Products

We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.

Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information.

Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.

The Countess Group is a strategic marketing and communications consultancy. Now in its 17th year, the company has consistently enabled public and private sector clients ranging in size from startup to multi-billion dollar enterprises to achieve their goals.

Retail success begins on the floor with a direct connection to your customersneeds. High Performance Retail enhances and romances that connection.

My NewsGirl is a marketing firm that specializes in email marketing campaigns for small businesses. With email marketing, you can communicate effectively with quality content, design and delivery.

SocialWise Media Group is an online marketing firm in Minneapolis, MN. In an economy where advertising budgets are slim, we help maximize results by targeting your clients where, and when they need you.

J-Hart Communications specializes in helping small businesses, government entities, and nonprofit organizations get the visibility, credibility and buy-in they need to increase revenues.

Fresh-Squeezed Marketing provides business marketing services for the small business owner, that are professional yet affordable, and specialize in email marketing services, website marketing services, design and brand identity.

Klynk is an AI maestro for email campaigns, enabling the creation of customized and data-driven emails designed for GTM teams.

At Avatar Stars, we specialize in providing top-tier call center solutions tailored to meet the unique needs of each client. With over 15 years of experience, we offer 24/7 inbound and outbound services, including customer support, telemarketing, lead generation, and technical assistance. Our dedicated team and advanced technology ensure seamless customer interactions, driving growth and satisfaction for businesses across industries.

Gauge your contact center agents performance in real-time with NovelVox Contact Center Wallboards. Monitor and motivate agents with intuitive display of KPIs and relevant data for a guided move. Enable the supervisor or team lead to control performance and take immediate actions on data breach. From individual agent status to seat plan at glance, the gamified wallboards from NovelVox have everything that improves FCR and reduces AHT. Supervisors can monitor the number of calls dropped, rout

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff. c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls initiated by the customer), outbound services (call centre representatives to make calls to customers or sales

At Cloud Telephony, our sales and support teams have over six years of experience in the telecommunications industry. Experienced sales team available nationwide. Largest team of engineers in the industry so you have support when you need it. Our helpdesk is open 24/7. One solution to scale with your business: Whether you’re a small business looking to grow Bigger, a large business wanting to streamline, or a multi-site business needing to work as one, we have got a solution to match and can evo

Leading the Way in IVR Payments and Payment Technology for Over 25 Years.

One Inc's CSR Payment Modal is a secure and user-friendly solution designed to assist Customer Service Representatives (CSRs in efficiently capturing and processing policyholder payments without directly handling sensitive financial information. This approach enhances data security and streamlines the payment process, ensuring a seamless experience for both CSRs and policyholders. Key Features and Functionality: - Pay-by-Link via Email: CSRs can send secure payment links to policyholders' emai

Encoded's Agent Assisted Payments solution enables contact center agents to securely process customer payments over the phone while maintaining real-time communication. This system ensures that sensitive card details are never exposed to agents, thereby enhancing security and aiding in PCI DSS compliance. Customers input their payment information using their telephone keypad, with agents receiving immediate on-screen feedback without accessing the actual card data. Key Features and Functionali