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At a Glance
Market Segments
Enterprise (50.0% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
Cisco Webex Support
Star Rating
(41)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportTeamViewer
Star Rating
(3,696)4.5 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Unattended Remote Access with a score of 9.1, allowing seamless access to devices without user intervention, which is particularly beneficial for IT support teams. In contrast, Cisco Webex Support's score of 8.3 in this area indicates it may not be as robust for unattended sessions.
- Reviewers mention that TeamViewer's File Sharing feature is highly rated at 9.1, making it easy to transfer files during remote sessions. Users on G2 note that Cisco Webex Support, while still functional, has a lower score of 8.7, suggesting it may not be as user-friendly for file transfers.
- G2 users highlight TeamViewer's superior Multi-Monitor Support with a score of 9.0, which allows users to navigate multiple screens effortlessly during remote sessions. In comparison, Cisco Webex Support's score of 8.0 indicates it may not provide the same level of functionality for users with multi-monitor setups.
- Reviewers say that TeamViewer's Session Recording feature, rated at 9.0, is a valuable tool for training and compliance purposes. Users report that Cisco Webex Support's score of 8.3 in this area suggests it may lack some advanced recording capabilities that TeamViewer offers.
- Users report that TeamViewer's Ease of Use is rated at 9.1, making it a preferred choice for users who prioritize a straightforward interface. Conversely, Cisco Webex Support's score of 8.8 indicates that while it is still user-friendly, it may require a steeper learning curve for some users.
- Reviewers mention that TeamViewer's Quality of Support is rated at 8.6, with many users praising the responsiveness and helpfulness of the support team. In contrast, Cisco Webex Support has a higher score of 9.0, indicating that users may find their support services to be more effective and reliable.
Pricing
Entry-Level Pricing
Cisco Webex Support
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Cisco Webex Support
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
8.8
22
9.1
2,973
Ease of Use
8.8
24
9.1
3,110
Ease of Setup
Not enough data
9.1
918
Ease of Admin
Not enough data
8.9
677
Quality of Support
9.0
20
8.7
2,550
Has the product been a good partner in doing business?
Not enough data
8.6
634
Product Direction (% positive)
7.5
23
8.7
2,866
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
9.4
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.3
49
Not enough data
9.0
50
Not enough data
9.2
50
Not enough data
8.8
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.3
7
Service Management
Not enough data
9.5
50
Not enough data
9.0
7
Not enough data
8.1
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
7.6
23
Not enough data
8.4
25
Generative AI
Not enough data
8.1
18
Not enough data
8.3
18
Agentic AI - IT Asset Management
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.1
13
Management
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.3
19
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
9.2
540
8.7
5
9.1
533
8.3
5
8.9
484
Not enough data
9.0
510
Not enough data
8.9
494
Not enough data
9.0
502
Maintenance
Not enough data
9.0
498
Not enough data
8.9
464
Communication
9.7
5
9.0
495
Not enough data
8.6
440
Not enough data
8.7
443
Not enough data
8.8
465
Security
Not enough data
9.0
457
Not enough data
9.0
462
Device Support
9.3
5
8.9
489
Not enough data
9.1
498
Not enough data
9.1
496
Performance
Not enough data
9.0
469
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
28
Operating System
Not enough data
9.6
30
Not enough data
9.1
28
Not enough data
8.9
30
Management
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
29
Security
Not enough data
8.7
28
Not enough data
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
9.1
17
Platform
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.9
16
Not enough data
9.6
16
Security
Not enough data
9.3
16
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.8
14
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.3
5
8.8
1394
9.0
5
8.7
1305
Not enough data
8.6
1300
8.7
5
8.6
1282
9.0
5
8.7
1319
8.3
5
8.7
1392
9.0
5
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1493
Security
Not enough data
8.6
1193
8.3
5
8.8
1338
Not enough data
8.7
1282
Categories
Categories
Shared Categories
Cisco Webex Support and TeamViewer are categorized as Remote Support and Remote Desktop
Unique Categories
Cisco Webex Support has no unique categories
Reviews
Reviewers' Company Size
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
10.0%
Telecommunications
7.5%
Information Technology and Services
7.5%
Financial Services
7.5%
Education Management
7.5%
Other
60.0%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Alternatives
Discussions
Cisco Webex Support has no discussions with answers
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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