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Your Feedback Solutions Reviews & Product Details

Your Feedback Solutions is a customer feedback management software that helps businesses efficiently collect, manage, and leverage customer reviews to enhance customer satisfaction and increase revenue. As a Customer Experience Management (CEM) tool, it offers a centralized platform for handling customer feedback across various channels and platforms. Main Features and Benefits: - Centralized Review Management: Collect and manage customer reviews from multiple platforms like Google, Amazon, Trustpilot, and many others, all in one place. - Negative Feedback Interception: Automatically route reviews with less than four stars for private handling to minimize negative public feedback. - Automated Review Requests and Reminders: Send automated inquiries and reminders via email, WhatsApp, or SMS to continuously gather fresh feedback from your customers. - Integration with Shops and Forms: Seamlessly connect with online shops and forms to incorporate the feedback collection process into your existing systems and workflows. - Social Media Sharing and Website Widget: Share positive reviews on your social media channels with a single click and embed a review widget on your website to enhance your online image. - Automated Responses: Utilize AI-powered technology to respond quickly and consistently to customer feedback, strengthening customer engagement and loyalty. Use Cases: - Boost Positive Reviews: Increase the number of positive customer reviews and gain valuable insights into customer satisfaction. - Efficient Feedback Management: Save time by managing all reviews centrally and responding promptly to customer feedback. - Improve Online Visibility: Effectively manage customer feedback to enhance your ranking on search engines and review platforms. Your Feedback Solutions caters to businesses of all sizes aiming to improve their online reputation and elevate customer satisfaction. The platform supports a wide range of integrations with popular review portals and communication channels. By simplifying the process of collecting customer reviews, Your Feedback Solutions helps you generate increased visibility, drive more traffic, and boost revenue.

Seller

Your Feedback Solutions

Discussions

Your Feedback Solutions Community

Languages Supported

German, Portuguese

Overview by

Hajo Rappe

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Your Feedback Solutions Demo - YFS Website

Choose your pricing plan

Your Feedback Solutions Demo - Consolidated Reviews Overview

All reviews from the various platforms in an organized overview with a number of filter functions.

Your Feedback Solutions Demo - Easy Reply Function

Reply to reviews directly with AI.

Your Feedback Solutions Demo - Automated Review Requests

Send review requests via SMS, WhatsApp, e-mail or QR code.

Your Feedback Solutions Demo - One Review Link For All Platforms

Configure your review link and enable the negative review filter option.

Your Feedback Solutions Demo - Analytics Dashboard

Evaluate the ratings on the Analytics Dashboard.

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NR

Noah R.

Self employed

Small-Business (50 or fewer emp.)

9/23/2024

"They showed me the real importance of reviews!!!"

5/5

What do you like best about Your Feedback Solutions?

Your Feedback Solutions has completely transformed the way we manage our customer reviews. As a small business owner, it was challenging to keep track of reviews across different platforms, but now everything is centralized in one place. The feature that allows us to filter negative reviews and handle them privately has been a game-changer for our online reputation. We’ve also seen an increase in positive reviews, thanks to the automated follow-up system. Plus, the AI-powered responses save us so much time. Highly recommend it for any business looking to improve their online presence and grow! Review collected by and hosted on G2.com.

What do you dislike about Your Feedback Solutions?

I see no downside. It's practically impossible to lose money with it (just check out their calculator on the website), and the returns are incredible. Review collected by and hosted on G2.com.

What problems is Your Feedback Solutions solving and how is that benefiting you?

It solves the problem of scattered feedback and the challenge of handling negative reviews, allowing businesses to respond quickly and efficiently. The platform also offers tools to filter out negative reviews and address them privately, which protects a company’s public image. This benefits us by increasing positive reviews, boosting our ranking on search engines, and ultimately driving more customer trust and revenue. Review collected by and hosted on G2.com.

VA

Vanessa A.

Duales Studium im Bereich Marketingmanagement

Small-Business (50 or fewer emp.)

9/16/2024

"Excellent Platform for Customer Reviews"

5/5

What do you like best about Your Feedback Solutions?

We’ve been using this software for a few months now and are absolutely thrilled! The central management of reviews from various platforms is incredibly convenient. We’re especially impressed with the AI-driven review responses and the easy integration with social media. The automated reminders have significantly increased our review count and strengthened our online image. Handling negative reviews personally is another major advantage. The software is intuitive to use and provides valuable insights into customer feedback. Highly recommend for any business looking to manage customer reviews professionally! Review collected by and hosted on G2.com.

What do you dislike about Your Feedback Solutions?

I wasn't familiar with the setup, but the support helped immediately, so my problems were solved straight away Review collected by and hosted on G2.com.

What problems is Your Feedback Solutions solving and how is that benefiting you?

Your Feedback Solutions has effectively addressed our problem of neglecting customer reviews. Despite having been in business for over 15 years, we had only accumulated a few reviews due to a lack of proactive review management. The software has simplified this process significantly.

Now, we automatically send a review request with every invoice, making it easy for our customers to provide feedback. This automation has dramatically increased the number of reviews we receive and has improved our online visibility and reputation. Thanks to Your Feedback Solutions, managing and collecting reviews has become a seamless part of our workflow, leading to more consistent and valuable customer insights. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/15/2024

"A Game-Changer for Managing Customer Feedback"

5/5

What do you like best about Your Feedback Solutions?

Your Feedback Solutions has streamlined our entire process for collecting and managing customer reviews. The automation features, like sending review requests and reminders via email, SMS, and WhatsApp, have drastically increased the number of reviews we receive. I especially appreciate the ability to manage feedback from multiple platforms in one place. The integration with Google, Trustpilot, and other major platforms is seamless, and the AI-powered responses make it easier to engage with our customers quickly. It’s a powerful tool for boosting online visibility and improving customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Your Feedback Solutions?

There have been no issues with Your Feedback Solutions so far. Review collected by and hosted on G2.com.

What problems is Your Feedback Solutions solving and how is that benefiting you?

Your Feedback Solutions is solving several key problems related to customer feedback management. Before using the platform, we struggled with collecting reviews from multiple platforms, keeping track of them, and responding in a timely manner. The manual process was time-consuming and led to missed opportunities for engaging with customers.

With Your Feedback Solutions, we’ve centralized all reviews into one platform, which allows us to efficiently manage feedback from Google, Trustpilot, and other sites. The automated review requests and reminders ensure we receive more feedback, which has boosted our online visibility and helped improve our search rankings. Additionally, the AI-generated responses save time and allow us to quickly address both positive and negative reviews, improving customer satisfaction.

Overall, it has helped us increase our review volume, enhance our reputation, and ultimately drive more traffic and revenue to our business. Review collected by and hosted on G2.com.