Zenefits Reviews & Product Details

Zenefits Overview

What is Zenefits?

Zenefits is a SaaS cloud-based human resources platform that helps more than 11,000 small and mid-sized companies empower their workforce, manage change and stay compliant. Zenefits' People Platform delivers the most comprehensive, intuitive HR experience in the market. Its HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration – reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

Zenefits Details
Website
Languages Supported
English
Product Description

Zenefits gives you a single place to manage your payroll, benefits, HR, and compliance -- all online, all in one beautiful dashboard. No more paperwork. No more headaches.

How do you position yourself against your competitors?

Streamline onboarding, benefits, payroll, PTO, and more with our simple, intuitive platform.


Seller Details
Seller
Zenefits
Company Website
Year Founded
2013
HQ Location
San Francisco, CA
Twitter
@Zenefits
8,734 Twitter followers
LinkedIn® Page
www.linkedin.com
518 employees on LinkedIn®
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Zenefits Reviews

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Digital Marketing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We've been using Zenefits for over a year now and utilizing it for everything from hiring documentation, background check authorization, managing org charts, and managing paid time off requests and approvals. I am a big fan of their training materials, and in fact these were linked in my first day onboarding documents. The system is extremely user friendly and there are many templated "starting-points" to use, especially on the job offer side, so you don't have to start from scratch to create a job offer, which is really great. I like how there's a mobile app, and on a couple of occasions when I've forgotten to officially request my PTO (and I was on PTO), I've been able to log on and do so. Review collected by and hosted on G2.com.

What do you dislike?

My only compliant, which has now been addressed and fixed, is that on the mobile app, the documents weren't entirely visible so the pages of pdfs were cut off. This doesn't happen any more so mark it off! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are utilizing the platform for onboarding paperwork, background checks, etc. mostly, but we also utilize the org chart feature which is extremely helpful for new and old staff to reference. We also use zenefits to manage our paid time off request and approval process, so employees can log those requests and it will immediately be sent to their supervisor for approval. This is also a great reference to be able to centralize all of those requests in one location. Review collected by and hosted on G2.com.

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Customer Support Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Really simple, easy to understand user interface for benefits, payroll and PTO management Review collected by and hosted on G2.com.

What do you dislike?

Customer support team can take a while to respond, even for critical issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zenefits is a really great solution for young startups looking for a turnkey solution for benefits, payroll, and PTO management. Take some time to get familiar with all of the features available to you before signing on to make sure it's the right platform for you. If you need performance management or employee recognition, it may be worth looking at other products. But if you're looking for benefits, payroll, and PTO management only, it's definitely the way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zenefits has been a really simple way to set up and manage benefits, payroll, and PTO across a company of full-time and contracted employees. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love how easy the system is to use. All of my managers, employees and HR team members find the system easy to learn and easy to navigate. They provide great training tools for new employees and employees. I love the pricing, very reasonable and scalable for a small to mid size business in the growth phase. The features are all wonderful, in particular, PTO, Time and Attendance, Benefits, FSA, etc. Review collected by and hosted on G2.com.

What do you dislike?

I love the system and have no complaints, I just wish I had a dedicated account rep. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's been a huge time saver for everyone. It allows us to report quicker and more accurately. It's helped streamline so many processes and make us efficient overall. Review collected by and hosted on G2.com.

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VP of Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

They are an intuitive great HR platform that excels in Reporting, PTO, Onboarding as well as Terminating employees. The company also listens when there are issues. Review collected by and hosted on G2.com.

What do you dislike?

There are issues with the payroll function and while they are constanting improving and moving in the right direction, we still find ourselves frustrated. This is especially true with the email support function instead of being able to talk to someone readily. Also if you are in a state (ie. Ohio, Missouri) with multiple counties that need to be recorded for taxes, there is not the functionality either. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are an extremely easy platform to use and I recommend. It just gets a little tricky when you have multiple locations for payroll. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a lot of part time employees who work different jobs across the company and we want to track each cost center and Zenefits is trying to help get this straightened out for us. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

UPDATE: Since writing the review below, I have worked with two additional companies. One company did NOT use Zenefits and had a cobbled together system of Salesforce + the broker's benefit portal. The lack of integrations was painful. Now I am back at a company using Zenefits and the employee onboarding experience always wows new hires. I'm pleased that some updates have been made in the time I was not actively using the product. Zenefits has been very responsive to adding in features to help small businesses during the coronavirus situation (i.e., new time off settings to match the CARES act legislation, reporting functions built out to identify financial figures for applying for PPP loans). Very happy to be back as a Zenefits user!

Our team uses Zenefits everyday for a wide variety of functions: offer letters, employee onboarding, background checks, data reporting, COBRA administration, payroll, Time & Attendance, Time Off, Open Enrollment, Compliance, integrations with vendors (Lessonly, Greenhouse, Carta). It is safe to say we are "power users." One of the best things about Zenefits is how much customer feedback they accept and how the product has continued to evolve during the time that we have been using it.

Our time savings from eliminating paperwork is very high (would probably need at least 1 additional FTE if we didn't have the product), we are more compliant than we would be otherwise, and our employees have never required training on the product. Review collected by and hosted on G2.com.

What do you dislike?

Payroll reporting can be tricky, and configuring the time off app is not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zenefits is a great option for small and medium sized businesses looking for a solution that isn't complicated to administer - we've been really happy with it, and it is definitely worth a look. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving an administrative burden, compliance, communicating with staff, etc. We also have everything in a one-stop location which makes it easier for employees. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The level of integration and ease of use on the user end makes this a great solution for any employee. Our employees given a stress-free experience starting from day one, with an intuitive onboarding process, and an easy to manage portal for their day-to-day HR needs. Before using Zenefits, there were a lot of time-consuming manual processes we had to do, using various programs or file systems. Now it's all processed under one system with a simple, guided, and efficient process. Review collected by and hosted on G2.com.

What do you dislike?

If you're using Zenefits as a payroll provider, the level of customization is somewhat limited. However, customer service has always been helpful to the needs of our business and new features are constantly coming out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zenefits is flexible in the services they provide and can be used as an all-in-one solution or can be used for areas as needed. Our small business greatly benefits from the level of integration and automation in our HR & payroll processes provided by Zenefits Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zenefits has really changed the way HR is done for our school. We are able to handle a professional level of HR services with very limited time on a day-to-day basis. It has really helped to automate the way we do benefits enrollment, employee time & attendance (which flows right into payroll), managing PTO, and the employee onboarding process is so easy to do for both the employee and employer. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The system knows how to display static pages of information (like your insurance group number) on a screen quite well...which is not saying much. Review collected by and hosted on G2.com.

What do you dislike?

As a timekeeping solution, Zenefits is one of the worst pieces of garbage in the software landscape. While other software companies are tackling complex problems in computation and AI, here stands Zenefits: a tool that is failing completely at implementing the humble data table.

When you enter time into a Zenefits timesheet cell and click out of the cell, the data will often just disappear. Imagine having to spend 45+ minutes filling out a weekly timesheet because the system will only save your data 1/10 attempts. If you try and work quickly as you would in Excel, your data will be saved 0% of the time. As a critical system to pay your employees, Zenefits should be scrubbed from the vetting list without question. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Timekeeping & HR, though we will be leaving. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Quick implementation and easy to manage. Review collected by and hosted on G2.com.

What do you dislike?

Payroll integration with outside providers Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zenefits offers a great platform to handle everything required in terms of People Operations, Benefits management, Compliance. It was quick to implement and very easy to administer. The entire experience catered to make the admin and user's usage easy and very intuitive. Onboarding and offboarding employees is awesome. Zenefits provided customization and configurations to meet the needs. Overall it is a great platform!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to onboard new employees and make sure it is strictly compliance oriented that it can be used for future audits. We have a SOC2 compliance audit process and Zenefits helped to meet the required controls. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Zenefits allowed us to centralize HR information into one platform. Review collected by and hosted on G2.com.

What do you dislike?

Support is not great, it can take a long time to get a response from the team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Customer support can be lackluster. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to keep paper / hard copy HR files. This made it difficult for different members of the team to view information needed. Also, Zenefits allowed us to automate the payroll / 401k contribution process, which was previously done manually. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

ease of use, ease of implementation. time saver. reports are amazing! Review collected by and hosted on G2.com.

What do you dislike?

slow response on support requests, especially on tax related questions/concerns Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Zenefits to anyone! They really do handle everything for you on the payroll side and in terms of benefits admin - it's been a life saver! Open enrollment is a breeze now! The entire employee life cycle is handled in a simple click - truly an awesome product! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It saved me a ton of time - I used to do everything that zenefits now does - including payroll, quarterly and annual filings, etc. Now I just run payroll and they handle the rest! Review collected by and hosted on G2.com.

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Chief Financial Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Zenefits provides a great new employee onboarding experience, a beautiful user interface, and easy to use payroll. We have added additional services over time (benefits administration) and that process is fairly easy. The cost is in line with other providers who offer inferior products. The reporting features are comprehensive and allow you to gather great insight into your company. Zenefits also takes care of tax filing which is a huge burden off our shoulders. Review collected by and hosted on G2.com.

What do you dislike?

Switching systems is always a pain, but they make it bearable. I wish Zenefits would assign just one person to walk you through the process, but the team does get the job done.The reporting features are robust but take quite a while to get used to. There are so many it can sometimes be difficult to sort through them to find the right one. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review all your options and know what your software requirements are before making a change. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zenefits has helped us improve timekeeping, payroll, new employee onboarding, running reports, processing benefits. Our old system was cumbersome to use and nearly impossible to customize to our needs. We didn't initially intend for it, but Zenefits has also replaced our HR files that we held on a server. This allows us to access employee information from anywhere. They have also taken our employee onboarding process entirely digital which saves a few hours for us and the new employee. It is also a great first impression for potential hires. Review collected by and hosted on G2.com.

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Controller
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use, easy implementation, cost-savings, user-friendly interface, mobility, innovative approach to HRIS. We signed our contract with Zenefits in mid-December of 2017 and were ready to do payroll by January of 2018. It made for a better end-user experience, more efficient processes in the back-office and it's hard to imagine working without Zenefits (or a tool like it) ever again. The real lesson-learned is that when the end user engages with this system because it's accessible, it takes a load off of the back-office more. Review collected by and hosted on G2.com.

What do you dislike?

Customer support could be better; there used to be a premium package but wait times have been long recently. Outside of that, there really have not been any major issues with Zenefits. A ton of upside. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prior to Zenefits, we had multiple "sources of truth," it took a lot of work to administer benefits, track time, process payroll, view compensation data, etc. On-boarding new hires meant they had to fill out forms with much of the same information. Zenefits solved all of that.

Reducing paper, streamlining processes, creating a single source of truth for HR purposes, creating a better experience for our employees, all while saving money. All of these are issues that we had with our previous arrangement. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Zenefits has really added value to our team by providing a super easy to use platform for everyone to access. Being able to pull reports easily from the platform has probably been what has benefited us internally the most along with being able to have a HRIS platform that has everything in one. With our previous vendor, we used to have issues with payroll all the time, but with Zenefits, it's always been smooth, and timely that even our employees have raved about it. Its a robust HRIS platform for companies that don't need all the frills. Review collected by and hosted on G2.com.

What do you dislike?

It takes awhile to get in touch with a customer service agent sometimes. But when you do get in touch with them they are super helpful. I wish the communication was better but we rarely have issues so this only really applies if we have an urgent issue we need to take care of right away. I also wish there was just one person you could talk to that would be managing all your customer issues- it becomes redundant when I have to explain to every single new person with the issue is I need help with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Payroll has always been an issue for us as well as reporting, so it's definitely helped us in those areas where we don't have to waste a lot of time pulling these. It's also nice having a benefits broker through Zenefits rather than having to find/figure it out on our own. That's definitely been an added bonus for us. We are also able to track time off and enter in PTO rules which has been great. Review collected by and hosted on G2.com.

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Fleet Operations Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy for end users to navigate. Nice layout. Everything very simple. Review collected by and hosted on G2.com.

What do you dislike?

Some things are too simple. They break down. 90% of the site is well laid out and easy to use, but the last 10% is a nightmare. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've used zenefits at several organizations and in each case we wanted a single solution so we just wouldn't have to deal with HR problems. Zenefits mostly provides that. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The application itself is well designed and clean. The company has invested in a good web application that is easy to navigate and takes the headaches out of managing benefits and all sorts of complex processes when it comes to HR and staffing Review collected by and hosted on G2.com.

What do you dislike?

We had a very difficult time actually using the services they provided. Not only did we have MULTIPLE issues with medical coverage, start dates, end dates, and changes in medical plans, we also had problems where employees were sent medical bills months later claiming coverage had been canceled despite any lapses in coverage with Zenefits.

Now, after months of being off the system, I've been AUTORENEWED for an entire year and customer support sent me a copy of the MSA with the statement "We have sent the renewal emails to you prior to the renewal and we will not be able to provide a refund as per the MSA." I've scoured my inbox and see no emails ever sent regarding my renewal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using Zenefits for two businesses for payroll and benefits, both of which canceled and moved on. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

You can handle a variety of employee needs using Zenefits - submit offer letters, send insurance enrollment forms, other forms as needed (401k, HSA, FSA, etc). You can also create a flow chart of your company's hierarchy and provide employee training through it. It's very easy and straightforward for employees and employers alike. Review collected by and hosted on G2.com.

What do you dislike?

There was nothing I particularly disliked about Zenefits. The org chart, if your company is larger, can be slow when loading. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zenefits allows businesses to easily provide forms and information to their employees about a variety of topics. It's very straightforward for everyone to use. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Lots of tools in one software (payroll, timeclock, PTO tracking, integrations with 401K and medical, doc storage, managing hiring, etc) Review collected by and hosted on G2.com.

What do you dislike?

Support is a little clunky

Cloud based so can be a little slow sometimes Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great HR software for SMB. Would purchase again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This has saved us a ton of time administering payroll and HR, hiring, etc. Time savings by having a simple software and avoiding confusion and double entry that happens when you have multiple softwares to track different things. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They have yet to show me why I subscribed to there service Review collected by and hosted on G2.com.

What do you dislike?

Initial company set-up-We have 14 employees, it took 2 1/2 months to get us set up

Software-We just stated our 7th month of service and our accounts have been accidentally erased for a 3rd time. Not bad if you don't mind not being able to use your card at the pharmacy because your account is "gone". It only takes 1-2 weeks for them to fix the mistake.

On-going support-Not bad if you don't mind waiting on line for 35-45 minutes to get help. You are never given a contact name or number of an individual to call.

Management-Everytime we have had a major issue I have asked to have a manager call me to discuss what keeps happening. To date I have not received a call from anyone at Zenefits.

Value for your money-This was touted as one of the cheaper alternatives and I can say I got what I paid for.

We only signed up for the Flex service. I am so glad they aren't handling my payroll or other HR services. I would have to hire someone just to deal with Zenefits.

Our account has been deleted so I am unable to log in and show you anything. If you would like to contact me in a couple of weeks when we are back online I will send you a screen shot Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to reduce time spent on Flex reimbursement. No benefit has been realized Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Was easy to set up initially and the features were pretty solid. Review collected by and hosted on G2.com.

What do you dislike?

- Missed multiple filing deadlines. Absolutely no word after weeks of correspondence on if they did or did not file.

- 0 customer support. They're a cute company, but when it comes down to it, they clearly haven't been able to scale properly, and can't provide clear answers. Seem to have switched to foreign support in the last few months.

- Scammers? Fraudsters? Who knows, but at this point they're sitting on a ton of my cash, taking payment, and clearly not paying the gov.

Always sad to see, but if you're considering a payroll company, I'dm advise you to steer clear. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Payroll was my main goal. When it works, it works, otherwise, right now they're clearly not doing their job. Review collected by and hosted on G2.com.

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Chief Executive Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The pricing for the product was very low relative to the competition. Review collected by and hosted on G2.com.

What do you dislike?

Having to learn new software is always a pain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dealing with PTO being entered from employees was likely the biggest problem Zenefits solved as we grew. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

How easy and paperless it is. It keeps everyone organized. Review collected by and hosted on G2.com.

What do you dislike?

That it no longer syncs with the products it used to sync with when we originally purchased it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your other must have organizational platforms work well with Zenefits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There is no question about what step someone is in the onboarding process across the organization. It is very easy to keep track of any personnel updates and changes. Review collected by and hosted on G2.com.

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Office Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I love this app because it keeps track of all my employees information, benefits, employees time entry's and it makes new hire on boarding so fast and easy! Review collected by and hosted on G2.com.

What do you dislike?

There is no downside at all to using Zenefits, it's great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our onboarding for new hires is so much more easier and efficient with zenifits. Also deactivating someone that no longer works for you is just as easy! Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Zenefits is intuitive and very easy to use, both on the admin side and for our employees. We have been able to utilize their platform for 100% of our HR functions including payroll and have scaled from less than 10 employees to now over 40 and growing. Review collected by and hosted on G2.com.

What do you dislike?

Our only critique of Zenefits is the Reporting is not as intuitive or robust as we would like and we are eager for them to roll out device management (computer, phone, ipad, etc.) to ease the onboarding of new hires. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zenefits is able to handle 100% of our HR needs and has alleviated the need for us to have a full time senior HR director, which is expensive. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)