Zillow Reviews & Product Details

Zillow Rental Manager is an all-in-one platform designed to simplify the rental process for landlords and property managers. It offers a suite of tools that streamline tasks from listing properties to managing tenants, making it easier to fill vacancies and oversee rental operations efficiently. Key Features and Functionality: - Property Listings: Create and publish rental listings in minutes, reaching a vast audience across Zillow, Trulia, and HotPads. - Tenant Screening: Access comprehensive background checks, credit reports, and eviction histories to evaluate potential tenants effectively. - Digital Leases: Build and send lease agreements online, facilitating a secure e-signature process for both parties. - Online Rent Collection: Accept rent, utility payments, and move-in fees electronically, with funds deposited directly into your bank account. - Tour Management: Coordinate property showings by setting available times, allowing prospective tenants to schedule tours seamlessly. Primary Value and Solutions: Zillow Rental Manager addresses common challenges faced by landlords by integrating essential rental management tasks into a single, user-friendly platform. It saves time by automating processes such as tenant screening and rent collection, reduces paperwork through digital leases, and enhances property visibility to attract qualified renters quickly. This comprehensive approach empowers landlords to manage their properties more effectively and with greater confidence.

Seller

Zillow

Discussions

Zillow Community

Languages Supported

English

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 306 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Zillow Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Zillow, and what problem is it built to solve?

Zillow is a real estate platform that helps people explore home values and connect with real estate professionals as they buy, sell, rent, or finance a home. It is built to make the move from one home to another less difficult.

What company sizes and industries is Zillow the best fit for?

Positive feedback is concentrated among smaller organizations and users working in real estate, with mid-market organizations also represented.

Company size — Small businesses: The most prominent size segment among positive reviewers.
Company size — Mid-market: Also represented among positive reviewers.
Industry — Real estate: The clearest industry concentration, including residential and commercial real estate work.

What customer support options does Zillow provide, and how do users find the overall support experience?

The support experience is mixed: some users describe helpful, professional assistance, while others report slow responses or difficulty getting issues resolved. Zillow’s support channels aren’t specified here.

What features or capabilities could make Zillow even more useful?

Zillow could be more useful with fresher, more dependable property information and additional ways to narrow searches. The most common improvement themes include:

Update listing status and property details more promptly so information better reflects what is currently available.
Add more precise search filters for property features and amenities.
Make home-value estimates more accurate and clearer about their limitations.

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Latesha T.

Call Center Representative

Mid-Market (51-1000 emp.)

Originally submitted 12/12/2023

"Easy to use"

5/5

What do you like best about Zillow?

I like that you can check your home's market value and they send you emails to stay up to date on it too. I like that you can see when it goes up or down and can see homes in your area going up and down too. I also like if you want to sell or look for a home, this is a great go-to for these needs as well. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I don't like that Zillow and other websites have different numbers when it comes to market value and the market value of the neighborhood. Review collected by and hosted on G2.com.

Blake M.

Enterprise Sales Development Representative

Enterprise (> 1000 emp.)

12/12/2023

"Great experience with Zillow!"

4/5

What do you like best about Zillow?

The ease of the product. Very simple and easy to navigate the site and find what I need. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Not much that I dislike. Overall, they've created a very user-centric product that serves its purpose wholely. Review collected by and hosted on G2.com.

What problems is Zillow solving and how is that benefiting you?

To me, Zillow solves problems such as property search and discovery, home valuation, market trend insights, rental listings, buying and selling assistance, and providing property history and details. It offers tools for users like myself to navigate the real estate process, including mortgage calculators and information on financing options. Zillow aims to simplify the real estate experience, making it easier for users to find, buy, sell, or rent properties. Review collected by and hosted on G2.com.

Nicole M.

Small-Business (50 or fewer emp.)

12/13/2023

"LOVE THIS APP"

5/5

What do you like best about Zillow?

I LOVE ZILLOW!! I have actually been using this platform since 2018!!!! LOVE how easy it is to use and I also love the different filters you can apply to narrow down the perfect homes/apartments/condos! I have my lease through Zillow and payments are easy and seamless~! My landlord is able to update my lease and payments as well which is super helpful! I highly recommend using Zillow to find your next dream living space! Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I wish there were more pet friendly listings but that's not really in Zillow's control. Review collected by and hosted on G2.com.

Meryl M.

Legal Assistant Paralegal

Enterprise (> 1000 emp.)

Originally submitted 3/14/2022

"Not Realtor Friendly"

0.5/5

What do you like best about Zillow?

The only upside is that potential buyers and sellers do go there and can be a resource of info; however, the Zestimates are 99% of the time off base and set unrealistic expectations. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

That's it's an aggregate of inaccurate, incomplete information. It sets an expectation for the Buyer and Seller that is almost always inaccurate. There is nothing about Zillow that works for me as a Realtor and I discourage folks to use it...or if they must, understand the drawbacks. Review collected by and hosted on G2.com.

Recommendations to others considering Zillow:

Take it for what it is worth. Know that your clients may be looking at this for reference or active or non-active listings & using the information as gospel. Need to have your elevator pitch perfected. Review collected by and hosted on G2.com.

What problems is Zillow solving and how is that benefiting you?

This software creates business problems. I imagine if I paid to have my profile front & center, there may be buyers or sellers. I have talked with many a Realtor, and they've never received business. In fact, the leads go to a general phone number of someone that is NOT the listing agent. Misleading. But I have heard that even with those that paid for premier membership, the benefits are slim to none! Review collected by and hosted on G2.com.

Derek S.

Principal/Financial Advisor

Small-Business (50 or fewer emp.)

Originally submitted 12/13/2023

"Zillow is a reliable resource for estimating real estate pricing"

5/5

What do you like best about Zillow?

Zillow is easy to use, a fast way of looking for and viewing properties and getting an estimate on values. Additionally it's useful for seeing price trends. Filters allow you to search areas and quickly see on the map where a property is located. The additional information available for each property, such as interior and exterior features, estimated taxes, walkability etc, is very useful. Comprehensive information for scouting properties. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

At this point there is nothing to dislike as the service provides a comprehensive easy to use format with all important data. Review collected by and hosted on G2.com.

Pennee M.

supervisor

Small-Business (50 or fewer emp.)

8/1/2024

Guest users or non-business users of the software, not included in G2 scores.

"Review from Consumer"

5/5

What do you like best about Zillow?

Easy to set up standards. I use zillow often. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Not enough houses being shown. Needs more filtering options Review collected by and hosted on G2.com.

Crystal H.

Robotic Performance Analyst II

Small-Business (50 or fewer emp.)

12/12/2023

"Zillow is the primary site I use when considering a move"

5/5

What do you like best about Zillow?

What I like best about Zillow being alerted to new homes to view in the area I'm looking in so I don't have to worry I'm missing anything. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I dislike when a listing has no pictures, I feel those should not be allowed because a person would not consider a place to move to if they can't even see it. Or take the time to go view it if you have no idea what you're walking into. Review collected by and hosted on G2.com.

Michelle N.

President

Human Resources

Small-Business (50 or fewer emp.)

12/16/2023

"Zillow-When you need to know the real estate market"

5/5

What do you like best about Zillow?

I like that Zillow will help you with everything in the real estate market from available homes for sale and their information and pictures, to homes for rent, finding an agent and information on home loans as well. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I was frustrated when I had to sign into Zillow in order to save a listing on a like list Review collected by and hosted on G2.com.

ALYSSA H.

Small-Business (50 or fewer emp.)

12/14/2023

"HELPFUL AND INFORMATIVE"

5/5

What do you like best about Zillow?

I enjoy using zillow to keep me up to date on homes for sale in my area and in the areas I would like to purchase a home in the future. I also appreciate that they have an app that is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I enjoy using all the features zillow has to offer. Review collected by and hosted on G2.com.

Joseph H.

Real Estate Broker

Small-Business (50 or fewer emp.)

Originally submitted 10/24/2017

"Zillow; Good and Bad"

3.5/5

What do you like best about Zillow?

The site itself is really easy to use. Photos are all there and the data is from the local MLS within minutes. Considering the amount of data, access to that data is pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Sometimes it is difficult to find my contact data on the page. Also, there are times when the property data is not updated at regular cycles. At times I will get a call from possible clients on homes that have been off the market for a while. Review collected by and hosted on G2.com.

Recommendations to others considering Zillow:

Use it! It is exactly what it advertises! Review collected by and hosted on G2.com.

What problems is Zillow solving and how is that benefiting you?

As a Real Estate Broker, the big issues are getting the house out there to those who are coming into the area looking for a new home. The real task is just to get the information out there to the widest audience. Getting your pictures and home information is excellent. Review collected by and hosted on G2.com.