NovaTalks

5 reviews

NovaTalks is an omnichannel customer care platform that allows companies to merge their messengers into one intuitive dashboard. NovaTalks was developed by a team of Ukrainian developers from NovaIT-an innovative IT Integration Company. Three features that make us stand out from the competition are customizable messengers list, AI chatbot support and Text Analytics. With the possibility to form the messenger catalog with only required messengers and channels, each customer service team can customize their NovaTalks dashboard to provide seamless customer support at a lower cost. We also process individual requests to connect unsupported or more unique messengers to accommodate the customer needs of every company. NovaTalks allows companies to set up their own AI chatbot to increase efficiency of their customer care team by automating the processing of client requests and inquiries and supporting clients 24/7. Big Data text Analytics feature enables even smaller companies to transform their ongoing messenger conversations into informative behavioral insights. Thereby, making NovaTalks a valuable customer care solution, notable for start-ups and small to medium digital companies.

SmartNova

0 reviews

SmartNova is a vendor-agnostic systems integrator specializing in enterprise customer engagement and contact center solutions. We design the architecture and integrate platforms such as Genesys, Verint, Omilia, and NovaTalks into a unified system built around the client's data, and we support deployment, migration, and ongoing operations. This lets clients manage messengers, web chat, email, and voice from a single agent workspace with automation capabilities. We primarily work with banks, telecom operators, and retail brands that need enterprise-grade reliability, compliance, and scalability beyond what standard cloud solutions offer.