The platform just feels different than the rest. It is very modern/sleek, easy to use on whatever device I'm using, it's fast, and it keeps getting better and better.
The team is also always very responsive, and they actually listen to feedback, which is refreshing. They also frequently release new features, and the system is constantly improving.
I was one of the earlier customers, so I had to be patient as certain features got built. There were a good amount of bugs/issues early on which was exhausting, but the team has knocked everything out as promised.
I was using Excel spreadsheets to manage a lot of my business before, and I'm almost to the point where I don't use Excel at all anymore as everything is connected (payments, reports, reservations, properties, property owner clients, etc). I was also only listing a fraction of my inventory on VRBO, HomeAway, etc, and with their channel manager feature 100% of my inventory is marketed seamlessly with no additional effort (all of the calendars, rates, content management is one unified system).
The website builder is also awesome. I was paying a lot of money before for a website that didn't allow customers to book. My new site powered by Direct is very easy to use on all devices and I'm getting more direct bookings which is exactly what I wanted!
They have some advanced features coming soon that we're really excited about. My business is going to keep growing with Direct!