Direct Reviews & Product Details

A concise SaaS platform that allows user to fully be able to streamline operations and provide straight forward guidance so any employee skillset that learn easily without issue. With the current laborforce we had to hire lower trained employees and in result we found out the young new nonexperienced employees learned this system really well and are enjoying using it in their role Review collected by and hosted on G2.com.

Its all web-based. I wish there was a mobile version that makes it easy for the user to respond and monitor without having to log into a laptop. Also wish to have one way sms chats to send reminders. When we reach to reach out to customers we recommend one way chats and invite them to call back in needed. Review collected by and hosted on G2.com.

The platform just feels different than the rest. It is very modern/sleek, easy to use on whatever device I'm using, it's fast, and it keeps getting better and better.

The team is also always very responsive, and they actually listen to feedback, which is refreshing. They also frequently release new features, and the system is constantly improving. Review collected by and hosted on G2.com.

I was one of the earlier customers, so I had to be patient as certain features got built. There were a good amount of bugs/issues early on which was exhausting, but the team has knocked everything out as promised. Review collected by and hosted on G2.com.

From the the start everyone at Direct has been fast to respond any question and give a solution to our needs. The mayor plus for our company is that they solved our issue of not being able to accept online bookings (we are based in Mexico and it was a huge problem). The platform is very easy to use.

They continue to improve and are open to suggestions (my impression is that they really listen).

At this point we are only using it for the webpage, online bookings and keeping our calendar up to date. Hopefully little by little we get to use the software in full! Review collected by and hosted on G2.com.

Sometime ago I was not liking that we were not receiving inquiries through the page (the person interested had to email us directly), we were receiving direct booking requests only. BUT it has changed and we receive messages now so people can ask questions BEFORE requesting to book (which I love)!!

The need to have to add the company's policy to each property... maybe this is something that can be addressed (maybe it can be done but the truth is that I heve not asked... I will do so). Review collected by and hosted on G2.com.

GDS Fed program feeding out to many of the rental markets top sites and adding more on each new roll out so no wasted time duplicating stuff and less room for errors..

Always open to suggestions.

America based so no language barriers.

Very quick to respond. Review collected by and hosted on G2.com.

Sometimes timeline of roll out are little longer than stated, but better to get it right the first time!

When it first launched didn't feel the dashboard was quite feature rich enough yet but they were willing to manually do html etc. needed to make the adjustments requested. Review collected by and hosted on G2.com.

I love the simple to use backend. It has helped achieve the goals we have for the company and is taking us into the direction we have been looking for. Having everything all in one place is key. No more logging into numerous different accounts and keeping all the information accurate. It's all done from one place and automates. The company continues to listen to our needs and find a solution quickly while also using their expertise to push us in a new direction. Review collected by and hosted on G2.com.

The downfall of a simple system that automates is the inability to do exactly what you want to do, however with each update from Direct, they have added more and more features that have been amazing. So it can only get better from here. Review collected by and hosted on G2.com.

Get Direct is a forward-thinking company that has a keen sense of where the market is heading. They provide solutions for the future which is a great plus. The best feature is that Get Direct really is a all-in-one platform for a company looking to break into the rental market and get strong distribution. We find the platform to be scalable and flexible which is not always the case for other platforms in the market. So far we have found Get Direct to be easy to use and intuitive. The customer service is top tier and I was particularly impressed with the onboarding period which took less than a week. Other benefits are a mobile-friendly platform, multi-user preferences, modern look, and integrations with partners.

As of today I am very satisfied with Get Direct and will surely recommend it to other VRM companies. Review collected by and hosted on G2.com.

Like any property management solutions that are not proprietary, there is an adaptation curb where companies need to change their operations to fit the new solution. Having to slightly change our operation is a downside but one that cannot be avoided. Review collected by and hosted on G2.com.