It’s easy to connect with colleagues, and it’s just as easy to keep conversations organized by maintaining separate channels. I also really like the seamless huddle connection feature, which makes it simple to connect and share screens.

In the era of AI, Agent force 360 is well place to help get 360 view of customer/prospect.

I really like using Slack for staying in touch with colleagues and sharing files. As a Senior Technical Writer I need to maintain close ties for documentation reviews across engineering, Product oweners and managers, and support teams. We rely heavily on channels and huddles, and are considering exploring integrations with Jira, Aha and DevOps… It's quite useful for setting up spin-off meetings and huddles, like breakout rooms, after our weekly meetings and stand-ups. It really serves as a collaboration hub within the organization, bridging the gap because many of us work remotely or in a hybrid model, not being in the office together all the time. Slack also offers DMs for one-on-one chats or meetings about work, and it's a great platform for collaboration and working with colleagues. I enjoy the AI agent built into Slack from Slackbot; it's got this really funny animation whenever you hover over it, which always makes me laugh. It's quite useful for scheduling meetings, setting up times when I'm free and when my colleagues are free, which helps with planning out meetings and takes a bit of the load off. I appreciate that it automates mundane tasks, saving us time and leaving more room for important work. I also find the different channels you can set up in Slack to be intuitive and quick to use, making it easy to set up a channel for specific things without cluttering the feeds of other stakeholders. It's a private space for our team, great for sharing photos and documents. Overall, the setup was very easy and straightforward, quite intuitive, despite a slightly different naming convention and layout from what we're familiar with in Teams. It wasn't an issue for us at all. Onboarding was relatively straightforward with an intuitive UI broadly similar to Teams - there are some videos online too. The day to day reliability of the platform has been good and it can be used in browser, which I prefer, or a mobile app too.