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Salesforce

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97,144 reviews
  • 33 profiles
  • 172 categories
Average star rating
4.5
#1 in 209 categories
Grid® leader
Serving customers since
1999
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Slack

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Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Turn data into action at scale with human and agent collaboration. AND Scale data-driven insights with complete operational confidence. AND Deploy visual, self-service analytics with unmatched control and flexibility.

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Salesforce Spiff

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Let us save you from hours spent every month in finicky spreadsheets. Improve quality and provide your reps with personalized, real-time commission portals. Along the way we'll work together to boost sales by up to 10%.

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Qualified

1,542 reviews

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

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Agentforce Revenue Management (formerly Salesforce Revenue Cloud)

1,502 reviews

Salesforce CPQ automates quoting, contracting, and the ordering processes. The solution improves sales productivity and helps you close more deals without ever leaving Salesforce. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than legacy CPQ applications.

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Star Rating

67006
24448
4256
875
559

Salesforce Reviews

Review Filters
Profile Name
Star Rating
67006
24448
4256
875
559
Fran T.
FT
Fran T.
08/14/2026
Validated Reviewer
Review source: Organic

A Good Platform Undermined by Poor Account Management

What I like best is the platform itself. If you are willing to learn how to use it properly—or employ someone who already does—it can do almost anything. Its breadth and flexibility are exceptional. Unfortunately, however good the technology is, our experience has been undermined by the people and processes at Salesforce, particularly the Account Executives. Repeated changes of AE, inaccurate advice, poor handovers, provisioning and billing errors, and inadequate post-sale support have caused serious disruption. Salesforce has built an exceptionally capable platform, but its account management has made it unnecessarily difficult to use and trust.
Srikar R.
SR
Srikar R.
08/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

User-Friendly Interface with Great Built-In Tools

User friendly interface and great tools within
Verified User in Computer Software
AC
Verified User in Computer Software
08/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great UI, Easy Setup, and Highly Customizable with Excellent Support

The user interface is great for both admins and users on our website. It was easy to set up and connect to our marketing automation platform and CRM. The customization options are impressive and have been able to accommodate very specific use cases. The support team has also been excellent from the start with quick and thorough responses to questions from our team.

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM