# Which reports can Zoho Desk teams build in-house, and when does a separate analytics tool come in?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I've been digging into which reports <a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-desk/reviews">Zoho Desk</a> teams can build in-house, and when a separate analytics tool comes in. From the reviews I've gone through, everyday reporting is built inside Zoho Desk with drag-and-drop charts and no coding, the Zia assistant offers insights, and a dashboard keeps client conversations and response times in view. A separate analytics tool comes in for reports beyond the standard set, such as linking support data to revenue.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">There are two kinds of reporting need in <a class="a a--md" elv="true" href="https://www.g2.com/categories/help-desk">help desk</a> software: running the queue, and analysing the business. Zoho Desk is built for the first, which is what support leads look at every day, tickets in, response times and SLAs at risk. The second is where teams connect a dedicated tool, and many treat that as a natural split.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which reports do you build inside Zoho Desk? And at what point did you add a separate analytics tool, if you did?</p>

##### Post Metadata
- Posted at: about 22 hours ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Most of what we look at daily, response times and SLAs, comes straight from the Zoho Desk dashboard. We only bring in a separate tool for quarterly analysis.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 hour ago
- Author title: Marketing Executive





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