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Salesforce

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104,357 reviews
  • 34 profiles
  • 174 categories
Average star rating
4.4
#1 in 205 categories
Grid® leader
Serving customers since
1999
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Qualified

1,559 reviews

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

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Agentforce Field Service (formerly Salesforce Field Service)

1,256 reviews

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

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MuleSoft Anypoint Platform

894 reviews

Anypoint Platform™ is a complete platform that lets companies realize business transformation through API-led connectivity. It is is a unified, flexible integration platform that solves the most challenging connectivity problems across SOA, SaaS and APIs.

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Data 360 (formerly Salesforce Data Cloud)

768 reviews

Data 360 unlocks the full value of your data across the enterprise, powering your Customer 360 apps, Agentforce, and amplifying your existing data lake and warehouse investments to activate real-time insights and intelligent action.

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Salesforce B2C Commerce

704 reviews

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

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Salesforce Customer Success

568 reviews

Salesforce Customer Success is a comprehensive suite of services and resources designed to help businesses maximize the value of their Salesforce investments. By offering tailored support, expert guidance, and strategic planning, Salesforce ensures that organizations can effectively implement, adopt, and innovate using their platform. Key Features and Functionality: - Success Plans: Three tiers of support—Standard, Premier, and Signature—provide varying levels of resources, guidance, and technical assistance to meet diverse business needs. - Professional Services: Expert consultants assist with strategic planning, prototyping, implementation, and ongoing innovation to ensure successful deployment and continuous improvement. - Trailhead and Community Support: Access to self-paced learning modules and a vibrant community of users and experts facilitates skill development and knowledge sharing. Primary Value and Solutions Provided: Salesforce Customer Success addresses the challenges businesses face in adopting and optimizing CRM solutions by offering: - Accelerated Adoption: Guidance and resources to quickly onboard teams and integrate Salesforce into existing workflows. - Enhanced Productivity: Tools and support that streamline processes, enabling teams to work more efficiently and effectively. - Continuous Innovation: Strategic insights and best practices that help businesses stay ahead of industry trends and leverage new technologies. By partnering with Salesforce Customer Success, organizations can achieve their most ambitious goals, drive AI-first innovation, and connect with their customers in new and meaningful ways.

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Salesforce Backup & Recover

499 reviews

Own is a data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. It’s their platform. It’s your data. Own it.

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Agentforce Financial Services (formerly Salesforce Financial Services Cloud)

398 reviews

Salesforce Financial Services Cloud provides integrated sales, service and marketing solutions that break down silos and help create a cohesive, personalized customer experience across all departments, and through all channels of communication.

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Salesforce B2B Commerce

369 reviews

Salesforce B2B Cloud is the B2B ecommerce solution that gets you to market faster than on-premise solutions; gives you a connected view of your customer across marketing, commerce, sales, and service; and provides a modern, B2C-like online experience for your B2B customers.

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Star Rating

71072
27067
4739
907
585

Salesforce Reviews

Review Filters
Profile Name
Star Rating
71072
27067
4739
907
585
Sumith K.
SK
Sumith K.
Manifest It || Chase It || Do It || Data Analyst @EY || BE (CSE) VIT ||Ex . WIINGY
09/30/2026
Validated Reviewer
Review source: Thank You page

Versatile Visualization with a Learning Curve

I really like Tableau's flexibility and the drag-and-drop experience which allows creating visually engaging, interactive dashboards. It offers a wide range of visualizations and robust filtering capabilities, making it easy to explore data and efficiently communicate insights. The ability to connect multiple data sources is a huge plus, enabling us to seamlessly bring information together and turn complex datasets into clear, actionable insights. Tableau's interactive filters, calculated fields, and parameters make analysis more flexible, which is very helpful for diving deeper into data exploration. The tool's capacity for building dashboards and visual analytics effectively highlights trends, outliers, and KPIs, making them easier to identify and share with stakeholders.
Sumith K.
SK
Sumith K.
Manifest It || Chase It || Do It || Data Analyst @EY || BE (CSE) VIT ||Ex . WIINGY
09/30/2026
Validated Reviewer
Review source: Organic

AI-Powered Efficiency Boost with Agentforce Service

I really like how Agentforce Service combines case management, workflow automation, and AI-powered assistance all in one platform. It lets agents access relevant customer information quickly and helps automate repetitive tasks. The AI assistance is particularly helpful for resolving issues more efficiently and maintaining a consistent service experience. I also appreciate that centralized customer data is available for better visibility, which improves response times and overall operating efficiency. Integrating Agentforce Service with Salesforce CRM gives us a massive benefit by staying connected to workflows and reducing the need for data transfer between systems.
Verified User
G
Verified User
09/29/2026
Validated Reviewer
Review source: Thank You page

Streamlined CRM with Customizable Features

I like that I've used Salesforce Platform for years, which gives me a level of comfortability. It's customizable per client, allowing for different setups depending on where I work. I find it user-friendly and appreciate the ability to edit fields and integrate with other software. The pipeline and reporting features are valuable, as they keep me organized and proactive in managing opportunities and tasks. Setting it up was very easy because of my prior experience, but overall, it's straightforward to start using.

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM