Search results for Zendy

NPS and Survey for Zendesk is a comprehensive tool that empowers businesses to gather valuable feedback, measure customer satisfaction, and drive strategic improvements directly within Zendesk Support.Key Features:- Four Survey TypesThe app offers 4 different survey types, including 5-star form, 0-10 rating, Yes/No questions, and Text feedback surveys, catering to various feedback scenarios and preferences.- Automated Trigger-based SendingSet up automated triggers for survey distribution based on specific customer interactions within Zendesk, ensuring timely feedback collection without manual intervention.- Dynamic Content TranslationBreak language barriers with dynamic content translation options with personalized and localized survey experiences tailored to diverse audiences.- Custom BrandingElevate your brand presence by adding logos, splash colors, and custom styling to surveys, ensuring a cohesive brand experience for respondents.- Comprehensive StatisticsAccess detailed statistics and analytics to gain actionable insights into survey performance, response rates, and customer sentiment trends.- Internal Notes IntegrationAnalyze automatic internal notes with the responses directly in the tickets to monitor customer feedback and make data-driven decisions.- Unlimited SurveysEnjoy unrestricted survey creation and distribution, empowering you to gather scale feedback without limitations.NPS and Survey app for Zendesk is the ultimate solution for mastering feedback management. Its feature-rich toolkit, seamless integration, and intuitive interface effortlessly elevate the company’s feedback strategy and drive continuous improvement.

Video Reply is an app for Zendesk for recording video tutorials in Zendesk tickets. With the Video Reply for Zendesk, you are able to: -Capture the screen or record from the camera -Add video to your tickets from the video library -Request a recording from your client without the app installed on their side -Download any video from your library

Easily find out about your clients' reputation with just a few clicks! It can be time-consuming to check if someone is under sanction, and you usually have to visit multiple websites and enter lots of information. But now, with the new Sanctions Check app for Zendesk Support, you can speed up this process. This app helps you show that your company is responsible and trustworthy. It also helps you comply with KYC (Know Your Customer) and AML (Anti Money Laundering) laws. Key Benefits of the Sanctions Check: Simplified Search: We make it easy for you by providing just two fields for entity or person search. All you need is a name! This saves your valuable time and allows you to focus more on customer support and sales activities. Custom Blocklist: If you have a list of unwanted persons or organizations to avoid collaborating with, we've got you covered. Contact us, and we will add as many custom lists as you need to your existing ones. Rest assured, we guarantee the confidentiality of the information you provide. Save Search Results: Keep track of recent agent activity, control the process, and avoid duplicate searches. You can also view the exact search date and the number of search results for each item. Schedule Search Activity: If you need to regularly check specific persons or entities, you can set up automation. The app will automatically repeat the search after a certain period of time, saving you the effort of doing it manually. Everything is in Zendesk: With Sanctions Check for Zendesk, you can seamlessly combine customer support activities with advanced searches in the OFAC and OFSI sanction lists. No more switching between tools or tabs, everything is conveniently integrated within Zendesk.

Tidying up your Zendesk data has never been easier! With the Purge My Zendesk app, you can clean up your Zendesk in just one click. Say goodbye to unnecessary tickets, users, and organizations hassle-free. Simply install the app, select the data you want to delete and start the bulk process. No more spending hours manually erasing contacts or tickets one by one. Now you can focus your valuable time on more important tasks.

Zendata's Code Scanner is a privacy-first development tool designed to integrate seamlessly into your software development lifecycle, ensuring that data privacy is embedded from the initial stages of code creation. By automating the detection and management of sensitive data and personally identifiable information (PII) within your codebase, Code Scanner streamlines privacy-focused code reviews and mitigates potential data risks before they reach production.

Kanban Pro for Zendesk by GrowthDot is an all-in-one Kanban board and CRM solution built directly for Zendesk. It helps support and sales teams manage tickets, deals, pipelines, and customer communication without switching between multiple tools or syncing third-party platforms. The app combines visual ticket management with sales pipeline tracking, allowing teams to organize workflows using customizable Kanban boards, drag-and-drop ticket handling, deal stages, forecasting tools, and CRM features. Teams can switch between support-focused and sales-focused views while keeping all data synchronized inside Zendesk.Key features include: Drag-and-drop Kanban ticket management Custom boards, columns, and workflows Multi-board management for different teams or processes CRM pipelines and deal tracking Sales forecasting and reporting Omnichannel communication management Email integration within Zendesk Contact and customer management Advanced filters and role-based permissions Automated deal movement between stages Kanban Pro is designed for customer support, sales, and account management teams that want to streamline operations, improve visibility across workflows, and manage customer relationships from a single Zendesk workspace. It also serves as a cost-effective alternative to Zendesk Sell by combining ticket management and CRM functionality into a single application.

Zendata's Website Scanner is an advanced tool designed to help businesses identify and mitigate privacy and data risks across their digital platforms, including websites, APIs, and SDKs. By conducting comprehensive scans, it ensures that organizations maintain compliance with data protection regulations and safeguard their online presence. Key Features and Functionality: - Comprehensive Asset Analysis: Examines public-facing assets to uncover operational processes, providing complete visibility and control over digital operations. - Sophisticated Threat Identification: Detects potential threats and vulnerabilities, from cookies to complex fingerprinting methods, ensuring advanced protection against digital risks. - Automated Region-Specific Assessments: Performs risk assessments tailored to specific regions, aligning digital presence with local compliance and privacy standards. - Detailed Third-Party Integration Review: Evaluates all third-party integrations on digital platforms, assessing each for cyber risks and ensuring secure, compliant external collaborations. - Streamlined Vendor Audit Support: Facilitates effective and consistent vendor audits with comprehensive tools, ensuring all third-party vendors align with stringent cybersecurity standards. - Rules as Code for Continuous Compliance: Utilizes a rules-as-code approach that auto-updates with regulatory changes, keeping digital assets compliant and secure against evolving privacy laws. Primary Value and User Solutions: The Website Scanner empowers businesses to proactively manage privacy risks and maintain compliance with data protection regulations. By providing enhanced digital transparency, it strengthens cybersecurity defenses and streamlines compliance management. The tool's adaptive regulatory response ensures that organizations stay ahead of changing data privacy laws, while robust third-party risk management fortifies the digital supply chain. Advanced data stewardship, driven by AI insights, aligns data processes with regulatory standards, offering a nuanced approach to privacy compliance.

Zendera is a transportation management system (TMS) purpose-built for food and beverage wholesalers in Europe. Proven across the Nordics, 0% churn, built on 2,000+ hours of fieldwork. The platform covers the full delivery chain, from planning and terminal operations to the driver app, receiver experience, and reporting.

Brainfish is an AI-powered help center platform that uses natural language processing to provide instant answers to customer service questions. Brainfish uses machine learning algorithms to analyze customer queries and provide instant responses based on the context and intent of the question. It integrates with a range of popular help desk software (such as Zendesk) to enable seamless integration into existing customer service workflows. Brainfish is designed to use your content to answer a wide range of customer service queries, including product information, troubleshooting, and account support. It is also able to handle complex queries and provide personalized responses based on the wording of any question. Brainfish is designed to be user-friendly and easy to use. It can be integrated into existing help desk software with minimal setup required. It also provides a collaborative editor interface that makes it easy for your teams to build and interact with your documentation. By using Brainfish, your team can significantly reduce the time it takes to answer customer queries. This can lead to improved customer satisfaction and loyalty. Brainfish helps to increase the knowledge of both customers and customer service teams, leading to more efficient and effective support.

Email Tracking is a Zendesk add-on that allows checking if and when one's emails were opened. The plugin automatically assigns tags and updates custom fields in tickets that were opened. As a result, users can create identify tickets that need a follow-up in a matter of seconds. Email Trackings adds a ticket sidebar with the timeline of ticket opens, including the device from which it was read. Users can set real-time notifications and automatic follow-ups for unopened tickets. The statistics page allows analyzing the performance of specific agents/groups, and even macros or triggers. The app is also GDPR and CCPA compliant.

Devart SSIS Data Flow Components for Zendesk allow you to integrate Zendesk Tickets, Contacts, Groups, Tasks, and other objects with other cloud applications and databases via SQL Server Integration Services (SSIS). They include optimized Zendesk Source, Zendesk Destination, and Zendesk Lookup components and provide their own Zendesk Connection Manager.

Swifteq MCP Server for Zendesk connects Claude, ChatGPT and other MCP-compatible AI assistants to your Zendesk account. Ask for a weekly KPI report, a trend analysis or a QA review of last month's tickets, and the answer comes from your live Zendesk data. If you allow it, your assistant can also reply to and create tickets, draft Help Center articles and curate macros. What it covers: 41 tools for tickets and full conversations (email, messaging and WhatsApp, including attachments), users and organizations, Help Center articles across brands, macros, CSAT, ticket metrics and SLAs, and account configuration such as triggers, fields and forms. Works with: Claude (web, desktop and Claude Code), ChatGPT, Cursor, VS Code with GitHub Copilot, Microsoft Copilot Studio and any MCP client that supports OAuth sign-in. Permissions and security: each teammate connects their own Zendesk login, so their Zendesk role and groups apply. It is read-only unless an account owner allows changes, and nothing can be deleted. Ticket data is never stored. Hosted on AWS in Ireland; Swifteq holds SOC 2 Type 2 certification. Pricing: free for 500 MCP calls a month per Zendesk account, no credit card required. The Team plan has unlimited calls: €49 a month covers your account and its first user, and each extra user is €9 a month. Made by Swifteq, an independent company in Dublin, Ireland, and listed on the Zendesk Marketplace.

FirstSupport, integrated with Zendesk, is an AI Assistant designed for Customer Support Teams. We help you achieve better customer support KPIs without the need for additional hires, by giving your customer support team the superpower of AI. Our tool enables agents to understand any languages, rapidly draft responses, translate conversations, summarize tickets, assign tags, evaluate interactions, and much more. Features: 1. Instant response drafting Whenever your customer support team opens a ticket, FirstSupport AI will automatically generate a response draft based on - Information on your knowledge resource (Zendesk Knowledge Base, Google Docs, PDF, Website, Sitemap, Past Ticket Conversations, and more) that you can connect in our dashboard - Information from the connected APIs (can integrate with Shopify, Woocommerce, Stripe, or your internal tool) - Brand personality guideline for your company 2. One-Click Summarization Supervisors or L2 agents can quickly grasp the situation by clicking the “Summarize” button. You can also customize the summary template format to extract relevant data that you need, allowing for tailored overviews to suit your team's needs 3. AI-Powered Translation in Zendesk If your company serves customers speaking various languages, your customer support agent can use FirstSupport.ai to instantly translate and compose responses, without having to leave Zendesk. 4. Automated Tagging With one click, you can assign relevant Zendesk tags to every ticket. 5. Weekly Customer Issue Highlight You can activate the 'Weekly Customer Issue Highlight' feature, which sends you AI-generated reports each week. Using these reports, you can address knowledge gaps in your knowledge base, understand product-related issues, and take other important actions. -- Contact us at hi@firstsupport.ai with the subject 'G2' to receive our special 20% off deal.

Devart Excel Add-in for Zendesk allows you to connect Microsoft Excel to Zendesk, quickly and easily load data from Zendesk to Excel, instantly refresh data in an Excel workbook from the database, edit these data, and save them back to Zendesk. It enables you to work with Zendesk data like with usual Excel worksheets, easily perform data cleansing and de-duplication, and apply all the Excel's powerful data processing and analysis capabilities to these data.

Choose the best email marketing software - Discover how Nextmessage maximizes your email marketing potential. This directly leads to increased revenue and profit. Choose the tools you need for more revenue: - Send newsletters: send your first newsletter within 5 minutes. Import your contacts, design an email with the handy email builder, and send it immediately. - Automated campaigns: create smart audiences and email flows based on website visits, order history, and other customer data. Fully measurable and personalized. - Increase customer loyalty: earn points with a loyalty card, both online and in-store. Strengthen loyalty with gift vouchers and personalized offers.

Helping organizations move to cloud-based Unified Communications platforms You get one intuitive platform for voice, team messaging, collaboration, and contact center. From click-to-dial functionality, call reporting, call recording and voicemail transcription, everyone readily accesses the same must-have digital tools through a single, easy-to-use platform that seamlessly works across office sites and mobile devices. Integrate ready-to-use business apps such as Salesforce, Zoho, Google, Microsoft, Zendesk, ServiceNow and 75+ other popular CRM/s Setup, deployment, and adoption are also easy, and IT can manage it all from anywhere. Experts are proactively monitoring and optimizing our Clea Clouds platform 24/7/365, ensuring service remains at the highest level possible Contact us at 905-884-8324 or email admin@setelecom.ca to improve your Unified Communications platform today. Thank you. James Stortz President & CEO 905-952-5252 17075 Leslie St, Units 6-10 www.setelecom.ca js@setelecom.ca