WEX Benefits Reviews & Product Details

On the administrative side, we’ve encountered very few issues. We’re able to access the reporting tools and employee benefits details we need without any notable difficulty. Review collected by and hosted on G2.com.

The website is extremely slow - absolutely the slowest of any platform I regularly utilize at work.

I have also found it difficult to reach our Account Executive. I had emailed her in early January regarding a broken link in a WEX email, and received no response. I followed up with her at the end of March and finally heard back, but ultimately have not had a great experience on the support side as a newer company employee who is also new to this platform.

From an employee perspective, I did not find the reimbursement process for my HSA to be clear-cut. I utilized the app for this, was not provided clarity on whether or not the reimbursement request had been processed, and ultimately received three payouts of the same item due to this confusion. Review collected by and hosted on G2.com.

I appreciate the management of HSA & FSA. It alleviates the manual work for my HR team by having our HRIS send a file to WEX to inform of payroll and employee contributions. Review collected by and hosted on G2.com.

Everything. 1) The COBRA platform is slower than molasses running uphill. 2) The COBRA platform does not have detailed ACTIVE vs INACTIVE participant - I have to dig to find out what last communications were last sent. 3) ALL COBRA reports are outdated. 4) Our carriers receive incorrect information for active participants - as in cancelling someone who should be active. 5) WEX Customer Service takes '5-7 days' to respond; however, truly takes over two weeks to respond. 6) How to solve FSA / HSA balance or contribution errors needs to be changed or clarified. Review collected by and hosted on G2.com.

I like the low cost of WEX Benefits. Review collected by and hosted on G2.com.

I don't like the quality of benefits administration with WEX Benefits. The following issues are from the past 6 months--and is not a comprehensive list. I could create a similar list for every 6 month period since we began with Wex in 2020. The one consistent aspect of benefits administration has been errors in benefit administration. During open enrollment, we had a passive enrollment, and some employees didn't get their benefits coverage continued into the new year. For the first 3 months of 2026, Wex benefits passed incorrect plan codes to WEX COBRA causing errors in the file loading and did not monitor and correct the data issue without our prompting. Wex did not send out direct bill notices for January until Jan. 9, several weeks late--and did not inform us. We waited until January 29 for Wex to provide the ACA code report delaying 1095-c distribution. Wex didn't handle domestic partner imputed income correctly for six years. They failed to pass termination dates on the eligibility file to a new carrier, causing significant billing and reconciliation issues. They also didn't set up new direct billing participants, leaving them unbilled until we identified the issue months later. Wex didn't update coverage after pay changes from our annual merit cycle in May until we pointed it out in September. Wex did not term coverage for some employees who changed class and lost benefits eligibility. We had at least one employee with coverage where they never sent deductions for payroll. When employees changed their tier from employee only to dependent coverage in a life event, Wex ended the current employer HSA contributions and did not start the new employer contributions at the new level. When there is no change to any benefit plan elections or deductions, Wex sometimes creates new coverage records and passes those to carriers which causes eligibility edits and creates reporting issues. Implementation back in 2020 was rocky--many issues to address from implementation. Review collected by and hosted on G2.com.

Our organization enjoys using WEX Benefits for consolidating admin accounts, which is really helpful. The customer support is top tier! We love the ease of use of the systems, particularly the admin portals, and appreciate that it is user-friendly for both admins and employees. The reporting system is a favorite of ours, and we find that being able to upload employee contributions and manage employee accounts from the admin side of things is very valuable. We also connected WEX Benefits with our Benefits Admin portal for easy data syncing. The initial setup was easy as well, as the Implementation team handled most of the heavy-lifting. WEX Benefits has been a far superior product compared to our previous option. Review collected by and hosted on G2.com.

There are times when the Benefits Analytics and Reports tabs are clunky and slow to load. This happens during high peak usage times (specifically, the last or first day of the month). As someone who's been a WEX customer for 7+ years now, we now know to avoid both during high peak usage times. Review collected by and hosted on G2.com.

I love the convenience and ease of use of WEX Benefits. The app is a wonderful tool where I can see where money was spent and any charges incurred. It's an easy and reliable tool, especially with low fees of about a dollar and 40 cents a month to maintain the account. The app keeps me updated in real time about my balances, and I can set up direct drafts for payment of medical bills on a payment plan. The initial setup was very easy, and the reps were informative and knowledgeable. The customer service has been great all around, and it's a product we continue to support. Review collected by and hosted on G2.com.

Sometimes when receipts aren't accepted, it goes back and denies claims. So that part can be a little frustrating. Maybe some type of an update or an explanation as to why. It leaves you in limbo on if the claim has actually been paid or if those funds have been rejected. Review collected by and hosted on G2.com.

We’ve been very satisfied with our experience using WEX. Your platform provides a strong, reliable solution that has helped streamline our operations, and we especially value the ability to manage multiple functions within one integrated system. Review collected by and hosted on G2.com.

I would love to have the notification emails if more information including the employee who used the card instead of having to check the reports. Review collected by and hosted on G2.com.

Wex has good client support for employers. Their system integrates well with our HRIS and their platform provides a user friendly UI. Wex performance is consistent as long as there are no unusual scenarios. ROI is strong, as admins and employees rarely have complaints. We have not had much experience with Wex AI or automated features so we cannot provide any review about that feature. Review collected by and hosted on G2.com.

Wex operates as our COBRA administrator. When we had an unusual scenario with a former employee who needed to retroactively continue their coverage and make retroactive payments, it took nearly two months to complete the process. This created a stressful situation for the participant. Review collected by and hosted on G2.com.

I like how WEX Benefits saves me time and energy by making it easy to track down what's needed with my benefits. The app is pretty user-friendly, and I use it for my health savings account, which allows me to view everything at a glance. I also appreciate how the FAQ section lets me find most of my answers without having to call in. Review collected by and hosted on G2.com.

I can submit receipts there but wish I could attach it to the request I am making, rather than having to upload it seperately. Review collected by and hosted on G2.com.

I like the simplicity of the product and educational resources available Review collected by and hosted on G2.com.

I do not like the lack of support. When I do have a question or issue, I send an email to a generic email address and wait a lot of times weeks for a response. It is frustrating, and that part of the service I believe to be quite poor. I wish I had an assigned account manager for our organization. Review collected by and hosted on G2.com.

I like the use of my WEX Benefits debit card, as I can use it at my local pharmacy and during my doctor and dentist visits. Additionally, WEX Benefits helped me submit my documentation properly when I had a problem with a claim. Review collected by and hosted on G2.com.

The balance sometimes is off and doesn't show the correct amount. I usually have to wait a few days for it to update. Also, using it for COBRA is extremely difficult. Also the COBRA portal is HARD to understand especially when trying to get reports. Review collected by and hosted on G2.com.