Compare Cisco Webex Support and TeamViewer 
At a Glance
Market Segments
Enterprise (47.6% of reviews)
Small-Business (43.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
Cisco Webex Support
Star Rating
(43)4.2 out of 5
Market Segments
Enterprise (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportTeamViewer
Star Rating
(3,857)4.5 out of 5
Market Segments
Small-Business (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Cisco Webex Support. Users appreciate its high performance and business-friendly features, which facilitate secure and productive remote communications.
- Users say that TeamViewer's implementation process is notably straightforward, making it accessible even for non-technical users. This ease of setup is a common theme in reviews, with many highlighting how simple it is to get started and integrate with various operating systems and devices.
- Reviewers mention that while Cisco Webex Support is reliable and easy to use, it falls short in overall satisfaction compared to TeamViewer. Users appreciate its smooth screen sharing and remote control capabilities, but the limited number of recent reviews suggests a less dynamic user experience.
- According to verified reviews, TeamViewer shines in its feature set, particularly in areas like file sharing and session recording, where users report high satisfaction. This versatility makes it a preferred choice for many small businesses looking for comprehensive remote support solutions.
- Users highlight that Cisco Webex Support has strong features for remote control access permissions, which some find beneficial. However, the overall feedback indicates that it may not meet the diverse needs of users as effectively as TeamViewer does.
- Reviewers note that TeamViewer's quality of support is slightly lower than Cisco Webex Support's, yet it still maintains a solid reputation. Users appreciate the responsive support from TeamViewer, which complements its robust feature set, making it a well-rounded choice for remote desktop and support needs.
Pricing
Entry-Level Pricing
Cisco Webex Support
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Cisco Webex Support
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
8.6
24
9.1
3,041
Ease of Use
8.7
26
9.1
3,249
Ease of Setup
8.6
6
9.1
991
Ease of Admin
Not enough data
8.9
684
Quality of Support
8.8
22
8.7
2,612
Has the product been a good partner in doing business?
Not enough data
8.6
640
Product Direction (% positive)
7.1
24
8.7
2,932
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Monitoring and Management
Not enough data
9.3
54
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
13
Service Management
Not enough data
9.5
56
Not enough data
9.3
12
Not enough data
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Presenter Tools
Not enough data
8.9
866
Not enough data
8.5
786
Not enough data
9.2
942
|
Verified
Not enough data
8.8
837
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.8
810
|
Verified
Not enough data
8.8
795
|
Verified
Application Tools
Not enough data
8.9
872
|
Verified
Not enough data
8.9
827
|
Verified
Not enough data
8.7
808
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.1
42
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Monitoring - Network Monitoring
Not enough data
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Management
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Analytics - Network Monitoring
Not enough data
9.1
11
Not enough data
8.9
11
Security - Network Monitoring
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Network Performance - Network Monitoring
Not enough data
9.1
11
Not enough data
9.5
11
AI Automation - Network Monitoring
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Agentic AI - Network Monitoring
Not enough data
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Asset Inventory
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
7.2
22
Not enough data
8.3
24
Generative AI
Not enough data
7.7
18
Not enough data
7.6
18
Agentic AI - IT Asset Management
Not enough data
7.7
13
Not enough data
7.7
13
Not enough data
7.9
13
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
8.0
14
Not enough data
7.6
13
Management
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.2
19
Not enough data
7.4
21
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
6
9.2
591
8.9
6
9.1
553
8.6
6
8.9
488
Not enough data
9.0
532
Not enough data
8.9
498
Not enough data
9.0
505
Maintenance
Not enough data
9.0
501
Not enough data
8.9
467
Communication
9.7
6
9.0
498
Not enough data
8.6
443
9.3
5
8.7
450
9.0
5
8.8
466
Security
Not enough data
9.0
473
Not enough data
9.0
466
Device Support
9.3
5
8.9
498
9.3
5
9.1
515
9.0
5
9.0
518
Performance
Not enough data
9.0
474
Remote Support
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Hardware Integration
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Content
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Security
Not enough data
9.3
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.4
33
Not enough data
9.1
29
Not enough data
8.8
32
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
32
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.3
20
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
18
Security
Not enough data
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
6
8.8
1394
9.2
6
8.7
1309
Not enough data
8.6
1302
8.9
6
8.6
1283
9.2
6
8.7
1318
8.3
5
8.7
1395
9.2
6
8.9
1459
Platform
9.0
5
8.9
1413
Not enough data
8.7
1369
Not enough data
8.7
1331
9.3
5
9.1
1510
Security
Not enough data
8.7
1192
8.3
5
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
Cisco Webex Support and TeamViewer are categorized as Remote Support and Remote Desktop
Unique Categories
Cisco Webex Support has no unique categories
TeamViewer is categorized as AR Collaboration Tools, Salesforce AppExchange Apps, AWS Marketplace, IT Asset Management, Enterprise IT Management, Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Co-Browsing, Screen Sharing, Network Monitoring, Endpoint Management, Mobile Device Management (MDM), Patch Management, SAP Store, ServiceNow Store Apps, and Remote Video Support
Reviews
Reviewers' Company Size
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
9.5%
Education Management
9.5%
Telecommunications
7.1%
Financial Services
7.1%
Information Technology and Services
7.1%
Other
59.5%
Information Technology and Services
16.2%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.1%
Consumer Services
3.0%
Other
63.0%
Alternatives
Discussions
Cisco Webex Support has no discussions with answers
How would teanviewer connect without a fast internet?
9 Comments
FN
Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminatedRead more
What are the features of TeamViewer?
4 Comments
AM
Its allow us:
Remote Device Control
Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can...Read more
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