor customer service all show that the service falls short of professional standards. Review collected by and hosted on G2.com.
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1. Sobber, user-friendly interface: not cluttered with colours, emojis, complicated menus. It is straightforward and visually unencumbered
2. Flexibility and empowering users: with filters/ group by it is very easy to see what I need to and share with the team. That is a great option to track what I need to (not predefined views). Flexibility in data export is the other highlight.
3. Features: search by keyword and activity analyses are my favourites. There is a great use in seeing tickets by action day (not restricted only to created/solved). There is a lot of added value for operations teams as well.
4. Tailored integration: that is what make Miuros our choice: it is a product, adapting to our needs (and not us adapting to Miuros capabilities)
5. Personal and responsive support. Nothing can beat this one.
6. Ease of usage: easy to implement, very intuitive workflows. Review collected by and hosted on G2.com.
1. Lack of blind calibration and gauge score: being a standard QA practice, the lack of this option costs a lot of time to recreate it via different workarounds
2. More functionalities/options in Agent space
Overall, features in the roadmap. There is a lot of room to improve them. Review collected by and hosted on G2.com.
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Dixa shows everything on just a single page. That means the settings, the conversations, the dashboard, and analytics are accessible in just one click. Review collected by and hosted on G2.com.
Reports are limited and it needs to have another integration where customers might have a limited access to it unless it will be shared with someone with access to it. Review collected by and hosted on G2.com.
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