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Cisco Webex Support Reviews & Product Details

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

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Cisco Webex Support Community

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Cisco Webex Support Reviews (41)

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Alberto B.

System Administrator

Enterprise (> 1000 emp.)

10/7/2025

"One of the most likely app for supports."

5/5

What do you like best about Cisco Webex Support?

its functional, ease to use, compatibility. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

some time run slow, some times its dificult share control to other user. Review collected by and hosted on G2.com.

Rahul D.

Assistant Professor

Enterprise (> 1000 emp.)

9/28/2023

"A OK platform for online meeting/webinar needs"

4.5/5

What do you like best about Cisco Webex Support?

Being a Faculty in Engg College I used it for various online engagements. It's really easy compared to others of a similar kind. Meeting scheduling breakout room are also handy. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

Two major problems faced are the number of users which is limited, Also audio problems are found occasionally. Review collected by and hosted on G2.com.

Syed Saad M.

Mathematics Teacher, Software Development Manager

Mid-Market (51-1000 emp.)

12/27/2022

"A productive and efficient tool that provides quick support to our employees and Webex participants"

4.5/5

What do you like best about Cisco Webex Support?

The best thing about Webex Support Center is its fast response to customer queries and issues.

The ability to access remote systems and update the end-user system through the cloud is also beneficial for the admin team.

The ability to transfer files directly to the end user's system is also very helpful.

Their customer support team is great and it provides quick resolution to our problems by initiating quick updates if there's a big issue.

Documentation is available, and all of the information is provided in one quick webpage which is really helpful for our team Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I haven't faced any significant issues during the period I used it. We stopped using Cisco's support center two weeks back as we didn't see a requirement. However, we have noticed that the Webex team takes time to answer on public holidays. When you remotely access a PC, the end user's system sometimes lags, which is a downside. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

Webex Support Center has helped us with various problems we were facing and also responded to our participant's queries. They never failed to provide us a solution for the issues we were facing. Its remote desktop feature helped us in accessing computers directly and performing updates. However, we didn't see a high requirement for Webex Support Center so we stopped using it two weeks back. We plan on using it if the need arises. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

12/20/2022

"Best Customer support service Tool"

4/5

What do you like best about Cisco Webex Support?

There is a help option where you may contact out to customer service, navigate the help centre, and record a case directly from the site.

There are several useful articles for problem-solving by yourself.

You can speak with support directly or, if necessary, sales.

The best thing is that you may call support, log a case, chat with an expert, or check the Webex status (reviewing an open incident)

On the basis of the ticket's priority, the support responds rather swiftly.

Additionally, the neighbourhood can discuss various issues or request a remedy. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

We stopped using them and shifted to another product provider for our conferencing needs because it was challenging to connect to a live person and the sound quality problems we had (feedback) really couldn't be rectified. Review collected by and hosted on G2.com.

Mohammed Muzammil K.

Product Lead

Enterprise (> 1000 emp.)

12/20/2022

"Support on time"

4/5

What do you like best about Cisco Webex Support?

There is a help option where you can easily navigate the help center and reach out to customer support or log a case directly from the portal.

There are some helpful articles available for the self-resolution of issues.

You can contact support directly or, if required, contact sales.

The best thing is you have the option to Chat with an Expert or Call Support, Log a Case or check the Webex Status (reviewing an open incident)

The support reverts pretty quickly based on the priority of the ticket

You also have the community to engage with different topics or ask for a resolution Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

Sometimes while using the community, the solutions provided are unverified. The portal is unfriendly, with a lot of options and a lot of categorizations. Other than that, I have a pretty good experience with Webex Support Centre. Review collected by and hosted on G2.com.

Ariel L.

Marketing Manager

Mid-Market (51-1000 emp.)

1/3/2023

"Great Support from the Webex team!"

4.5/5

What do you like best about Cisco Webex Support?

The Webex support Center was responsive and were able to help with any of the issues I was having and was very knowledgable with the technology and software. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I disliked nothing about the Webex Support Center - they were very helpful, knowledgable and experienced. Review collected by and hosted on G2.com.

Meghan B.

Project Manager & Site/Civil Engineer

Enterprise (> 1000 emp.)

12/20/2022

"Webex Support Center - Would Recommend"

5/5

What do you like best about Cisco Webex Support?

- FAQ has a lot of relevant information that solves my issues before I even feel the need to reach out to a human

- On the rare occasion the FAQ section doesn't have my answer, they make it easy to reach out to and get an answer Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

- I wish there was a better chat functionality, even though I understand bots are cheaper, I've rarely gotten my question answered by a bot in a complete or quick manner Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

12/20/2022

"Very Useful tool once you master it"

4/5

What do you like best about Cisco Webex Support?

Of all the platforms we use as a business (Skype, teams, zoom, and WebEx), WebEx by far is the easiest to use. It does take some getting used to but gives great functionality. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I do think being able to fully utilize WebEx takes some time getting used to, and has a learning curve (not steep per say but it isnt easy compared to some of the other platforms). Review collected by and hosted on G2.com.

Silvana G.

Assistant Controller

Enterprise (> 1000 emp.)

12/20/2022

"Very Good Customer Support"

5/5

What do you like best about Cisco Webex Support?

I like the quick reply the most. I'm an interactive person, and I hate when it takes forever to get an answer from customer service for an issue. It is very frustrating. Never happened with webex CS. They are always on top of everything. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

Nothing really. They are always helpful, with my needs and my inquiries. Review collected by and hosted on G2.com.

Deepak M.

Senior software Engineer

Enterprise (> 1000 emp.)

12/20/2022

"Best support center with higher availability 24x7"

5/5

What do you like best about Cisco Webex Support?

Reachability and support response to the query, They are very knowledgeable to solve any employee/customer issue whether it's related to Tech or General help. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

In general, I don't see any issue but sometimes one needs to wait to get a support person to resolve the raised queries. Review collected by and hosted on G2.com.