Startel Premise-Based Contact Center is a comprehensive solution designed to streamline contact center operations for businesses seeking an on-site deployment. It offers a suite of communication and collaboration tools that include call routing, management, and reporting features, aiming to enhance customer service efficiency and performance. Startel's platform is customizable to meet the specific needs of various industries, ensuring reliable and secure communication channels. The solution is targeted at improving operational workflows and agent productivity, making it suitable for organizations that prefer maintaining their infrastructure in-house.