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Salesforce

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104,360 reviews
  • 34 profiles
  • 174 categories
Average star rating
4.4
#1 in 205 categories
Grid® leader
Serving customers since
1999
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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Turn data into action at scale with human and agent collaboration. AND Scale data-driven insights with complete operational confidence. AND Deploy visual, self-service analytics with unmatched control and flexibility.

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Salesforce Agentforce

1,698 reviews

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

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Agentforce Revenue Management (formerly Salesforce Revenue Cloud)

1,686 reviews

Salesforce CPQ automates quoting, contracting, and the ordering processes. The solution improves sales productivity and helps you close more deals without ever leaving Salesforce. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than legacy CPQ applications.

Profile Name

Star Rating

71072
27067
4739
907
585

Salesforce Reviews

Review Filters
Profile Name
Star Rating
71072
27067
4739
907
585
monisha m.
MM
monisha m.
09/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Centralized Customer Insights That Streamline Client Management

It provides a centralized view of customers and their financial relationships, making it easier to manage client interactions, personalize services, and streamline workflows.
Richard C.
RC
Richard C.
Team Lead at Staff Callture Incorporated
09/28/2026
Validated Reviewer
Review source: Organic

Smooth Transition and Enhanced Efficiency

I like how Agentforce makes tasks faster and easier by providing quick and accurate support to agents. The quick responses, easy access to information, and smooth workflow make Agentforce especially helpful. The initial setup was fairly easy and straightforward with minimal adjustment needed for the team, which is a big plus. Transitioning to Agentforce from our previous support tools aimed at improving efficiency and streamlining workflows has been beneficial. The automation of repetitive tasks and the ability to provide faster customer support while giving agents the right information quickly have improved both efficiency and customer experience.
Alexis F.
AF
Alexis F.
Marketing Coordinator at America's Best House Plans
09/28/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Easy Integrations and Organized Channels for Seamless Vendor Collaboration

I love the integrations, the ease of use, how you can incorporate other users that are not just in your company because we have 3rd party vendors so we have designated channels and it's very organized and quick

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM