---
title: OpenScape Reviews
meta_title: 'OpenScape Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OpenScape works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# OpenScape Reviews
**Vendor:** Atos  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About OpenScape
With OpenScape Cloud Contact Center, you can run a call center without the costs and in-house expertise that other solutions require.






- [View OpenScape pricing details and edition comparison](https://www.g2.com/products/openscape/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+02%3A04%3A58+-0500&secure%5Bsession_id%5D=6afdc44a-00b6-402c-9e32-00a45197b66a&secure%5Btoken%5D=975706fbb7756d2225d0265c3eb6a8c7541fc177e5658746c72727fa3c60c420&format=llm_user)

## OpenScape Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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