Zenefits Reviews & Product Details

We've been using Zenefits for over a year now and utilizing it for everything from hiring documentation, background check authorization, managing org charts, and managing paid time off requests and approvals. I am a big fan of their training materials, and in fact these were linked in my first day onboarding documents. The system is extremely user friendly and there are many templated "starting-points" to use, especially on the job offer side, so you don't have to start from scratch to create a job offer, which is really great. I like how there's a mobile app, and on a couple of occasions when I've forgotten to officially request my PTO (and I was on PTO), I've been able to log on and do so. Review collected by and hosted on G2.com.

My only compliant, which has now been addressed and fixed, is that on the mobile app, the documents weren't entirely visible so the pages of pdfs were cut off. This doesn't happen any more so mark it off! Review collected by and hosted on G2.com.

Really simple, easy to understand user interface for benefits, payroll and PTO management Review collected by and hosted on G2.com.

Customer support team can take a while to respond, even for critical issues. Review collected by and hosted on G2.com.

I love how easy the system is to use. All of my managers, employees and HR team members find the system easy to learn and easy to navigate. They provide great training tools for new employees and employees. I love the pricing, very reasonable and scalable for a small to mid size business in the growth phase. The features are all wonderful, in particular, PTO, Time and Attendance, Benefits, FSA, etc. Review collected by and hosted on G2.com.

I love the system and have no complaints, I just wish I had a dedicated account rep. Review collected by and hosted on G2.com.

They are an intuitive great HR platform that excels in Reporting, PTO, Onboarding as well as Terminating employees. The company also listens when there are issues. Review collected by and hosted on G2.com.

There are issues with the payroll function and while they are constanting improving and moving in the right direction, we still find ourselves frustrated. This is especially true with the email support function instead of being able to talk to someone readily. Also if you are in a state (ie. Ohio, Missouri) with multiple counties that need to be recorded for taxes, there is not the functionality either. Review collected by and hosted on G2.com.

UPDATE: Since writing the review below, I have worked with two additional companies. One company did NOT use Zenefits and had a cobbled together system of Salesforce + the broker's benefit portal. The lack of integrations was painful. Now I am back at a company using Zenefits and the employee onboarding experience always wows new hires. I'm pleased that some updates have been made in the time I was not actively using the product. Zenefits has been very responsive to adding in features to help small businesses during the coronavirus situation (i.e., new time off settings to match the CARES act legislation, reporting functions built out to identify financial figures for applying for PPP loans). Very happy to be back as a Zenefits user!

Our team uses Zenefits everyday for a wide variety of functions: offer letters, employee onboarding, background checks, data reporting, COBRA administration, payroll, Time & Attendance, Time Off, Open Enrollment, Compliance, integrations with vendors (Lessonly, Greenhouse, Carta). It is safe to say we are "power users." One of the best things about Zenefits is how much customer feedback they accept and how the product has continued to evolve during the time that we have been using it.

Our time savings from eliminating paperwork is very high (would probably need at least 1 additional FTE if we didn't have the product), we are more compliant than we would be otherwise, and our employees have never required training on the product. Review collected by and hosted on G2.com.

Payroll reporting can be tricky, and configuring the time off app is not intuitive. Review collected by and hosted on G2.com.

The level of integration and ease of use on the user end makes this a great solution for any employee. Our employees given a stress-free experience starting from day one, with an intuitive onboarding process, and an easy to manage portal for their day-to-day HR needs. Before using Zenefits, there were a lot of time-consuming manual processes we had to do, using various programs or file systems. Now it's all processed under one system with a simple, guided, and efficient process. Review collected by and hosted on G2.com.

If you're using Zenefits as a payroll provider, the level of customization is somewhat limited. However, customer service has always been helpful to the needs of our business and new features are constantly coming out. Review collected by and hosted on G2.com.

The system knows how to display static pages of information (like your insurance group number) on a screen quite well...which is not saying much. Review collected by and hosted on G2.com.

As a timekeeping solution, Zenefits is one of the worst pieces of garbage in the software landscape. While other software companies are tackling complex problems in computation and AI, here stands Zenefits: a tool that is failing completely at implementing the humble data table.

When you enter time into a Zenefits timesheet cell and click out of the cell, the data will often just disappear. Imagine having to spend 45+ minutes filling out a weekly timesheet because the system will only save your data 1/10 attempts. If you try and work quickly as you would in Excel, your data will be saved 0% of the time. As a critical system to pay your employees, Zenefits should be scrubbed from the vetting list without question. Review collected by and hosted on G2.com.

Quick implementation and easy to manage. Review collected by and hosted on G2.com.

Payroll integration with outside providers Review collected by and hosted on G2.com.

Zenefits allowed us to centralize HR information into one platform. Review collected by and hosted on G2.com.

Support is not great, it can take a long time to get a response from the team. Review collected by and hosted on G2.com.

ease of use, ease of implementation. time saver. reports are amazing! Review collected by and hosted on G2.com.

slow response on support requests, especially on tax related questions/concerns Review collected by and hosted on G2.com.

Zenefits provides a great new employee onboarding experience, a beautiful user interface, and easy to use payroll. We have added additional services over time (benefits administration) and that process is fairly easy. The cost is in line with other providers who offer inferior products. The reporting features are comprehensive and allow you to gather great insight into your company. Zenefits also takes care of tax filing which is a huge burden off our shoulders. Review collected by and hosted on G2.com.

Switching systems is always a pain, but they make it bearable. I wish Zenefits would assign just one person to walk you through the process, but the team does get the job done.The reporting features are robust but take quite a while to get used to. There are so many it can sometimes be difficult to sort through them to find the right one. Review collected by and hosted on G2.com.

Ease of use, easy implementation, cost-savings, user-friendly interface, mobility, innovative approach to HRIS. We signed our contract with Zenefits in mid-December of 2017 and were ready to do payroll by January of 2018. It made for a better end-user experience, more efficient processes in the back-office and it's hard to imagine working without Zenefits (or a tool like it) ever again. The real lesson-learned is that when the end user engages with this system because it's accessible, it takes a load off of the back-office more. Review collected by and hosted on G2.com.

Customer support could be better; there used to be a premium package but wait times have been long recently. Outside of that, there really have not been any major issues with Zenefits. A ton of upside. Review collected by and hosted on G2.com.

Zenefits has really added value to our team by providing a super easy to use platform for everyone to access. Being able to pull reports easily from the platform has probably been what has benefited us internally the most along with being able to have a HRIS platform that has everything in one. With our previous vendor, we used to have issues with payroll all the time, but with Zenefits, it's always been smooth, and timely that even our employees have raved about it. Its a robust HRIS platform for companies that don't need all the frills. Review collected by and hosted on G2.com.

It takes awhile to get in touch with a customer service agent sometimes. But when you do get in touch with them they are super helpful. I wish the communication was better but we rarely have issues so this only really applies if we have an urgent issue we need to take care of right away. I also wish there was just one person you could talk to that would be managing all your customer issues- it becomes redundant when I have to explain to every single new person with the issue is I need help with. Review collected by and hosted on G2.com.

Easy for end users to navigate. Nice layout. Everything very simple. Review collected by and hosted on G2.com.

Some things are too simple. They break down. 90% of the site is well laid out and easy to use, but the last 10% is a nightmare. Review collected by and hosted on G2.com.

The application itself is well designed and clean. The company has invested in a good web application that is easy to navigate and takes the headaches out of managing benefits and all sorts of complex processes when it comes to HR and staffing Review collected by and hosted on G2.com.

We had a very difficult time actually using the services they provided. Not only did we have MULTIPLE issues with medical coverage, start dates, end dates, and changes in medical plans, we also had problems where employees were sent medical bills months later claiming coverage had been canceled despite any lapses in coverage with Zenefits.

Now, after months of being off the system, I've been AUTORENEWED for an entire year and customer support sent me a copy of the MSA with the statement "We have sent the renewal emails to you prior to the renewal and we will not be able to provide a refund as per the MSA." I've scoured my inbox and see no emails ever sent regarding my renewal. Review collected by and hosted on G2.com.

You can handle a variety of employee needs using Zenefits - submit offer letters, send insurance enrollment forms, other forms as needed (401k, HSA, FSA, etc). You can also create a flow chart of your company's hierarchy and provide employee training through it. It's very easy and straightforward for employees and employers alike. Review collected by and hosted on G2.com.

There was nothing I particularly disliked about Zenefits. The org chart, if your company is larger, can be slow when loading. Review collected by and hosted on G2.com.

Lots of tools in one software (payroll, timeclock, PTO tracking, integrations with 401K and medical, doc storage, managing hiring, etc) Review collected by and hosted on G2.com.

Support is a little clunky

Cloud based so can be a little slow sometimes Review collected by and hosted on G2.com.

They have yet to show me why I subscribed to there service Review collected by and hosted on G2.com.

Initial company set-up-We have 14 employees, it took 2 1/2 months to get us set up

Software-We just stated our 7th month of service and our accounts have been accidentally erased for a 3rd time. Not bad if you don't mind not being able to use your card at the pharmacy because your account is "gone". It only takes 1-2 weeks for them to fix the mistake.

On-going support-Not bad if you don't mind waiting on line for 35-45 minutes to get help. You are never given a contact name or number of an individual to call.

Management-Everytime we have had a major issue I have asked to have a manager call me to discuss what keeps happening. To date I have not received a call from anyone at Zenefits.

Value for your money-This was touted as one of the cheaper alternatives and I can say I got what I paid for.

We only signed up for the Flex service. I am so glad they aren't handling my payroll or other HR services. I would have to hire someone just to deal with Zenefits.

Our account has been deleted so I am unable to log in and show you anything. If you would like to contact me in a couple of weeks when we are back online I will send you a screen shot Review collected by and hosted on G2.com.

Was easy to set up initially and the features were pretty solid. Review collected by and hosted on G2.com.

- Missed multiple filing deadlines. Absolutely no word after weeks of correspondence on if they did or did not file.

- 0 customer support. They're a cute company, but when it comes down to it, they clearly haven't been able to scale properly, and can't provide clear answers. Seem to have switched to foreign support in the last few months.

- Scammers? Fraudsters? Who knows, but at this point they're sitting on a ton of my cash, taking payment, and clearly not paying the gov.

Always sad to see, but if you're considering a payroll company, I'dm advise you to steer clear. Review collected by and hosted on G2.com.

The pricing for the product was very low relative to the competition. Review collected by and hosted on G2.com.

Having to learn new software is always a pain. Review collected by and hosted on G2.com.

How easy and paperless it is. It keeps everyone organized. Review collected by and hosted on G2.com.

That it no longer syncs with the products it used to sync with when we originally purchased it. Review collected by and hosted on G2.com.

I love this app because it keeps track of all my employees information, benefits, employees time entry's and it makes new hire on boarding so fast and easy! Review collected by and hosted on G2.com.

There is no downside at all to using Zenefits, it's great! Review collected by and hosted on G2.com.

Zenefits is intuitive and very easy to use, both on the admin side and for our employees. We have been able to utilize their platform for 100% of our HR functions including payroll and have scaled from less than 10 employees to now over 40 and growing. Review collected by and hosted on G2.com.

Our only critique of Zenefits is the Reporting is not as intuitive or robust as we would like and we are eager for them to roll out device management (computer, phone, ipad, etc.) to ease the onboarding of new hires. Review collected by and hosted on G2.com.