---
title: Customer Engagement System (CES) Reviews
meta_title: 'Customer Engagement System (CES) Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Engagement System (CES) works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---

# Customer Engagement System (CES) Reviews
**Vendor:** Huawei Technologies  
**Category:** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps)
## About Customer Engagement System (CES)
HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business opportunities.






- [View Customer Engagement System (CES) pricing details and edition comparison](https://www.g2.com/products/customer-engagement-system-ces/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+18%3A24%3A35+-0500&secure%5Bsession_id%5D=4f91778c-a35b-4651-b055-f23e75bb1345&secure%5Btoken%5D=d54a02b3784e0ff1ec5877ddc1c0824476d6e13429bc7407a1b27a1395f5e2eb&format=llm_user)

## Customer Engagement System (CES) Features
**Customer Management**
- Customer Lifecycle Management - IRCM for CSPs
- CSP Industry - IRCM for CSPs
- Customer Self-Service - IRCM for CSPs
- CRM Integration - IRCM for CSPs

**Revenue Management**
- Financial Analysis - IRCM for CSPs
- Compliance - IRCM for CSPs
- Revenue Management - IRCM for CSPs

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