What do you like best about WorkMotion?
1. What is most helpful about WM?
The only genuinely positive aspect of my experience was the attitude of the two girls supporting me during the calls. They were friendly, polite, and tried to be helpful on a personal level. Apart from that, I did not find the platform, onboarding, or overall process particularly supportive or efficient.
2. What are the upsides of using WM?
Unfortunately, my experience was largely negative across multiple areas.
UI / UX:
The overall process felt confusing and non-transparent. Information was scattered, updates were unclear, and it was often difficult to understand the actual status of ongoing issues or next steps. Communication lacked clarity and structure.
Integrations / Coordination:
The coordination with the vendor was extremely poor. I constantly had the impression that WM and the vendor were disconnected, leaving me stuck in the middle without clear ownership or accountability.
Performance:
Response times were slow, follow-ups inconsistent, and important matters were not handled with the urgency they required. I repeatedly had to chase people myself to get basic updates.
Support / Onboarding:
This was by far the biggest disappointment. The vendor made a HUGE mistake on my first payslip, and despite me explaining the seriousness of the issue and providing all requested documents well in advance, WM offered little meaningful support and never provided a proper explanation or resolution path. I eventually had to involve a friend still working at the company just to get reactions from them, which should never happen in a professional service environment.
Pricing / ROI:
Considering the level of support received, I honestly struggle to see the value provided. The experience created additional stress rather than reducing it.
AI / Intelligence:
If automation or AI tools were involved in the workflow, they did not improve the experience. Most communication felt generic, unclear, and lacking context or ownership.
Overall, I was extremely disappointed by the lack of transparency, accountability, and effective problem-solving throughout the process. Review collected by and hosted on G2.com.
What do you dislike about WorkMotion?
1. What was the least helpful about WM?
The least helpful aspect of WM was the complete lack of ownership, transparency, and proactive support once a serious issue occurred. I felt completely abandoned throughout the process, despite the fact that I had done nothing wrong myself.
A major mistake was made by the vendor on my first payslip in April 2026. I immediately explained the seriousness of the issue, provided all required documents in advance, and repeatedly asked for clarification and support. However, I never received a proper explanation of what happened, no clear accountability, no realistic timeline, and not even a sincere apology.
What shocked me the most was the total absence of proactive problem-solving. Nobody tried to propose alternatives, temporary workarounds, escalation paths, or short-term solutions to mitigate the impact of the mistake. I was simply left waiting, with the prospect that the issue may only be resolved at the end of the year — and even then without any guarantee. This is completely unacceptable for a service that is supposed to support employees during critical administrative processes.
As a former employee myself, this experience was particularly disappointing. I honestly feel ashamed of the level of service delivered here, because I know situations like this could and should have been handled very differently.
2. What are the downsides?
The downsides are significant and affected nearly every aspect of the experience:
Lack of transparency: Communication was vague, cryptic, and often incomplete. I constantly had to chase updates myself.
Poor support and onboarding: Once problems appeared, support became reactive at best and absent at worst. I never felt guided or protected as a user.
No accountability: Even after a serious payroll error, there was no clear ownership of the issue and no visible effort to compensate for the impact caused.
Weak vendor coordination: WM and the vendor appeared disconnected, leaving me stuck in the middle trying to obtain information on my own.
Stress instead of support: Rather than simplifying the process, the experience created months of uncertainty, frustration, and unnecessary stress.
Low perceived value: Given the lack of effective assistance, I struggle to understand the actual value of the service.
No intelligent escalation or solutions: Despite the seriousness of the case, no alternative solutions, temporary measures, or escalation strategies were ever proposed.
Overall, the experience left me feeling ignored and unsupported during a situation that had serious financial and administrative consequences. The lack of empathy, accountability, and initiative was deeply disappointing. Review collected by and hosted on G2.com.
