Products

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Wilmac Continuity Replay is a secure, vendor-neutral cloud archive for customer interaction data. It unifies legacy and active recordings (calls, SMS, chat, video, and screen) into a single source of truth. Compatible with leading CCaaS platforms like Five9, NiCE CXone, Amazon Connect, and Zoom, it enables effortless search, policy-based retention, AI-ready insights, and compliance, all while reducing risk, cost, and reliance on outdated systems.

Step into the future of customer service with NV Desk and bid farewell to integration woes. Transform the customer support service and fuel agents’ productivity with NV Desk - a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors. NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, W

BrainCX - Enterprise Voice AI Agent for High-Trust Industries BrainCX is a design-led voice AI agent platform that delivers human-quality conversations at enterprise scale. Built by customer experience professionals with 50+ years of contact center expertise, our AI phone agent platform specializes in high-trust, regulated industries. What makes our voice AI agent different: We clone your best agent's tone, pace, and word choices—so every customer experiences your top performer. Our proprietar

Syd Life AI is an award winning and clinically validated Life Quality & Preventive Health Technology powered by proprietary AI Models including a 70B-parameter LLM, 1.2M scientific research papers, 8.3B person-years of health data, 6+ years of R&D, and the Life Quality Index™ - measuring 9 interdependent dimensions across 750 KPIs, recognised by the World IP Organization and Cornell University as the Gold Standard for measuring and improving life quality. We deliver predictive, actionabl

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

Zerviz is a leading Latin American company specializing in digital transformation and customer experience solutions. Established in 2017, Zerviz has rapidly expanded its presence to over 16 countries, including Mexico, Colombia, the United States, Peru, and Chile. The company offers a comprehensive suite of services designed to optimize customer interactions through advanced technologies and strategic partnerships with global leaders such as Zendesk, Five9, AWS, RedHat, and OutSystems. Key Fea

We create beautifully simple communications that change audience behaviour and perspectives. Beautiful. Because it forges an emotional connection. And people act on what they feel. Simple. Because even the most complicated challenge holds a communicable truth. We are powered by one of the worlds leading creative, digital and content production businesses, UNIT9.  We offer a big agency experience delivered within a small agency service culture', underpinned by five principles:

Admaxxer is an AI marketing analytics platform for DTC brands. It unifies ad attribution (Meta, Google, TikTok, Klaviyo), revenue analytics (MER, cohort LTV, MMM, forecast, CAPI match rate), and an AI agent that reads every metric and can pause low-ROAS campaigns on request — Datafast + Triple Whale-style analytics in one surface. Built on a first-party pixel + 33+ Tinybird pipes, Admaxxer reconciles platform-reported numbers with what actually hits the bank. Bring your own Claude / OpenAI / GL

Uranao AI is an innovative platform that combines ancient Japanese astrology, specifically Nine Star Ki (九星気学), with advanced artificial intelligence to provide personalized spiritual guidance. By analyzing users' birth details, Uranao AI offers deep insights into their destiny, relationships, and future, making the wisdom of Nine Star Ki accessible and relevant in today's world. Key Features and Functionality: - Personal Star Reading: Calculates the Main Star, House Star, and Surface Star bas

“Problems are only opportunities in work clothes.” Henry John Kaiser Our job is to recognize and analyse them, because being proactive is a guarantee of success. If you are wondering why a communication agency must act as protection rail for businesses, we are not surprised. We are the first in Parma to propose a solid and professional web marketing consulting service, because we know that often there are business opportunities hidden behind problems. With the smarts and curiosity, tha

smartGRC is the first AI-native SAP access governance platform - purpose-built to replace SAP GRC Access Control before its 2027 end-of-life. Nineteen named AI agents handle routine governance continuously, while your team focuses on exceptions. EMERGENCY ACCESS: Pre-Approval scores firefighter requests in seconds. Session Audit analyzes the full transaction log of every closed session, flags anomalies, drafts audit reports. Auto-Revocation removes stale privileged access. SoD ANALYTICS: SoD M

MAANG – AI-Powered Cyber Threat Management by SwiftSafe Cybersecurity is no longer just about defending against known attacks. Modern organizations face a rapidly evolving landscape of advanced persistent threats, ransomware, phishing, zero-day exploits, and insider risks. Traditional security tools often detect threats too late or overwhelm teams with false positives. To address this gap, SwiftSafe developed MAANG, an advanced AI and ML-powered cybersecurity threat management platform that hel