Cisco Webex Support Reviews & Product Details

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

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Cisco

Discussions

Cisco Webex Support Community

Solution Type

Best-of-Breed

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User Insights

Average based on 44 real user reviews.

Cisco Webex Support Integrations

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Huzefa D.

Autonomy Team Leader / Motion Planning & Decision Engineer for Deep Orange 11

Small-Business (50 or fewer emp.)

3/31/2020

"Webex Review"

3/5

What do you like best about Cisco Webex Support?

I love the sharing screen software. It is very fast and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

There seems to be a lot of connection issues at times. Also sound quality could be better. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

Give it a try, it is very intuitive. It is also very easy to install and get started. Make sure you have a good wifi connection and a good mic whether you are calling on your phone or calling through the computer. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

We are solving lots of problems as in working in together online on different projects. As long as the connection stays stable and fast we are able to work as if we are all together in one room. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

5/24/2020

"Webex a easy way to schedule meetings with great support."

5/5

What do you like best about Cisco Webex Support?

Webex an excellent product from Cisco helps to schedule meeting. Cisco webex addon can be integrated with Outlook which provides an scheduling assistant. Meeting can be secured by adding a password, Recipient can let you know if he/she has accepted the meeting or not by pressing accept or decline or tentative button. Upon integration of cisco webex addon with outlook you will get 15 mins reminder before start of call. Cherry on the top all the calls can be recorded. Recording is sent to the email of the host. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

Nothing that I disliked about this tool. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

Webex is a great tool to schedule and record your meetings. In case of any issue support center executives resolve the issue immediately over call. Moreover you can join webex meeting by using phone they provided toll free number for every country. You only need is to provide the meeting id to join to the call. You can also chat during the webex meeting session. You can share the screen of your computer or share a specific application screen also. I love this tool very much. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

We want a solution to record our meetings so to use them as meeting notes, we also record the meeting for Knowledge transfer session o a new employees. We record only once and the meeting session can be viewed by any upcoming new employees. This saves our time. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/26/2020

"Webex Support Center Review"

5/5

What do you like best about Cisco Webex Support?

The Webex support center is easy to use and has the answers I am looking for without searching too hard. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I have not had a bad experience yet with the Webex Support Center. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

It's easy to use but have your questions prepared. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

Webex support center allows me to connect with individuals that are remote and keep in contact at all times when necessary. The main benefits are the ability to videoconference and share presentations. Review collected by and hosted on G2.com.

Brock H.

Director of Operations for Raytheon's GLBTA Employee Resource Group of the Midwest Region

Enterprise (> 1000 emp.)

3/31/2020

"Easy to use remote software with the occasional issue"

4/5

What do you like best about Cisco Webex Support?

The software is very easy to use and quite straightforward once set up, but if your company lacks the appropriate connections or set up it can become cumbersome to use. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

The connection can frequently disconnect and then reconnect which can cause work to slow/pause/or quit in mid work. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

Make sure you look at all options for remote connections, this software is easy to use but with that comes a lack of options. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

We are able to work from home effectively which during this quarantine has been a night and day difference in productivity. While the program does have its issues it is overall quite reliable and easy to use and troubleshoot. Review collected by and hosted on G2.com.

Vijay L.

Manager - Cyber Security (SOC)

Enterprise (> 1000 emp.)

4/4/2020

"WebEx Support Center - Remote Access / Assistant Review"

4/5

What do you like best about Cisco Webex Support?

Below are features like most for WebEx:

Screen Sharing

Remote control

Multiple participants

Session Recording

Multiple troll free options Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

Below are issues that mostly faced:

Temporary Application download issues

Unable to operate on low bandwidth network

Sometime cross connection on audio when call volume is high

Audio quality and stability decreases when volume is high Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

WebEx Support Center is much better remote access / assistant tool, video conferencing (multiple participants), ease user interface (user friendly). Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

Remote support to team

Resolving our internal tool related issue

Providing TAC support

Ease of operations

Screen sharing and controlling is much better Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/2/2020

"Webex is super user friendly."

4/5

What do you like best about Cisco Webex Support?

It’s super easy to use and can be installed in any computer. It completely separated your personal files to your work ones. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I dislike that connectivity can be an issue sometimes. If you don’t touch the computer for certain period of time, it kicks you out completely instead of simply locking the screen. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

Don’t buy a desktop computer or a newer computer. Any old laptop will work and make your work life easier Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

It has made working from home a lot easier. I can access all softwares from home just as fast as I would in the office. Also super easy to troubleshoot if there is an IT issue Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

4/2/2020

"Good, but needs tweaks"

4/5

What do you like best about Cisco Webex Support?

You can video chat with a lot of people. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

It will not let me switch accounts At all Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

It takes time to get used to, but it’s not so bad. I am still getting used to the software. It is good if you chat with a lot of people, but needs a whiteboard addition Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

It is easy to communicate during this pandemic, but technical difficulties like WiFi get in the way Review collected by and hosted on G2.com.

Ankit S.

SDE Intern

Enterprise (> 1000 emp.)

4/1/2020

"One of the best tools for video conferencing."

4.5/5

What do you like best about Cisco Webex Support?

I loved their multiple features to share screen, get remote control from other participants, raise hand, and the best thing is it works on low bandwidth as well. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

It is somewhat expensive for personal use. But excellent for enterprise usage. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Webex Support:

Use it for multiple purposes. It makes you more productive and efficient. Review collected by and hosted on G2.com.

What problems is Cisco Webex Support solving and how is that benefiting you?

Amid COVID-19 situation, we are using Cisco Webex for conferencing, working on projects virtually, one-on-one communication. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/4/2020

"Excellent for unattended remote support"

5/5

What do you like best about Cisco Webex Support?

Very easy to use and gives rich desktop control and file transfer capabilities. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

The interface could use a little bit of an update. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/8/2020

"Super Support"

5/5

What do you like best about Cisco Webex Support?

The support center was very helpful in helping the school troubleshoot an issue. While it was not a canvas issue they were great in walking through all possible issues. Review collected by and hosted on G2.com.

What do you dislike about Cisco Webex Support?

I did not have a negative experience. I felt they went out of their way to support our needs. Review collected by and hosted on G2.com.