Kanban Pro for Zendesk Reviews & Product Details

Kanban Pro by GrowthDot shows your Zendesk Support tickets as cards on a board. Columns follow your Zendesk statuses, so you can see what is new, in progress, pending or solved without flipping between views and filters. The app keeps no copy of your data. Moving a card, changing an assignee, adding a tag or sending a reply updates the ticket in Zendesk right away. You can use it instead of the Views tab. Build boards from filter conditions, create new tickets inside the app, and keep personal boards next to shared ones for the team. What you get Drag-and-drop cards between status columns Personal and shared boards, several at a time Custom columns based on Zendesk statuses Filtering by conditions such as priority, type or team Ticket creation inside the app Macros and replies from the card Access that follows your Zendesk group permissions, with the option to limit the app to selected agent groups Who uses it Support teams that give each agent or group its own board, so it is clear who owns what. Team leads who watch workload and stuck tickets, and move urgent ones to the top. IT and internal support teams that run requests and incidents on one board. New agents learn the workflow by reading the board.