LINGO is an advanced AI-driven platform designed to transform customer engagement through real-time conversational intelligence and actionable insights. Powered by SandLogic’s proprietary Shakti LLM, a foundational, ground-up language model, LINGO delivers unparalleled accuracy and contextual understanding in customer interactions.
1. Automated QA:
* Automate quality assurance for customer service interactions across voice, chat, and email.
* Evaluate agent performance and conversation quality using AI-driven scoring metrics.
* Automatically identify compliance issues, sentiment shifts, and conversation gaps.
* Reduce manual QA effort by up to 80% while ensuring consistent customer experience.
2. Sales Propensity Analysis:
* Analyze customer interactions to predict purchase intent and upsell opportunities.
* Use LINGO’s advanced algorithms to score leads based on their engagement and sentiment.
* Enhance sales strategies by identifying key conversation cues indicating buying intent.
* Automate follow-up suggestions and personalized offers to maximize conversions.
3. Service Call Analytics:
* Analyze service calls to identify root causes of customer dissatisfaction.
* Track key metrics such as call duration, sentiment trends, and resolution times.
* Generate insights on common issues, escalation triggers, and agent performance.
* Enable continuous improvement by leveraging data from every service interaction.
4. Real-Time Agent Assist:
* Assist agents during live calls by providing contextual prompts, responses, and suggestions.
* Detect customer emotions and guide agents on tone and approach in real-time.
* Improve first call resolution (FCR) rates by offering AI-driven next-best actions.
* Seamlessly integrate with your existing contact center infrastructure.
5. Social Intelligence:
* Monitor customer sentiment and brand perception across social media platforms.
* Analyze feedback from reviews, comments, and social interactions to identify emerging trends.
* Create a unified view of customer sentiment and map it to business KPIs.
* Enable proactive reputation management by detecting potential PR issues early.
6. Humanized Voicebots and Chatbots:
* Deliver conversational AI experiences with natural, human-like interactions.
* Handle routine customer queries, appointment scheduling, and basic troubleshooting.
* Integrate seamlessly with CRM and telephony systems for contextual responses.
* Enhance customer satisfaction by offering 24/7 support through intelligent automation.
7. Debt Repayment Propensity:
* Use AI to predict which customers are most likely to repay their debts based on past interactions.
* Segment debtors into high, medium, and low propensity categories for targeted engagement.
* Automate personalized repayment reminders and assistance.
* Optimize collection strategies by focusing on accounts most likely to respond positively.
With LINGO, businesses can unlock powerful conversational analytics, provide real-time agent assistance, and deliver highly personalized customer experiences. The combination of LINGO’s intuitive interface and the powerful Shakti LLM model makes it a versatile and robust solution for businesses looking to elevate customer experience and drive data-backed decisions.
Sailplane is a venture-backed AI research company specializing in Hierarchical Planning, developing intelligent agents capable of executing actions in real production environments with high success and reliability. Founded by veterans from Google Brain and Google Cloud, Sailplane focuses on creating autonomous systems that manage complex workflows and infrastructure.
Key Features and Functionality:
- Hierarchical Planning: Sailplane's agents utilize advanced planning techniques to break down complex tasks into manageable sub-tasks, ensuring efficient and reliable execution.
- Persistent Computing Environments: Through products like Sailboxes, Sailplane offers persistent Linux virtual machines designed for long-horizon AI agents, enabling continuous operation without state loss.
- Autonomous Infrastructure Management: Sailplane's intelligent agents autonomously manage large-scale AI data centers, optimizing performance and resource utilization.
Primary Value and Solutions:
Sailplane addresses the challenge of autonomous management of massive AI data centers by developing sophisticated agents that operate complex systems with minimal human intervention. This approach enhances operational efficiency, reduces downtime, and allows organizations to scale their AI infrastructure effectively. By leveraging Hierarchical Planning and persistent computing environments, Sailplane empowers businesses to deploy reliable and intelligent AI solutions in real-world scenarios.
DocAlign is an AI-powered compliance solution designed for U.S. legal and compliance teams to ensure their internal policies align with current federal and state laws. By analyzing documents such as privacy policies, employee handbooks, and vendor contracts, DocAlign identifies discrepancies between organizational policies and existing regulations, providing precise recommendations for necessary updates.
Key Features and Functionality:
- Automated Document Analysis: DocAlign reads and evaluates internal documents, comparing them against the latest U.S. laws to detect non-compliance issues.
- Real-Time Updates: The platform continuously monitors legal changes, alerting users immediately when new laws affect their policies.
- Detailed Compliance Reports: Users receive comprehensive reports highlighting specific clauses that require attention, along with citations of the relevant statutes.
- Seamless Integration: DocAlign integrates with tools like Google Drive, Notion, SharePoint, Slack, and Jira, facilitating easy document management and communication.
- Data Security: The platform ensures data privacy with per-tenant encryption keys, SOC 2 architecture, and compliance with CCPA standards.
Primary Value and Problem Solved:
DocAlign addresses the challenge of keeping organizational policies up-to-date with the rapidly evolving legal landscape. By automating the compliance review process, it reduces the risk of regulatory fines and legal issues stemming from outdated or non-compliant documents. This proactive approach not only saves time and resources but also provides legal teams with confidence that their policies are current and compliant, thereby enhancing overall organizational governance.
CollecOnline is a digital solution for artwork and collection management. Our inventory software is tailored for collectors and allows for easy digitization and organization of any kind of collectibles (collections of artworks, coins, minerals, fossils...).
Inventory, catalogs, confidentiality control (public or private), Excel sheets export, purchase information management, online storage... CollecOnline is an all-in-one solution for your collections.
Available on phones, tablets and computers, CollecOnline allows you to manage your collections in the same place rather than juggling between Excel files, softwares and notebooks.
**The solution**
It is a tough task to organize objects and keep all the information classified. CollecOnline unifies all the features needed by collectors within a single easy-to-use software which allows:
- Inventory: Photographs, description, purchase information, certificates
- Confidentiality: Online gallery or private management, set the visibility
- Classification: Complete tree structure for each collection type
- Network: Manage your network, share your news and findings
- Security: Digital safebox and traceability (blockchain)
- Tools: PDF catalogs, Excel exports, account book...
- Communication: Blog, private messaging
Everything is now easily accessible, everywhere, at any time! No more Excel files, invoices, certificates of authenticity, collectibles scattered between safes and trays…
**Your collections always on hand**
CollecOnline helps you classify your collection using a powerful category system and a tree structure designed by experts and specialists for each thematic.
Listed objects and collections are easily accessible through our mobile inventory app: CollecOnline is available on your phone, tablet or on your computer. This cross platform functionality allows your collection to always be on hand, when travelling, at an auction sale or simply at home.
If you still prefer using paper, you have the possibility to print catalogs of your objects and you can enjoy sharing them with other collectors or art lovers.
**Protect your valuables**
Easily manage the confidentiality of your objects: your collections can be public, private or visible only to your network of friends.
Digitizing your collections on CollecOnline and storing important information of your collectibles is extremely useful in case of unfortunate events. If per mishap you go through a fire, burglary, inheritance, divorce, tax declaration, forgery... In these complex situations, you will need to provide the most precise information about your goods to the authorities, insurance company, lawyer...
**The CollecOnline Community**
Follow the latest news of other collectors or artists on CollecOnline. You can help or ask for help from our community to identify an item, propose objects for exchange or indicate that you are looking for a particular artefact to complete your series.
Our collection management app allows you to build your own group or to gather a group of collectors around a collaborative project (museum, database, association...).
On CollecOnline’s blog, you can read the latest articles about your passion and/or write and publish your own articles on your personal blog.
**Join CollecOnline**
More than 6,500 collectors already trust us. Visit more than 8,000 varied collections on our platform and browse more than 160,000 unique objects! More than a management solution, CollecOnline is a real knowledge base animated by an active community sharing new objects every day. Join us to create the largest virtual museum in the world!
DotBlack is a consultancy firm based in Sandton, South Africa, specializing in providing expert computer consulting services. Located at 61 Katherine St, Dennehof, Sandton, 2196, DotBlack offers tailored solutions to meet the unique needs of its clients.
Key Features and Functionality:
- Comprehensive Computer Consulting: DotBlack delivers a wide range of computer consulting services, ensuring clients receive expert advice and solutions.
- Customized Solutions: The firm focuses on understanding each client's specific requirements to provide personalized and effective strategies.
- Experienced Team: DotBlack boasts a team of seasoned professionals with extensive knowledge in the field, ensuring high-quality service delivery.
Primary Value and Solutions Provided:
DotBlack addresses the challenges businesses face in managing and optimizing their computer systems. By offering expert consulting services, the firm helps clients enhance their operational efficiency, implement effective technology strategies, and achieve their business objectives. DotBlack's commitment to delivering customized solutions ensures that clients receive support tailored to their specific needs, leading to improved performance and competitiveness in their respective industries.
FinalForms K12 Management is a comprehensive platform designed to streamline student enrollment, registration, and information management within K-12 educational institutions. By centralizing these processes, FinalForms enhances efficiency, ensures compliance, and improves communication between schools, parents, and students.
Key Features and Functionality:
- New Student Enrollment: Facilitates applications, school choice, placement, withdrawals, and re-enrollment processes.
- Back-to-School Forms: Manages handbooks, policies, opt-ins, releases, fees, and time-stamped form updates.
- Automated Alerts: Provides notifications for IEP/ETR expirations, transfers, eligibility, missed attendances, health conditions, missing signatures, and equipment.
- Roster Management: Organizes classrooms, bus routes, clubs, and field trips, including communication, attendance, and eligibility tracking.
- Medical Information: Maintains emergency medical details, emergency contacts, injury/illness reports, and mental health alerts.
- Inventory Management: Oversees laptops, loaners, and classroom equipment.
Primary Value and Solutions Provided:
FinalForms K12 Management addresses the challenges of manual and fragmented student data management by offering a unified system that automates and simplifies administrative tasks. This solution reduces paperwork, minimizes errors, and ensures timely communication, thereby enhancing overall operational efficiency and compliance within educational institutions.
Saltbox Mgmt helps Salesforce customers unify every part of their customer’s buying experience — from problem identification, to storefront, to fulfillment, service and reordering. We design and deliver scalable, future-ready solutions across clouds, systems, and complexity.
Versys Media is a Digital Agency located in Sandton, South Africa offering Website Design, Digital Marketing through various social media platforms like Facebook, Instagram as well as Google (both SEM and SEO). We also offer Graphic Design, Social Media Account Automation and Web Hosting.
NetDoc is self-hosted IT documentation for small and mid-sized businesses. Devices and racks, VLANs and IP addresses, Wi-Fi networks and the complete cabling path from switch port to patch panel to wall outlet to end device are documented in one place and traceable with one click. Floor plans show where every outlet, access point and printer is; QR labels lead from the device straight to its documentation. NetDoc also covers software licenses, contracts with notice periods, SSL certificates and domains with e-mail reminders, an encrypted password vault, a knowledge base with checklists, device handover to employees and an IT emergency handbook generated as PDF. It installs in minutes with Docker Compose and a browser setup wizard, imports existing lists and patch lists from CSV/Excel, and includes two-factor login, Active Directory/LDAP and Microsoft login, granular permissions, an audit log, built-in backup/restore and a REST API. Licensing is a one-time payment based on the number of devices, with all features and unlimited users in every tier and no subscription; NetDoc is free up to 25 devices. Available in German and English.
Candybox Marketing connects businesses in Oakville, Ontario and Halifax, Nova Scotia with an expansive suite of services that equip them to engage their prospects online.
Through targeted strategies such as web design and development, branding and strategic marketing, social media campaigns, search advertising (SEM/PPC) and more - we help companies build a formidable web presence equipped for success. Let's talk today!
Global IT Factory’s Curriculum Management System (CMS) is a full lifecycle solution encompassing the design, development, assessment, and publishing of curriculum information that empowers Universities to:
• Improve student acquisition and retention through a curriculum portfolio adaptive to market changes.
• Increase staff efficiency through reduced data entry, improved information integrity and greater information re-use.
• Significantly improve governance & timeliness, enhancing ability to track, manage and report on curriculum state at each stage in the approvals process.
• Ensure curriculum meets the needs of regulators, professional institutions and university guidelines by mapping graduate attributes, learning outcomes and assessment tasks against key objectives and competencies.
The Curriculum Management System is provided as a SaaS solution in which the managed curriculum artefacts exist within an adaptable and versatile workflow framework. The flexibility of the workflows ensure that auditable reviews and approvals occur according to your business processes. The modular CMS is comprised of multiple functional components, of which the following are key:
Curriculum Design: A centralised, intuitive environment to create, amend and view curriculum. Fully configuration-managed, change tracked, highly configurable, Single Source of Truth for all curriculum information.
Mapping: Map and assess curriculum against objectives set by regulators, professional industry associations and internal quality objectives.
Collaborate: Distribute curriculum proposals and maps for review and feedback to groups of reviewers and facilitate the overall management of the review process. With configurable workflows and visually intuitive change tracking, reviewers can optimise their time and effort by focusing only on areas of change.
Publish: Ensure controlled distribution of approved curriculum information to external systems, such as Student Management Systems, Electronic Records Management Systems and Handbook portals.
Now Actually is an Australian-based outsourced human resources firm dedicated to providing flexible and adaptable HR support tailored to the unique needs of each business. Recognizing that no two businesses are alike, Now Actually partners with organizations to implement compliant HR practices that foster positive workplace cultures and drive business growth.
Key Features and Functionality:
- General and Strategic HR Advice: Offers guidance on employment relations, industrial relations, performance management, and compliance with Fair Work legislation.
- HR Foundations: Develops essential HR documents, including employment contracts, employee handbooks, and position descriptions, customized to align with each business's specific requirements.
- Culture and Engagement: Assists in building and nurturing workplace culture through engagement surveys, training programs, and reward and recognition initiatives.
- HR Training & Education: Provides tailored training programs to enhance HR capabilities within organizations, suitable for various levels of experience.
- Performance Management: Supports the development and implementation of performance review processes, coaching managers, and creating performance improvement plans.
- Workplace Investigations & Fair Work Matters: Conducts impartial investigations into workplace issues and offers advice on Fair Work matters, ensuring compliance and fair outcomes.
- Succession Planning: Helps identify and prepare internal talent for future leadership roles, ensuring business continuity and growth.
- Termination & Redundancies: Guides businesses through the complexities of employee terminations and redundancies, ensuring legal compliance and minimizing risks.
- HR Software Recommendations: Provides unbiased advice on selecting Human Resources Information Systems that best fit the business's needs.
Primary Value and Solutions Provided:
Now Actually addresses the challenges businesses face in managing their workforce by offering expert HR support that ensures compliance with Australian employment laws and promotes a people-first approach. By partnering with Now Actually, businesses can effectively handle complex HR issues, develop and implement best practices, and create positive and productive work environments. This partnership allows organizations to focus on their core operations while having confidence that their HR functions are managed professionally and in alignment with their unique business goals.
The HR Innovator Group delivers end-to-end HR consulting and technology optimization services for growing businesses. We specialize in HR compliance audits, employee handbooks, HR policy design, and fractional HR support, while also offering expertise in HRIS and payroll system optimization, time tracking solutions, and HR analytics. Our approach blends people-first strategies with modern HR technology to streamline operations, ensure compliance, and improve employee experience.
Unlike traditional consulting firms, we act as a long-term partner, tailoring every engagement to the organization’s size, industry, and growth stage. From small businesses scaling their first HR infrastructure to mid-market companies needing advanced HR systems, The HR Innovator Group equips leaders with the tools, insights, and strategies to build sustainable, compliant, and high-performing workplaces.
Expert Human Resources is a 100% virtual HR consulting firm specializing in risk mitigation, compliance, and workplace investigations for organizations with 20–5,000 employees.
We work with CEOs, executives, and HR leaders when critical people issues arise—whether it’s compliance gaps, employee complaints, leave mismanagement, or policies that no longer protect the organization.
Our approach goes beyond traditional HR consulting. We focus on identifying and resolving high-risk issues before they escalate into lawsuits, regulatory violations, or costly turnover.
What We Do
We provide strategic, results-driven HR solutions, including:
-HR Audits & Risk Assessments: Identify compliance gaps, operational risks, and hidden exposure across policies, practices, and leadership decisions.
-Workplace Investigations: Conduct objective, thorough investigations into employee complaints, ensuring legal compliance and organizational integrity.
-Employee Handbooks & Policy Development: Develop clear, compliant policies that protect the organization while supporting consistency and culture.
-Leave Management & Compliance (FMLA, State Laws): Diagnose and correct leave administration issues that often lead to financial loss and legal risk.
-Executive HR Advisory & Ongoing Compliance Support: Provide leadership with ongoing guidance to navigate complex employee issues with confidence.
What Makes Us Different
Most HR providers focus on administration.
We focus on protection. Our work helps organizations:
-Prevent lawsuits and regulatory violations.
-Reduce HR-related financial exposure (often ranging from $20,000 to $350,000+).
-Strengthen leadership decision-making.
-Improve consistency, accountability, and workplace culture.
We bring real-world experience from 100+ workplace investigations and 200+ risk assessments, giving our clients practical, actionable insight—not theory.
Who We Serve
-Small to mid-sized organizations (20–5,000 employees): Nonprofits, government entities, healthcare, education, manufacturing, hospitality, transportation, and professional services.
-CEOs, COOs, HR leaders, and management teams seeking expert-level HR guidance.
Delivery Model
All services are delivered 100% virtually, allowing for:
-Faster response times.
-Confidential and secure processes
Cost-effective engagement without sacrificing quality.
Our Mission
To help organizations protect their leadership decisions, reduce risk, and operate with clarity and confidence—before problems turn into costly outcomes.
Aldea HQ is HOA and Modern community management software that centralizes communication, organizes information, and handles maintenance and or support requests.
It replaces scattered apps and social media groups with integrated tools for professional management.
The community news module allows administrators to share updates with rich text and media, schedule posts, and feature important announcements. A digital handbook organizes policies and documents into searchable categories.
Maintenance requests and support issues are managed with a priority-based ticket system, offering status tracking and comment threads for clear communication.
Smart notifications guide members to relevant content based on roles. Role-based access control, secure authentication, and activity audit logs ensure efficient management.
Stripe integration supports billing and payments, while each community gets a branded subdomain.
The user-friendly interface requires no technical training.
AskHrAI is an AI-powered HR platform that provides instant answers to employment law questions and streamlines HR operations across all states. The platform integrates tools for compliance, legal document generation, salary benchmarking, and employment risk assessment. The AI chat feature delivers answers based on federal and state laws, with risk flags and actionable steps. Salary benchmarking draws from Bureau of Labor Statistics data and AI analysis to deliver pay ranges, bonus structures, and negotiation insights. The compliance checker performs state-specific audits and generates prioritized PDF reports. Document tools create offer letters, warnings, termination notices, and handbooks with state-compliant content. Additional features include a job description analyzer, termination risk calculator, resume builder, interview question generator, and international pay calculator. Data privacy is maintained through encryption and automatic session expiration.
Message Alarm is an Android app that makes sure small businesses, shop owners and freelancers never miss an important customer message. It rings a loud alarm, even when the phone is on silent or Do Not Disturb, when a notification arrives from a chosen person or with a chosen word, for example a new order, a client message, a payment or an "urgent" request. It works with SMS, WhatsApp, Telegram, Messenger, Gmail, Slack and any app that shows notifications, with rules per app for people, keywords, hours and days, and a full-screen alarm card with Stop. Business features include Payment Soundbox (hear the amount when a payment arrives), auto-reply so customers know you'll get back to them, Smart Tray to keep only important notifications in the bar, searchable notification history, and spending and bill tracking from bank and wallet messages. Messages are processed on the phone and never uploaded, and there are no ads. Free plan available. Android 7.0 and later.
Onboarding Studio is an onboarding app from Activero for organisations that have more information than a new person can absorb in a first week. Instead of a handbook or an introduction day, the new person gets a sequence: steps, progress, the name of the person to ask, and short videos. The principle is taken from the pathway apps hospitals use, where a patient is told what happens next rather than everything that could happen. It is used for new employees, for newly arrived citizens and for patients. The specific detail is what people need, a phone number, a deadline, a link, and it is also what goes out of date first. Onboarding Studio monitors the links inside a flow and reports when one stops working. Editing is done by the organisation itself, and a change reaches the phone within minutes. Pricing follows the number of flows, not the number of editors or edits. Hosting, the editing tool, link monitoring, unlimited editors and unlimited edits are included in the subscription. Setup of a first flow and video production can be bought separately. Content can be published in several languages from one source, and the editor shows which language versions a change still needs. The standard version measures nothing. There are no accounts and no login for the people going through a flow, no field for a personal identification number and no third-party scripts. Processing and storage are in the EU, with operations and database in Frankfurt and files in Cloudflare's EU jurisdiction. A version with measurement can be supplied, and the product can be self-hosted.
CertReel turns the documents you already have (a safety orientation, an SOP, a handbook policy, a photo of a procedure) into video training your team will actually finish, and keeps the records that prove it.
Upload a PDF, Word file or photo, or just type the topic. CertReel writes the training from your rules in two formats: animated scenes where characters act out your policy, or step-by-step Instructions with a real photo on each step and safety warnings people can't miss. You review every line, photo and quiz question before anything goes to your team.
Delivering it is simple. Send each employee a personal link, or print a QR poster for the break room or the machine itself. Staff train on their phone with no app and no password. They can't skip ahead, and the quiz reshuffles if they guess. Bundle several trainings into an onboarding course with one link and one progress tracker. Add Spanish or any of 70+ languages to a finished training, under the same link and QR code.
Every pass earns a branded certificate with its own public verification page. Your results show who passed, how many tries it took, which language they used and when, ready to export for an inspector, with recertification reminders when training comes due.
Built for small and mid-sized businesses without a training department: warehouses, restaurants, care agencies, clinics, retail, trades and activity businesses. Pricing is flat, with no per-seat fees and unlimited learners.
Mahattattva is an educational transformation company dedicated to empowering schools with sustainable solutions and innovative practices. By integrating cutting-edge technology and research-backed methodologies, Mahattattva aims to enhance teaching and learning experiences, preparing students for the complexities of the modern world.
Key Features and Functionality:
- Academic Reviews: Utilizes proprietary audit tools to identify and address gaps in academic systems and processes.
- Continuous Teacher Professional Development: Offers ongoing support and training for educators to ensure effective program implementation and professional growth.
- Comprehensive Resources: Provides detailed teacher and student handbooks to facilitate structured learning.
- Lesson Observations and Team Teaching: Conducts regular evaluations and collaborative teaching sessions to maintain high educational standards.
Primary Value and Solutions:
Mahattattva addresses the evolving needs of educational institutions by offering tailored solutions that bridge traditional teaching methods with modern technological advancements. By focusing on continuous professional development and resource provision, Mahattattva ensures that educators are well-equipped to foster student engagement and success in an increasingly dynamic world.