Wilmac Continuity Replay is a secure, vendor-neutral cloud archive for customer interaction data. It unifies legacy and active recordings (calls, SMS, chat, video, and screen) into a single source of truth. Compatible with leading CCaaS platforms like Five9, NiCE CXone, Amazon Connect, and Zoom, it enables effortless search, policy-based retention, AI-ready insights, and compliance, all while reducing risk, cost, and reliance on outdated systems.
Wilmac Continuity WFM is the first AI-powered workforce management built for PSAPs and 911 centers.
Having used the platform extensively, this reviewer finds the interface intuitive and user-friendly, facilitating smooth team adoption. Yet, the reviewer notes that adjusting column widths would enhance data organization.
View Full ReviewWilmac Technologies delivers customer interaction and workforce optimization solutions that put people first. Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences. Powered by in-house product development, strategic partnerships, and a solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation. With a commitment to solving complex challenges through innovation, Wilmac enables customers to take control of their technology, modernizing operations, strengthening compliance, and maximizing the value of their technology.