Products

Salesforce Consulting and Implementation Practice.

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Migrate to Microsoft's Skype for Business Phone System while integrating with Genesys Contact Center, all from the cloud. Enhance your Microsoft Skype Cloud PBX experience with enterprise-ready applications like Automated Attendant, Group Features, Enterprise Extension Dialing, and a competitive telco calling plan without having to invest in additional on-premise hardware and software.

Aspen Technologies Group LLC is a cloud services company specializing in delivering advanced contact center solutions. By leveraging cutting-edge technologies, Aspen assists businesses in rapidly deploying customer experience solutions that traditionally required extensive timelines, now achievable within weeks. Their approach emphasizes agility and efficiency, enabling enterprises to seamlessly integrate new cloud technologies, automate processes to enhance operational efficiency, and utilize v

Bespoken provides automated testing and monitoring for IVR systems, chatbots, and voice assistants. Our platform helps QA and CX teams ensure that voice and chat experiences work flawlessly — across every channel, language, and user path. With Bespoken, organizations can detect bugs before customers encounter them, reduce manual testing time, and improve release cycles. Designed specifically for Contact Centers, Bespoken supports: Exploratory Testing with AI to uncover unexpected issues Auto

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

Interaxa S.A. is a leading Latin American integrator of customer service platforms, specializing in developing customized digital solutions that enable companies to manage diverse customer journeys effectively. By leveraging advanced technologies, Interaxa enhances customer interactions, fostering more empathetic and engaging experiences. Key Features and Functionality: - Omnichannel Intelligent Autonomous Service: Interaxa's platform supports text and natural language processing, providing i

SmartNova is a vendor-agnostic systems integrator specializing in enterprise customer engagement and contact center solutions. We design the architecture and integrate platforms such as Genesys, Verint, Omilia, and NovaTalks into a unified system built around the client's data, and we support deployment, migration, and ongoing operations. This lets clients manage messengers, web chat, email, and voice from a single agent workspace with automation capabilities. We primarily work with banks, telec

Sii is a leading technology consulting and digital transformation company, offering comprehensive Salesforce solutions to enhance customer engagement and streamline business processes. With a team of over 8,000 specialists, Sii provides end-to-end services, including consulting, analysis, implementation, change management, support, and training. As a certified Salesforce Partner, Sii delivers intelligent, multi-channel solutions tailored to various industries, ensuring clients achieve their digi

Baltnetos Komunikacijos UAB, operating under the brand name Baltneta, is a leading Lithuanian information technology and telecommunications company established in 1996. Specializing in cloud computing services, data center solutions, and IT infrastructure management, Baltneta caters to a diverse clientele, offering robust and reliable services to support business operations and digital transformation initiatives. Key Features and Functionality: - Cloud and Server Solutions: Baltneta provides

Nexon Asia Pacific is a premier digital consulting and managed services provider in Australia, specializing in delivering comprehensive end-to-end solutions across cloud, digital, network, and security domains. As an Elite ServiceNow partner, Nexon offers expertise in designing, implementing, and supporting ServiceNow solutions tailored to various industries, including higher education, financial services, and utilities. Key Features and Functionality: - Enterprise Service Management : Nexon

Paxyl Solutions, established in 2003, specializes in delivering comprehensive multimedia contact center solutions. Their mission is to assist organizations in efficiently managing customer interactions and enhancing agent productivity, leading to increased profitability and customer loyalty. By leveraging cutting-edge technologies, professional services, and global partnerships, Paxyl empowers businesses to maximize customer lifetime value. Key Features and Functionality: - Contact Center Sol

Global Genesis (M Sdn Bhd, established in 2012, has evolved from a personal computing fulfillment company into a comprehensive system integrator, enterprise database specialist, and cloud/software advisor. The company is dedicated to assisting clients in navigating the complexities of IT infrastructure, ensuring optimal performance, compliance, and innovation. Key Features and Functionality: - Software Solutions: Global Genesis guides clients through managing infrastructure software licenses,

ToumAI is a comprehensive voice AI platform designed to facilitate seamless multilingual customer interactions across diverse languages, dialects, and cultures. By orchestrating AI voice agents, ToumAI ensures that every customer conversation feels personalized and local, even at scale. Key Features and Functionality: - Analytics: Transforms conversations into actionable insights by analyzing sentiment, topics, compliance adherence, and performance metrics. - Agentics: Enables the creation, de

With intelligent IT and partnerships, we can optimize your business, create added value and free up time so you can focus on your core business.

High-Speed Connectivity: Genesis Fiber leverages fiber-optic technology, allowing for blazing-fast internet speeds. With symmetrical upload and download speeds, your business can efficiently handle data-intensive tasks, such as video conferencing, large file transfers, and cloud-based applications. Reliability and Uptime: The use of fiber optics ensures superior reliability and stability for your internet connection. With a dedicated line, you won't experience the performance fluctuations often

Zwing, an integral component of the comprehensive Ginesys One suite, represents a cutting-edge point-of-sale (POS) solution. It stands out as a cloud-based platform, offering a dual approach with both a mobile application (mPOS) and an online web-based application (web POS). This dual functionality caters to the evolving needs of modern retailers by providing a flexible and seamless billing experience. One of Zwing's standout features is its mobile POS (mPOS) capability, allowing store associat