---
title: Startel Premise-Based Contact Center Reviews
meta_title: 'Startel Premise-Based Contact Center Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Startel Premise-Based Contact Center works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Startel Premise-Based Contact Center Reviews
**Vendor:** Startel Premise-Based Contact Center  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Startel Premise-Based Contact Center
Startel, Professional Teledata and Alston Tascom are leading providers of best-in-class contact center solutions. With a combined 90+ years of experience in the industry, the companies have established a loyal customer base in healthcare, contact centers and a dozen additional industries.






- [View Startel Premise-Based Contact Center pricing details and edition comparison](https://www.g2.com/products/startel-premise-based-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-21+01%3A02%3A53+-0500&secure%5Bsession_id%5D=138756dd-99ab-4ff1-9c1e-0abc6667a181&secure%5Btoken%5D=80e2435599442d60bf0fe0b0a9cabc1bad2d52f317cb00dfa47931daa41e62be&format=llm_user)

## Startel Premise-Based Contact Center Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top Startel Premise-Based Contact Center Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)