Products

Connectly.ai, a WhatsApp Business Partner Solution (BPS), is a conversational commerce software focused on simplifying how companies transform customer messages into revenue. Connectly's no-code tool allows businesses to easily create and send interactive and personalized marketing campaigns through AI-powered mini bots at scale. This promotes a 2-way conversation, which engages your customers and therefore increases conversions. Connectly centralizes your customer communications in a unifi

Hit the ground running with Forest, the universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house.

River Cities is a customer loyalty software that allows users to increase the brand awareness among the customers by having a frequent buyer program. Provides accounting system for office machine dealers, supply sales, cartridge re-manufacturing.

Terminus Customer Care & Billing system (TERMINUSCCB) is a truly integrated billing and CRM system. It is developed for Next Generation Telecom/Utility Applications.

HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business

eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.

Exacaster Customer 360 is a Customer Data Platform specifically designed and build for Telecoms. It enables large-scale customer data management with low maintenance efforts. At its very core, Exacaster CDP makes customer data management a self-service activity, it automates the data collection, unifies data collected online and offline and allows instant roll-out of use cases such as churn prediction, next best offer (NBO) recommendation or predictive household identification. Customer 360 gi

Revenue and Customer Management Solutions offers Revenue and Customer Management Solutions to develop high impact lead/quote to order to cash cycles, helping businesses to get ahead of the competition, reduce risk, increase revenue margins and result in a healthy working capital.

Etiya’s CSM solution leverages AI and machine learning to provide a comprehensive, multi-channel service experience. It integrates natural language processing (NLP) to categorize and route customer requests, offering real-time ticket generation and intelligent ticket routing to the most skilled agents. The system also provides a 360-degree view of each customer, allowing customer service representatives (CSRs) to quickly access all necessary information, improving service efficiency. With automa

Openclaims' Track and Trace Customer Journey is a comprehensive solution designed to streamline the claims and repair process for insurers and leasing companies. By integrating digital tools and automation, it enhances operational efficiency, reduces costs, and significantly improves customer satisfaction. The platform offers a seamless, transparent experience, allowing customers to report damages, track claim statuses, and receive timely updates, all through user-friendly digital interfaces. K

The Customer Advisory Group LLC is a specialized consulting firm dedicated to providing independent, trusted advisory services in Governance, Risk, and Compliance , as well as enterprise security practices. With a team of senior consultants possessing extensive experience from executive roles in Fortune 100 companies, SAP, and Virsa Systems, CAG offers vendor-independent recommendations and has successfully completed over 400 consultations and implementations. Key Features and Functionality:

Magento 2 Customer Approval extension allows store owners to approve or reject a new account registration from customers in specific cases in a single go. Order this and get full control over frontend registration.

Magento 2 Login As Customer extension helps the potential store admin to login to customers’ accounts and save the login data securely and effectively. Install this and get full control of customers’ accounts without a security code.

OpenText™ Experience CDP unifies customer data to enable organizations to deliver the right interaction at the right time, in the right place and in the right context. Providing a common view of customer profile and audience data across various touchpoints, Experience CDP allows businesses to provide relevant and contextual customer experiences and communications.

Infosys Intelligent Customer Insights for Utilities is a comprehensive analytics solution designed to enhance customer experience for utility companies. By leveraging technologies such as the Internet of Things (IoT), predictive analytics, and artificial intelligence (AI), this solution equips customer-facing staff with actionable insights to better serve end customers. The primary goal is to help utilities improve market share, reduce customer churn, and ensure healthy profitability. Key Fe

Extend the knowledge of your market The APP permits to do lean analysis of the customer base and to outline the customer purchasing behaviors. The possibility to do predictive, descriptive and prescriptive analysis of the customer base facilitate the business to find the right actions for the right customers to undertake.

UTECH is a premier software development company specializing in creating custom solutions for the transportation and logistics industry. With over 150 years of combined experience, UTECH has successfully developed and deployed innovative platforms such as Electronic Logging Devices , Transportation Management Systems , and Driver Recruitment Platforms. These solutions are designed to enhance operational efficiency, ensure regulatory compliance, and streamline logistics processes for businesses o

An interactive system that makes communication with customers more efficient. According to global leaders, without effective communication most great businesses or relationships can fail. Therefore, having an agile system is not enough for a business unless you can engage with your customers using the most effective channels. A structured, interactive and on-demand communication method plays a vital role in subscriber retention and upselling, and thereby business growth. With years of experien

The EDAMS- Billing & Customer Information system covers all facets of commercial management, including on-line enquiries, direct sales, meter readings, walk route management, customer services, debt management, revenue collection, meter and connection management, monthly billing and management reporting in one integrated solution that embodies proven industry best-practices.

FICO Customer Experience Consulting provides clients with a proven methodology to improve customer experience by leveraging data science and analytics to identify, quantify and prioritize customer experience gaps and opportunities within that customer lifecycle. With the necessary combination of qualitative and quantitative customer understanding, strategy and solutions, this focused consulting offering helps clients understand and optimize customer journeys to drive brand loyalty and customer l