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Salesforce

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97,014 reviews
  • 33 profiles
  • 172 categories
Average star rating
4.5
#1 in 209 categories
Grid® leader
Serving customers since
1999
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Trailhead

18 reviews

Trailhead for Companies is Salesforce's innovative, gamified online learning platform designed to empower organizations to cultivate a culture of continuous learning and skill development among their employees. By offering interactive, self-paced modules, Trailhead enables businesses to upskill their workforce, drive digital transformation, and enhance overall productivity. Key Features and Functionality: - Customizable Learning Paths: Organizations can create tailored learning experiences by combining existing Trailhead content with company-specific materials, ensuring relevance to their unique business needs. - Interactive Modules and Projects: Employees engage with bite-sized units that include quizzes and hands-on challenges, facilitating practical application of new skills in a risk-free environment. - Gamification and Recognition: The platform incorporates points, badges, and ranks to motivate learners and recognize their achievements, fostering a sense of accomplishment and encouraging ongoing participation. - Comprehensive Skill Profiles: Trailhead profiles showcase employees' earned badges, points, and skills, providing managers with a clear view of their team's competencies and facilitating informed decisions on internal mobility and project assignments. - Progress Tracking and Analytics: Managers can assign learning paths, monitor completion rates, and assess the effectiveness of training programs through built-in tracking tools, ensuring alignment with organizational goals. Primary Value and Solutions Provided: Trailhead for Companies addresses the critical need for continuous employee development in the rapidly evolving digital landscape. By offering a scalable and engaging learning platform, it helps organizations: - Accelerate Digital Transformation: Equip employees with the latest skills and knowledge to effectively implement and utilize new technologies, driving innovation and competitive advantage. - Enhance Employee Engagement and Retention: Foster a learning culture that values personal growth, leading to increased job satisfaction and reduced turnover rates. - Improve Productivity and Efficiency: Empower employees to become self-sufficient in their roles, reducing reliance on support teams and streamlining business processes. - Ensure Consistent Onboarding and Training: Provide new hires and existing staff with standardized, high-quality training materials, ensuring a uniform understanding of company policies, procedures, and tools. By integrating Trailhead into their learning and development strategies, companies can effectively bridge skill gaps, adapt to technological advancements, and build a resilient, future-ready workforce.

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Agentforce Net Zero (formerly Salesforce Net Zero Cloud)

7 reviews

Carbon is just the beginning. With Net Zero Cloud, you can integrate a complete sustainability management solution into your organization. Efficiently manage real-time sustainability data. Integrate data from multiple sources, leverage auto-updated datasets, and ensure data is auditable for investor and regulatory reports. Automate supplier emissions tracking. Collaborate with suppliers to track and take action on full value chain emissions. Forecast and reduce risk. Get intelligent emissions predictions, recommendations for reduction, and progress tracking toward net zero targets.

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Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)

4 reviews

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

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Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)

1 review

Life Sciences Cloud is the end-to-end, intelligent engagement platform for clinical and medical through commercial. This allows pharma, biotech, biopharma, consumer and animal health, and medtech companies to have healthier interactions with their HCPs, partners, and patients through data-driven, compliant, and trusted innovations with Agentforce.

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Bluebirds

0 reviews

Sell to accounts and people at the right time using signals. Create custom account and people signals from trusted data sources in minutes, automating hours of rep research. Signals include: - Customer job changes - Recent hires - Team growth - LinkedIn posts - Job Postings - Tech Stack - And much more All signals are from publicly available data with clear sources (no black boxes). Bluebirds pushes signals, contacts, and accounts directly to your CRM, so reps have insights they need within existing workflows.

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Agentforce IT Service

0 reviews

Stop waiting, start resolving. Unify, simplify, and amplify employee experience with Agentforce IT Service — built on the #1 AI service platform. With humans and AI agents working together, you can instantly resolve issues conversationally, cut service request volumes, and automate incident resolution — everywhere employees work.

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Star Rating

66906
24434
4255
873
552

Salesforce Reviews

Review Filters
Profile Name
Star Rating
66906
24434
4255
873
552
Verified User in Computer Software
UC
Verified User in Computer Software
07/25/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Good Customizable CRM as per your requirements

I like the continued focus on API-first and composable architecture. The platform makes it easier to build headless integrations and connect Salesforce with external systems without relying heavily on custom UI components. In our implementation, the REST APIs for Leads and Contacts, along with OAuth connected apps, have been reliable and performant. The flexibility to filter data, stable authentication, and well-documented APIs have reduced development effort and simplified long-term maintenance.
Carlos B.
CB
Carlos B.
Strategic Account Manager | Customer Success Manager | Startup & Business Consulting | B2B Sales | SaaS & Franchise Expansion
07/24/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Keeps Communications on Track and Connects Me to Key Resources

It helps me keep all communications on track and stay connected to other resources.
Matt R.
MR
Matt R.
07/24/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Exceptional Support Amidst Growing Complexity

I like that Qualified fills multiple use cases for us, like website chatbot, inbound demo scheduling, and having an AI BDR for automated follow-up. What I appreciate most is the level of support we've received from our account team. They are incredibly knowledgeable about the complex platform, always available to help, and make us feel like we're the most important client. I would give Qualified a 10 out of 10 mainly because of the support we've received from Julie Bailey.

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM