Operações de TI Software

There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features. Análise coletada por e hospedada no G2.com.

One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.

The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control. Análise coletada por e hospedada no G2.com.

During my initial use of the software, there have been times when it was challenging to operate, particularly with regard to the process of handling various tickets such as incident tickets and service tickets. Sometimes it was not evident where certain processes would be performed, and it took considerable effort on my part to perform such processes as updating tickets and moving them along different statuses. Even today, certain processes still appear to take an unreasonable amount of time to accomplish, mostly due to having to perform several actions before reaching the desired results. This is even more evident when it comes to managing multiple tickets at once. Análise coletada por e hospedada no G2.com.

In previous times, requests were done via emails or chats. It was quite difficult to monitor the progress since updates were not done properly. This resulted in me having to dig through emails in order to determine the progress made on each request. Since all requests are recorded as tickets now, this process becomes simpler. All I have to do is open the tickets in order to monitor the status and any progress that has been achieved. In this case, it was easier for me to manage my requests since I did not have to make frequent check-ups to determine the progress made. Análise coletada por e hospedada no G2.com.

I think VMware vSphere's licensing system could be improved. There are a lot of bugs in the older versions, and you have to upgrade to the latest version for everything, which causes a lot of downtime during the upgrade procedures. If there's a way to improve the downtime aspect, that would be great. Análise coletada por e hospedada no G2.com.

I use VMware vSphere for our platform virtualization, which solves the problem of relying on cloud resources. It allows us to scale with our own private infrastructure, saving on the significant costs that cloud solutions generate nowadays. Análise coletada por e hospedada no G2.com.

Embora os servidores sejam fáceis de gerenciar, acho que a interface de gerenciamento poderia ser mais intuitiva. Análise coletada por e hospedada no G2.com.

Acredito que isso resolve muitos problemas que tivemos no passado. A solução que temos é um cluster com 3 nós, então só por isso, isso nos dá alta disponibilidade, o que significa que se um servidor cair, tudo continua funcionando. A interface de gerenciamento nos permite criar VMs no cluster e distribui as VMs entre os nós. O sistema também nos permite adicionar mais nós ao cluster local, bem como adicionar nós remotos e habilitar a replicação de dados. Atualizar o sistema Scale é muito fácil e ele atualiza um servidor de cada vez, não exigindo nenhum tempo de inatividade. Uma coisa que estão anunciando na época em que estou atualizando esta revisão é a compatibilidade com a plataforma de backup Veeam, o que será de fato um grande marco. Análise coletada por e hospedada no G2.com.

As far as my use of it so far, it has been a genuinely good, all-around experience. I haven’t found anything to dislike yet, since it delivers the results I was looking for. Análise coletada por e hospedada no G2.com.

It has solved many of the problems we were having with other operating systems. We no longer need to worry about licensing costs or restrictions because it’s free and open source. On top of that, it has handled security really well for us, and we haven’t had many concerns about viruses or needing constant antivirus software running in the background. Since using it, I’m able to focus more on actually getting work done instead of dealing with system slowdowns and ongoing maintenance. Análise coletada por e hospedada no G2.com.

Eu amo a maior parte desta plataforma, mas senti que uma melhoria geral das funcionalidades pode ser feita para uma melhor eficiência e uso eficaz desta plataforma. Também sinto que os relatórios poderiam ser um pouco mais detalhados, o que permitirá uma melhor tomada de decisões. Embora eu adore o modelo de preços atual, gostaria que houvesse mais opções de preços disponíveis. Análise coletada por e hospedada no G2.com.

Esta plataforma é realmente útil com sua automação, que reduz a necessidade de desviar recursos críticos para tarefas mais repetitivas e menores. Isso aumenta a eficiência e a eficácia. Além disso, a capacidade desta plataforma de monitorar o desempenho também é muito boa para gerenciar o todo. A segurança desta plataforma também é confiável. Análise coletada por e hospedada no G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Análise coletada por e hospedada no G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Análise coletada por e hospedada no G2.com.

Alguns relatórios na área de inventário, especialmente relacionados a softwares, ainda podem evoluir. A ampliação dessas análises traria um conjunto mais completo de informações, facilitando a centralização das ferramentas e aprimorando o controle dos ativos de TI. Análise coletada por e hospedada no G2.com.

O Milvus tem sido fundamental para a evolução contínua do meu suporte. Através dos dashboards, relatórios e acompanhamento detalhado dos atendimentos, consigo identificar padrões, mapear falhas recorrentes e atuar de forma mais estratégica na causa raiz dos problemas. Isso nos permite sair de uma postura apenas reativa e trabalhar na neutralização de incidentes recorrentes, aumentando a eficiência da equipe, melhorando os SLAs e elevando a qualidade do atendimento prestado aos usuários. Análise coletada por e hospedada no G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Análise coletada por e hospedada no G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Análise coletada por e hospedada no G2.com.

One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work. Análise coletada por e hospedada no G2.com.

Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently. Análise coletada por e hospedada no G2.com.

Até agora não há pontos negativos no motadata, a noite está boa. Análise coletada por e hospedada no G2.com.

Os recursos avançados são que, sempre que o cliente abrir um ticket de suporte, ele será automaticamente encaminhado para as ferramentas de ticketing e atribuído ao engenheiro de disponibilidade.

Isso reduz o custo de tempo e funciona perfeitamente. Análise coletada por e hospedada no G2.com.

1. UI / UX

Limitations: The UI feels less intuitive and somewhat unpolished. There’s a learning curve, and in some situations you may need scripting knowledge to really get the most out of it.

2. Integrations

Limitations: API-based integrations with external enterprise tools can be somewhat limited.

3. Performance

Limitations: Performance can dip on slower networks, especially during large-scale patch deployments.

4. Pricing / ROI

Limitations: Pricing feels a bit higher.

5. Support / Onboarding

Limitations: The initial setup and configuration can take time.

6. AI / Intelligence

Limitations: It’s not as advanced as more AI-first platforms. Análise coletada por e hospedada no G2.com.

IT teams often end up using different tools for patching, security, asset tracking, and remote support. That fragmentation creates unnecessary complexity, drives up costs, and leaves poor visibility across the environment.

Endpoint Central addresses this with unified endpoint management (UEM) from a single console, letting teams manage Windows, Mac, Linux, and mobile devices together. From a UI/UX perspective, having everything in one place makes day-to-day administration more consistent and easier to follow.

A common challenge is simply not knowing what devices exist or what they’re running, which leads to unmanaged endpoints and, ultimately, security risks. The solution here is real-time asset inventory and monitoring, with full visibility into hardware, software, and usage mapping. The AI/intelligence angle is the real-time insights and analytics that help turn inventory data into something actionable.

Unpatched systems are the #1 cause of breaches & ransomware, and manual patching is both slow and error-prone. Endpoint Central’s approach is automated patch management for both the OS and applications, supported by AI-driven threat detection plus vulnerability scanning and remediation. With AI/intelligence focused on predictive threat detection, the practical outcome is faster patch cycles and less downtime.

When devices are spread across locations, networks, and users, remote management and support becomes difficult. The platform’s remote monitoring and control works across LAN, WAN, cloud, and remote setups, and includes secure remote troubleshooting tools. A central dashboard improves remote management from a UI/UX standpoint, while support and onboarding benefit from faster remote issue resolution. Performance-wise, this translates into less downtime for employees.

Many routine tasks—patching, software deployment, and reporting—are repetitive and time-consuming. An automation-first platform helps by automating patch deployment, software installation, and reporting workflows, which improves performance through faster execution and fewer manual errors.

There’s also the ongoing difficulty of meeting standards such as GDPR and ISO. Built-in compliance reports, policy enforcement, continuous monitoring, and audit-ready data help reduce the manual effort needed to stay aligned.

Finally, multiple tools plus manual work typically means higher cost, and low efficiency leads to poor ROI. Consolidating tools and leaning on automation improves asset utilization and helps bring costs under control. Análise coletada por e hospedada no G2.com.

I don't find anything that i didn't like. Análise coletada por e hospedada no G2.com.

It helps me manage multiple environments in a single pane of glass. It also allows me to perform multiple activities—like backup, DR, and migration—directly from the Sangfor Cloud Platform itself. Análise coletada por e hospedada no G2.com.

I understand it has less capabilities on the AI automation and integration parts as the tool takes a lot of time to process the information and it is a lot slow so we need to improve on that part.

Secondary concern is regrading the tool cost around the cost and the learning curve for high-level logic needs to be taught to every developers while using the solution Análise coletada por e hospedada no G2.com.

Manual works is converted to automated workflows.

It integrate agents, and cyber security teams, and tools with speed and control. Análise coletada por e hospedada no G2.com.

Não gosto do Proactivanet porque criar uma métrica e alerta é complexo, gostaria de poder fazê-lo com facilidade assim como personalizar cores, como por exemplo no Power Bi. Análise coletada por e hospedada no G2.com.

Proactivanet nos ajudou a ter um controle centralizado dos ativos tecnológicos da universidade em uma única plataforma, permitindo-nos identificar quem os usa, com que frequência e o tipo de uso que é dado aos equipamentos de computação, o que facilita a tomada de decisões. Análise coletada por e hospedada no G2.com.

Não há nada para não gostar na ferramenta. Qualquer produto tem que passar por sua evolução com o tempo e recursos de IA/ML estão sendo propostos para lançamentos futuros e estou ansioso para experimentar o mesmo. Análise coletada por e hospedada no G2.com.

Atualmente, estamos usando o Wolken service desk para todas as nossas entregas aos clientes, onde os SLA's são fundamentais para as operações. A facilidade de criar tickets, o fluxo de operações e a visibilidade para nossos clientes são perfeitas. A base de conhecimento nos ajuda e também aos usuários a resolver os tickets/problemas mais rapidamente. Os relatórios e painéis nos ajudam a gerar nossos relatórios semanais/mensais de forma mais fácil e a ferramenta se torna um único ponto de referência/prova para revisão. Análise coletada por e hospedada no G2.com.

Não há muito do que não gostar, honestamente. A elaboração de relatórios poderia ser um pouco mais flexível, mas isso é realmente menor no grande esquema das coisas. Análise coletada por e hospedada no G2.com.

Nossa equipe de TI estava constantemente soterrada em tickets repetitivos — o tipo de coisa que não deveria exigir um humano. O Harmony basicamente tirou toda essa pilha do nosso prato. Também estamos crescendo rapidamente, e acompanhar manualmente o onboarding, os pedidos de acesso e o offboarding simplesmente não era mais sustentável. Agora tudo funciona sozinho, o que significa que nossa equipe pode realmente se concentrar em coisas que importam. Análise coletada por e hospedada no G2.com.

Setup and initial configuration took more time than expected. Out of the box, it’s clean, but not fully aligned with how a financial services operation runs, especially with compliance layers involved. We had to spend a fair amount of time customizing workflows, permissions, and data structures to make it fit. Análise coletada por e hospedada no G2.com.

For us, the main problem was fragmented visibility across systems and inconsistent handling of service requests. Before Freshservice, different teams were using separate tools or even manual processes, which made it harder to track issues, assess risk impact, and maintain audit readiness. Now we have a more centralized view of incidents, assets, and service activity. That directly supports better risk oversight because we can trace issues back to systems, understand dependencies, and respond faster when something goes wrong. It also helps from a compliance standpoint since we have clearer records and more consistent workflows. Análise coletada por e hospedada no G2.com.

Eu teria preferido mais tempo para testar tudo adequadamente antes de tomar uma decisão. Encontramos desafios de escalabilidade, e o desempenho foi limitado em cenários de alta E/S. Alguns dos recursos mais avançados também não são explicados muito claramente na documentação, então levou um tempo extra para entendê-los. Análise coletada por e hospedada no G2.com.

Estávamos procurando uma maneira econômica de executar um pequeno ambiente virtual com alta disponibilidade. Ele suporta múltiplos hipervisores, incluindo VMware ESXi e Linux KVM, e roda em hardware padrão. O Storemagic atendeu muito bem a essa necessidade sem exigir uma infraestrutura pesada. Também ajudou a aliviar nossas preocupações com o tempo de inatividade, que era uma prioridade importante para nós. Análise coletada por e hospedada no G2.com.

Há um recurso específico que eu gostaria de ver em futuras atualizações: a capacidade de salvar visualizações (chamados atribuídos a um determinado agente, chamados com um determinado status) no seu perfil HALP. Análise coletada por e hospedada no G2.com.

HALP está facilitando para nossa equipe resolver problemas à medida que surgem, seja criando um tíquete através do Teams ou e-mail. Também facilita para o solicitante acompanhar o status de seu tíquete, devido ao fato de ser atualizado dinamicamente através do Teams. Análise coletada por e hospedada no G2.com.