--- title: Zillow Reviews meta_title: 'Zillow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 306 reviews by the users' company size, role or industry to find out how Zillow works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 306 scale: '5' date_modified: '2026-11-11' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

Zillow Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

User Insights

Average based on 306 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Zillow Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Zillow, and what problem is it built to solve?

Zillow is a real estate platform that helps people explore home values and connect with real estate professionals as they buy, sell, rent, or finance a home. It is built to make the move from one home to another less difficult.

What company sizes and industries is Zillow the best fit for?

Positive feedback is concentrated among smaller organizations and users working in real estate, with mid-market organizations also represented.
  • Company size — Small businesses: The most prominent size segment among positive reviewers.
  • Company size — Mid-market: Also represented among positive reviewers.
  • Industry — Real estate: The clearest industry concentration, including residential and commercial real estate work.

What customer support options does Zillow provide, and how do users find the overall support experience?

The support experience is mixed: some users describe helpful, professional assistance, while others report slow responses or difficulty getting issues resolved. Zillow’s support channels aren’t specified here.

What features or capabilities could make Zillow even more useful?

Zillow could be more useful with fresher, more dependable property information and additional ways to narrow searches. The most common improvement themes include:
  • Update listing status and property details more promptly so information better reflects what is currently available.
  • Add more precise search filters for property features and amenities.
  • Make home-value estimates more accurate and clearer about their limitations.

Zillow Reviews (306)

View 2 Video Reviews
Reviews

Zillow Reviews (306)

View 2 Video Reviews
4.1
306 reviews

What do users say?

Generated using AI from real user reviews
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Patricia P.
PP
Patricia P.
Senior Account Manager
Small-Business (50 or fewer emp.)
"Zillow is superhelpful for determining house costs"
4.5/5
What do you like best about Zillow?

I appreciate Zillow as a useful tool to check your home's value, check who is for sale in your neighborhood and surrounding areas, and estimate the cost to purchase a home your family may be interested in. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Sometimes the "zestimates" are off based on what an appraiser may confirm the house is worth or could be sold for Review collected by and hosted on G2.com.

India A.
IA
India A.
Retail Sales Manager
Small-Business (50 or fewer emp.)
"Zillow for Homes"
4/5
What do you like best about Zillow?

I like that zillow has a variety of listings for homes. Very easy to search what you are looking for. Very easy to contact the seller. I use it often to see what listings they have. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

The least helpful about zillow is that the percentage of the seller commission is high. Review collected by and hosted on G2.com.

Verified User in Research
UR
Verified User in Research
Small-Business (50 or fewer emp.)
"Home Hunting Made Easy"
5/5
What do you like best about Zillow?

I love that you can filter your search for exactly what you need. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

The only thing I dont like about it is I wish there was a filter option to choose a garage style in your search. Exp: 1 or 2 car garage and attached or detached Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Zillow has been a reliable reflection of the current housing market"
5/5
What do you like best about Zillow?

The map feature on Zillow is very organized. I like that the price of the house is reflected on the bubble. I also enjoy their favorite feature. When I find a house I like, all I have to do is tap the heart and it remembers it for me. The listings are very concise and organized in a manner where you get all the pertinent information you're looking for in one place. The information about open house or tours is usually listed. The photos are very helpful and the platform used to view those are well designed. It is easy to get started from the homepage and the settings can be fine-tuned to filter exactly what I am looking for. This saves time as I have noticed it doesn't give me much that I am not interested in or looking for. I use Zillow almost daily. Implementation is easy as I have it saved in bookmarks and am ready to get going, the site is very user-friendly. The customer support page is very helpful and contact information is easily accessible. I find it to have great ease of integration in my housing search and needs. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

The biggest downside of Zillow for me is that it is not updated in real-time. For instance, on one occasion a house I was interested in said it was available, but when I reached out to the contact, it was actually already under contract and had been for a couple of days. The site did not reflect that change. I think the site could benefit from more accurate and timely updates on listing status. I also think there should be more disclosure on square footage in the listing. I have noticed some houses don't seem to match up and come to find out they are counting a crawl space/foundation. Review collected by and hosted on G2.com.

Michelle D.
MD
Michelle D.
CEO and Founder
Small-Business (50 or fewer emp.)
"Ease of use and several great features to facilitate the decision making process."
5/5
What do you like best about Zillow?

How easy it is to use the interface and save favorites. I also like that you can see the ratings for schools. It has many features. Some which I don't even use, but nice to know they are there. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Nothing. Very few times has the interface had a glitch, but this rarely happens. Review collected by and hosted on G2.com.

Francine C.
FC
Francine C.
Licensed Real Estate Agent - Elite Real Estate Solutions
Real Estate
Mid-Market (51-1000 emp.)
Originally submitted 12/12/2023
"Zillow is the most recognizable app in Real Estate"
4.5/5
What do you like best about Zillow?

Everyone can access it by both a desktop or mobile device Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Do not like it doesn't give the listing agent credit when someone looks at a property - it's for the "Advertised" agents. The quality of leads are poor. The quantity is good, but the quality of lead it poor because the consumers aren't told what they SHOULD be doing. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Good tool, bad api"
3.5/5
What do you like best about Zillow?

The connection with "ready to transact" clients is awesome. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

The API is bad. The system is buggy on the calls. Review collected by and hosted on G2.com.

David C.
DC
David C.
club promoter
Small-Business (50 or fewer emp.)
"Makes home searching very easy"
5/5
What do you like best about Zillow?

I like how easy it is to search for property that meets my criteria and the way results are sorted. The 3D tour is also an excellent feature. It's updated frequently. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I wish there were a quick way to see properties I recently viewed on the map besides going to my saved menu. Review collected by and hosted on G2.com.

Akhila C.
AC
Akhila C.
Salesforce Administrator
Small-Business (50 or fewer emp.)
"Precise and User Friendly"
5/5
What do you like best about Zillow?

Zillow App is very helpful in finding out the home spaces for rental and sale. It is easy to integrate or login and one can navigate through it without much efforts. It has many features to choose from and select accordingly to our needs. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I have not come across anything which I dislike in my experience. Review collected by and hosted on G2.com.

Gretchen C.
GC
Gretchen C.
Assistant Director, Gift Processing and Data Management
Enterprise (> 1000 emp.)
"Fun, engaging and addictive site"
4.5/5
What do you like best about Zillow?

I like that Zillow is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Housing estimates seem haphazard. I don't know what goes into their figures. Review collected by and hosted on G2.com.

Questions about Zillow? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 3 years ago

What is Zillow used for?

0 Upvotes
1
Join the conversation
AC
Ariel Compean
•
Last activity over 6 years ago

How do you compare Trulia to Zillow? Which one of these platformas are headed in the right direction

2 Upvotes
1
Join the conversation

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

Average Discount

6%

Zillow Comparisons
Zillow Features
Premium Listings & Profiles
MLS Integration
Website Integration / Widgets